1xBet Casino: 4 years ago I sent the documents by mail, but I never received the payout
Status
Open
Date
6/9/26, 2:06 PM
Complaint from rakoon to 1xBet Casino dated 6/9/26
rakoon
Good evening! 4 years ago my account was blocked after I made sports bets. The account was blocked, I wrote to support, where they told me to send the documents by registered mail to the 1xBet office located in Lviv. I had my passport notarized and sent it, there has been no response. There were 200,000 rubles on the account, they would not let me withdraw them because it is impossible to log into the account. Please help.
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Discussion process (32)
Casino Complaint
Complaint statistics against 1xBet Casino
Solved problems
257 from 333
Percentage solved
77.2 %
Avg complaint life time
28.5 дн.
Avg claim amount
$1320.5
Casino Complaint
Claims against 1xBet Casino
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On the reaction of casino: 54 Hs
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Rejected
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On the reaction of player: 60 Hs
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Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 9, 2026 at 11:06 AM |
| Last revision | August 11, 2026 at 4:23 PM |
| Views | 835 |
Casino Complaint
Complaint Author
| Parameters | 1xBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
rakoon
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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1xBet is “wonderful”….
The complaint has been sent to the casino
Hello!
Your request has been taken into work, please wait for a reply.
Have a nice day!
Good afternoon.
Four years since the initial request is indeed a very long time, and unfortunately, data older than one year is already archived and may not be available for prompt review.
According to the security team, you recently already contacted them about continuing verification, and new instructions were sent to you. Please read them carefully and follow these exact requirements so that the matter can be reviewed further.
I’m sorry, there are no instructions, they ask you to log into the blocked account, only there it says blocked and that’s it, I emailed them and they are silent
Hello!
Below the block notification, there is a “Appeal the block” button. You need to click it and follow the instructions.
Have a nice day!
I submitted the request according to your recommendation, waiting for a response. I already sent you my passport from different angles, but for some reason you are making me do it again.
Hello!
Thank you for the information.
At the moment, your request is in the process of registration and processing by the relevant department.
Please wait for further feedback. As soon as the request is registered and reviewed, you will be provided with new instructions, if they are needed.
Please follow all further instructions that will be sent to you based on the results of the review of your request.
We appreciate your cooperation and understanding.
Have a nice day!
Best regards,
1xBet Team
Still no response, all the steps were done according to the instructions.
Hello!
Thank you for the reply.
Please wait for a response from the team.
Have a nice day!
Hello!
Dear player, did you receive a response?
We are awaiting your reply.
Hello,1xBet_official! No reply has come through yet.
Hello!
Thanks for letting us know. We are checking the information.
Good day,
you have an update to the instructions in your account, please review them to continue verification.
Hello,1xBet_official! I have already appealed the block 4 times according to your instructions, again questions and again wait!!! How many times can you ask the same thing in your instructions.
Hello!
You need to follow all instructions to continue.
Thank you!
Again with the instruction merry-go-round and zero result, I found everything everywhere and sent in the result, zero!
Hello!
Thank you for writing. We are checking the information.
Please wait for a response.
Hello!
You have a new instruction from 05.07, we do not see any attempts to load anything.
Thank you!
I sent a selfie photo with a note showing the date and the request number.
Your company doesn’t notify me in any way except on the forum about what happens next. What a load of nonsense.
Hello!
Once you get a reply, please write, please.
Hello!
Could you please tell me, did you receive a reply?
Dear player, will you answer?
I’m waiting for the video call, but so far no one is calling. Then why fill out the form on the site with an exact time? I’m writing to you at 13:33, and they were supposed to call at 13:30.
I don’t have the option to keep looking for a computer with a camera all the time!!! For now, we’re waiting!!
Nobody picks up the phone, what should I do? I write in chat, I call – no response.
Called them, answered all the questions, now we wait 5 days. So the story continues.
Hello!
Thank you for letting us know. We are doing everything we can to speed things up.
Hello!
The video conference is being reviewed by Security, please wait – you will be contacted with the results of the review.
Have a nice day!
Good afternoon! A new task came in. I have a question: I do not pay for utilities, can I provide something else? Why do you even need a utility bill if there is an address registration in the passport and your security team could have asked about it on the video call?
Hello!
We are checking the information. Please wait for a reply.
Hello!
The utility bill request is a regulated request during the KYC and AML process, the purpose of which is to confirm your actual place of residence, not the registered address in your passport. A video conference is intended for other purposes and cannot fully prove this point, so for such purposes a supporting document from utility institutions/companies is requested. Please provide a bill for any service where the address matches the one you specified over the last three months.