1xSlots Casino: Accidentally confirmed a payout on 02.08.2026
Complaint from Sᗩᓰᗷᓍ_ᕲᒚᗩᘉ to 1xSlots Casino dated 8/5/26
2026-08-02 I created a withdrawal request for 15000₽, transfers started coming in one after another, and I accidentally confirmed a transfer for 5000₽ that never reached me! I wrote to support, they asked me to send a bank statement, and a day later I sent the statement file, where it is clearly shown that this payment of 5000₽ never came to me.
They replied that I had violated the platform rules when I accidentally confirmed a transfer that never came to me! They wrote that supposedly they might not even be able to return my money, and that it would take an extremely long time, 2 months, with no guarantees at all!! What the hell is this nonsense?? I wanted to read their rules, but I cannot even open them! ; please help
Discussion process (18)
Complaint statistics against 1xSlots Casino
Claims against 1xSlots Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | August 5, 2026 at 12:15 PM |
| Last revision | September 1, 2026 at 5:56 PM |
| Views | 10878 |
Complaint Author
| Parameters | 1xSlots Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Sᗩᓰᗷᓍ_ᕲᒚᗩᘉ
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello. Thanks for your help, we’re waiting for a reply from the casino.
Good afternoon.
We are sorry that you had to deal with this situation.
We understand that sometimes human error can occur and the payout confirmation may be made by mistake. However, even if this happened accidentally, the operation was technically interrupted on your side. After the system received confirmation of the payout, further processing of the transaction was stopped, which is why the 5 000 RUB were not credited to your account.
According to our records, work on finding and returning the funds is ongoing. Nevertheless, please note that this process may take some time. If the payment provider manages to return the specified amount, you will be notified.
We would also like to stress the importance of checking that the funds have been received before confirming them.
After a withdrawal request is submitted on our website, the user is redirected to the payout confirmation page, where they need to confirm receipt of the funds. We would like to point out that, due to the specifics of the payment system, funds may arrive in parts, so it is important to wait until the full amount has been credited.
Given the importance of this nuance, we also highlight this point when creating the withdrawal request itself. We have attached a screenshot as an illustration and an example.
We hope that the specialists will be able to locate the funds and return them soon. Thank you for your patience, and we hope for your understanding.
Sincerely,
The 1xSlots Team
Hello, dear members. So you are saying that a transaction in the amount of 5,000 rubles was stopped, and because of that the money did not reach my account, which I specified for the withdrawal. Accordingly, the money stayed with you, meaning it did not disappear anywhere, so there is no point in looking for it then, apparently. You asked me to send a bank statement, just in case the screenshot of the statement is below.
It can be seen there that the amount of 5,000 rubles did not reach me. You checked my statement and wrote: I am attaching the screenshot below.
That I violated the platform rules, which are impossible to read. And in the end you wrote that this is a very long process of refund, that is, searching for funds, and it will take up to 2 months, and now you are writing that the transaction was interrupted, stopped. The money did not reach me, which means it did not leave you either, and it is generally unclear what you will be searching for for 2 months, and why you do not write the time frame here. As you, as you wrote to me in the screenshot, everything is visible. I even agree for you to simply return these 5,000 rubles to my game account, that would be perfectly enough. On my side, there is proof that I did not receive the transfer in the amount of 5000 rubles, even if I accidentally confirmed that I received it! I am not making withdrawals for the first time, everyone understands how it works, it either comes instantly or it does not! so I ask you to process my withdrawal to the end and credit the amount of 5000 rubles to the details specified in the request, or cancel part of the withdrawal in the amount of 5000 rubles and return it to my game account. thank you
Good day.
We consider it important to note that you contacted the payment provider’s team rather than our project’s support team.
Of course, this does not deprive you of the option to receive support from our side, but the information provided by the provider, including the stated waiting time, may differ from the information we provide.
We would also like to draw your attention to the fact that after you confirmed the receipt of the funds, the transaction was automatically completed. In the current circumstances, resolving the situation requires manual intervention. As simple as that may sound, in practice it is a delicate technical process that takes some time.
Please note that when you created the withdrawal request, you were warned that you needed to wait for the funds to be received before confirming. Unfortunately, you violated this rule.
We ask you to carefully follow the instructions at each stage of financial transactions in order to avoid similar incidents in the future.
This situation is under review. If there are any updates on this matter, you will be notified immediately.
Regards,
The 1xSlots Team
Greetings to the participants. Dear Casino, you are shifting responsibility for the shortcomings of your payment system. A system issue, not a user error: your claims about my “rule violation” and “automatic transaction completion” are baseless. This is confirmed by another user on this forum who has the exact same problem with a 5,000 RUB nonpayment, but he did not confirm anything. This directly points to a system failure, not user actions.
Confusing interface: If I did “confirm” something, it was caused by the unclear and incorrect logic of your system, which, according to you, can credit funds in parts and require “manual intervention” after “confirmation”. The casino’s job is to provide a reliable and clear withdrawal process, not force players to sort out its flaws.
I demand an immediate resolution: your explanation about the “delicate technical process” cannot be an excuse for the delay. I expect an immediate fix and an exact date for the crediting of my 5,000 RUB, not vague talk about “review”.
This is not an isolated case, but a recurring payout problem at 1xSlots. I am counting on a fair and quick resolution with the forum admins involved.
Hello everyone. As of now, the refund issue still has not been resolved!
Good afternoon.
Please note that the reasons why funds were not received may differ from case to case. Each issue is reviewed individually, and we cannot draw conclusions about one situation based on another.
As we noted earlier, the need for proper withdrawal verification is clearly stated when creating a withdrawal request. When you create a withdrawal request, you are provided with the terms. The required information is available and is not hidden by our platform, as shown in the screenshot we provided earlier.
We understand how unpleasant it is to find yourself in such a situation. Our team tries to make processes as convenient for users as possible, and in cases where any issues arise, we always do everything in our power to help.
However, we have to repeat it: you violated the specified withdrawal rule, which led to the current situation.
We see no grounds to believe that this situation occurred because of our platform. On our side, we cannot influence any further review of the matter.
At this stage, all that remains is to wait for updates from the payment provider.
We hope that good news will not be long in coming.
Best regards,
The 1xSlots Team
Hello everyone! I am now sure that I did not confirm the receipt of payment number 137772019 for payout 137772002 from 2026-08-02! And this is a service error, namely your payment provider’s!
Dear VYACHESLAVLENIN, as I understand it, the casino is not responsible for its payment providers, right? Or am I missing something… below are screenshots of the correspondence with the casino 1xslots payment agent….
Good afternoon.
As far as we can see, the payment provider has informed you of the approximate timeframe for reviewing the issue, thereby confirming that the request is being handled.
As we noted earlier, unfortunately, you have violated the stated withdrawal rule. In the original text of your complaint, you also indicated that you confirmed receipt of the missing part of the transaction.
Please wait for updates from the payment provider.
Sincerely,
1xSlots Team
Yes, even if I accidentally confirmed that I received a transfer that, in fact, never reached me (I proved that with a bank statement)! You keep repeating that I violated the payout rules! But those rules are impossible to read at your payment agent!! Dear VYACHESLAVLENIN, I want to point out that the service rules, that is, the casino 1xslots payment agent rules, cannot be read, they do not open, here is a screenshot:
you can check it yourselves if you have the chance! And this service’s support did not provide any information about finding my funds!! So it turns out neither the casino nor their agents are actually going to return or look for anything! I am extremely disappointed in 1xslots!
Good day!
Please note that we have provided information about the withdrawal condition you violated.
As we mentioned earlier, this rule is stated when creating a withdrawal request. The screenshot we attached also confirms this.
We would like to emphasize that, despite the violation on your part, the payment provider did not refuse to consider your case and, on the contrary, confirmed that your request is being processed. Therefore, the necessary actions will be taken to return your funds. The approximate review time for the matter was also communicated to you earlier.
Please take the information above into account.
Regards,
1xSlots Team
Hello. Well, in the end nothing was resolved! They didn’t refund the money and they won’t!
Unfortunately, we cannot influence the further review of the matter. We recommend that you wait for updates from the payment provider regarding your inquiry.
We hope that you will receive a response from the provider soon.
Hello everyone. Yes, I have this feeling that nobody is going to look into it and give me my money back either! It has already been exactly a month!!! It is impossible to spend that long supposedly looking for money that, most importantly, was never sent anywhere in this whole story!! The provider is holding my money, these 5k never left your provider at all, I proved it with a bank statement!!! I am not new to this game. When you do not confirm a withdrawal that never actually happened, they return the funds back to the account within 10 minutes. And sometimes you do not even have time to confirm it yourself, and everything gets confirmed automatically on their end!!! Just like in my case, the withdrawal got the “success” status very quickly, and my 5k were stolen!!!! I did not think that for 5k you would treat your customers like this! It is impossible to return 5k for this long!!! I think the representative and the payment provider are misleading me and, in general, their own players! Back in the day I wrote a good review about you, but now my attitude toward you has completely changed!! I will wait even 2 months, and I am more than sure that my case will be that rare one where they will not return my money!!! After this nonsense and disgrace of 1xslots is over, I will never play with you in my life!!! You also have some kind of problem with self-limitation too!! So I will just create multiple accounts to make sure I definitely do not play at your place!! And I will also give you a new, very detailed rating about your payment provider and about you!!!