Banda Casino: Since 04.8.2026, they have been dragging out verification and not paying out money

I have been registered on this project since 2024, but like many users, over time I stopped using it and basically forgot about it, having made only one deposit back then.

In August 2026, I came back to the project again. On 03.08.2026 and 04.08.2026, I made several small deposits – each one was no more than 1,000 rubles.

After one of the latest deposits, I managed to hit a big win in the slot Zeus vs Hades – Gods of War from Pragmatic Play. The stake was 16 rubles, and the win was 400,000 rubles.

After that, I played a little more and decided to withdraw the first 100,000 rubles. Before submitting the withdrawal, I contacted support chat and asked whether I needed to confirm anything else. The support agent said everything was fine and I could go ahead with the withdrawal. Unfortunately, I did not save that conversation as a screenshot.

The next day, I found that the withdrawal had been rejected. At the same time, my game balance had increased to about 560,000 rubles, because it turned out that I had also received an additional win in a tournament from Pragmatic Play.

After that, verification started.

On 04.08.2026, they asked for standard documents: a passport and a selfie with the passport. I managed to upload the passport on the second try, and the selfie with the passport only on the third.

Then there were additional requests and repeated document rejections. In total, the verification process took 19 days.

After completing the main procedure, they additionally asked for a selfie with the passport and an A4 sheet. At the same time, the information from support staff about the text requirements for the sheet differed. One of the agents said that the text could be any wording. I followed that requirement, took the photo against a plain background, and uploaded it in good quality, but the document was rejected because the text was printed rather than handwritten.

After that, I took a new photo and sent the document again. After a few days, all the documents were finally accepted.

However, after that I noticed that the site still showed that verification was required. When I try to submit a withdrawal, the operation is simply rejected, and it does not even appear in the withdrawal history.

So, despite the fact that I provided all the requested documents and they were eventually accepted, the issue with the ability to withdraw funds still has not been resolved.

In addition, on 21.08.2026 I received an email from Payments Banda saying that, for the safety and protection of my account, withdrawal processing had been temporarily suspended for an additional activity check.

The email also says that the monitoring process may take up to 18 business days.

I want to separately note that during the verification process I did not make any additional deposits, since there were already funds on the game balance. I kept playing only with the existing balance and tried to do it as carefully as possible so as not to lose the winnings.

On 17.08.2026, I played the slot Crown Coins from Endorphina. With a bet of 500 rubles, I managed to trigger a bonus game, which resulted in a big win – 500,000 rubles.

At the moment, my game balance is 790,001.34 rubles.

I am not refusing to go through any legally required checks and am ready to provide the necessary documents and information as part of the lawful KYC/AML procedure.

What concerns me is the duration and sequence of what is happening: first, the verification lasted 19 days, the documents were repeatedly rejected for various reasons, then the documents were accepted, but the ability to withdraw funds still did not appear. Now I am being told about a new monitoring process that can take up to another 18 business days.

I would like to get an explanation of what is happening and make sure that a truly necessary check is being carried out on my account, rather than the payout being delayed without justification.

On my side, I did not engage in any insults or hostile behavior, I am not refusing to cooperate with the project, and I am ready to meet reasonable account verification requirements.

All winnings were obtained by me directly while playing licensed provider slots. I am counting on fair and transparent treatment from the project and would like to keep using it in the future.

I also sent a separate message to the project’s email address with questions about this situation and asked for a written explanation. As soon as I receive a reply, I will definitely attach it to this request.

Please help me understand the situation, pay attention to the length of the check, and clarify:

1. On what grounds was an additional check assigned after all the requested documents had been fully completed and accepted?
2. What exactly is currently being checked as part of the additional monitoring?
3. Do I need to provide any additional documents or information?
4. What is the real status of my account and the ability to withdraw funds?
5. Why was the previously submitted withdrawal rejected, and why do subsequent withdrawal attempts not even appear in the transaction history?
6. Am I correct in understanding that after the additional check is completed, I will be given the opportunity to withdraw the available funds if there are no violations on my part?

I hope to receive a clear and well-grounded answer and resolve this issue in a working manner.

Thank you in advance for reviewing my request and helping to resolve the situation.