CatCasino: delaying my 16,000,000 RUB payout since Nov 16, 2025

Hello again. Because they weren’t paying me out I had already given up and decided to keep playing, and as a result I increased my balance to 5.200.000 rubles. But later in the evening they did make a withdrawal of 400.000 rubles, exactly at the limit.

If possible, I’d like this complaint to remain open until they pay out the full amount to me according to the daily limits

@admincatcasino​ Hello. Please explain what sense there is in checking every withdrawal that is identical to the previous one if it was checked for almost several days? It looks suspicious, like you are deliberately delaying them.

Yesterday’s withdrawal was completed after several days, today’s withdrawal has already been pending for more than ten hours. Therefore I sincerely ask the site administration not to close the complaint until they withdraw the full amount for me. There is still 4,800,000 rubles left. After that I will have no claims against the Cat project, I hope for your understanding

@admincatcasino please clarify: is my withdrawal still undergoing another review for more than a day now, like the previous one, or is the withdrawal actually being processed despite the “New” status that the support agent told me?

I honestly don’t understand how a review can take more than a day, considering that my previous withdrawal was already thoroughly checked.

Why on another site (I won’t name it) do they withdraw a larger amount for me in literally half an hour, without several refusals beforehand and additional verifications? Why don’t their managers call me to say they’ll ask to speed up my payout and ask me to keep playing?

With each day my continuing to play on your site becomes more and more in doubt, and that depends entirely on you.

If such a large amount is actually paid out to me in full, I will gladly continue playing on your site, but only after that. For now I really have doubts about whether you are honest with your players or not.

My balance increased to 16,000,000 rubles when I was already close to losing everything. I did cash out two withdrawals of 400,000 rubles each. But it seems that I got caught with such an amount….

@admincatcasino​ I appreciate it. So far my only complaint is the speed of withdrawal processing. I tried to negotiate with the manager about increasing the withdrawal limit, now I’m waiting for a response on that.

First, I would like to ask a moderator to edit the thread and the amount in it to 16,000,000 rubles, if possible.

Second, @admincatcasino is delaying the third payout already and is not limiting the timeframes, judging by the support operator’s reply. By that logic, I could wait for my money until the project shuts down or I die.

I believe that the CatCasino project is deliberately dragging out the payout moment and sending them to the “profile check” department so that I lose them gambling and can’t withdraw them from my balance.

Even an idiot can see that it makes no sense to check every withdrawal for thirty hours, considering that previous ones were paid after these checks.

Support operators refuse to say what the maximum timeframes are, so if there are none and the timeframes are not limited at all, then what’s the point of hoping to receive the full amount?

I want to lay out the entire chronology of my interaction with CatCasino; I have video/screenshots for every detail as evidence and can provide them if needed.

16-11-2025

00:53 I make a deposit of 128,358.41 rubles from my CryptoBot balance in USDT TRC-20, which I then unsuccessfully lose completely

00:59 I make a deposit of 242,579.70 rubles from my Trust balance in USDT TRC-20, which starts this whole story

01:19 Balance is 179,452.5 rubles and in a spin of the slot Dog House Megaways a win of 1,123,200 rubles lands

01:20 Balance becomes 1,292,652.50 rubles, I create a withdrawal to my CryptoBot wallet for 400,000 rubles and a withdrawal to Trust wallet for 700,000 rubles, not yet knowing about the limits. Then I go read forums about withdrawing large amounts from this project, which is also recorded on video.

01:32 I see that the withdrawals were rejected because I didn’t wager x3 of the deposit. I go to the slot Dog House, spin there until the balance is 1,202,492.50 rubles and repeat the withdrawals for 400,000 and 700,000 rubles.

01:37 On the remaining balance not yet set for withdrawal, I go to play Gates of Olympus SUPER SCATTER. There a bonus on a 1,680 ruble bet hits and pays 411,824 rubles. Balance becomes 477,188.50 rubles.

01:40 I add another withdrawal of 300,000 rubles to the Trust wallet and go play the slot Crown Coins where I lose the remaining balance, after which I cancel the 300,000 ruble withdrawal.

01:50 I play various slots (I will provide video if needed), after which I get to Dog House and on a 2,400 ruble bet a bonus lands that pays 778,080 rubles and the balance becomes 1,059,273 rubles, with two pending withdrawals for 400,000 and 700,000 rubles respectively.

01:52 After playing a bit more with a balance of 1,071,513 rubles, the two withdrawals are pending, and I go to sleep.

10:53 I wake up and find that the withdrawals were rejected with the reason “Need additional verification”, I write to support about it and pass verification: photo of passport, registration, selfie with passport, photo of debit card (even though payments were by crypto)

11:15 Verification passed successfully, I place several withdrawals again: 400.000 rubles to CryptoBot and 1,771,513 rubles to Trust.

11:50 I see that both payouts were rejected for the reason: “Unverified payment details (cryptocurrency)”, and that I need to send them to the email kyc@catcasino, which I do successfully.

11:59 I recreate the previous withdrawals to the same details, because support told me the wallet was confirmed and I could try withdrawing again.

12:48 I ask about my limits, where I learn about 400,000 rubles per day and 3,500,000 rubles per month.

During the rest of the time before the next timestamp I messaged support several times and repeatedly checked the transaction history to see what status the withdrawal would have. It was always in the status: “New“.

17-11-2025

11:45 Nearly 24 hours pass since the last withdrawal attempt and it’s still in the initial status. A call arrives to the number linked in CatCasino from a woman who introduces herself as the duty manager. She explains the limits and says that it may be necessary to change the amounts and that she will allegedly try to speed up my withdrawal.

11:57 An email arrives from duty manager Elizaveta saying that my withdrawals are fine and are under additional review by the payment provider and that I should wait.

13:05 I cancel one of the withdrawals of 1,771,531 rubles and split it into five withdrawals: 390.000, 390.000, 400.000, 400.000, 120.000 rubles respectively

13:10 I log in from my computer and start playing with the remaining 71,531 rubles

13:15 I lose the balance and cancel one of the withdrawals for 120,000 rubles.

13:22 I lose the balance again and cancel a 390,000 ruble withdrawal.

13:27 I lose the balance again and cancel another 390,000 ruble withdrawal.

13:46 I lose the balance again and cancel a 400,000 ruble withdrawal. Two withdrawals of 400,000 rubles remain.

13:58 With a balance of 827,951 rubles a bonus of 10,500 rubles hits in the slot Wild West Gold Megaways, which pays 4,259,220 rubles

14:00 I put everything on withdrawals of 400,000 rubles, leaving 268,271 rubles on the balance.

14:04 I raise the balance to 563,979 rubles and place another withdrawal for 400,000 rubles.

14:12 I lose the remaining balance and cancel one of the 400,000 ruble withdrawals.

14:23 I lose that money too, cancel another 400,000 ruble withdrawal, which I also lose.

14:26 I end the gaming session. In the transaction history there are 13 active withdrawals of 400,000 rubles, including the very first one created more than a day ago.

18:09 I notice that the very first withdrawal has moved to completed status after my gaming session and 400,000 rubles were credited to my crypto wallet. All the other withdrawals were cancelled due to the limit (with a balance of 4,800,289 rubles). After that I ask support when the daily limit resets. They answer that it’s at 3 AM MSK.

18-11-2025

06:44 I create a new withdrawal for 400,000 rubles. Balance is 4,400,289 rubles.

16:21 I message support about increasing the withdrawal limit, ask when someone will contact me, and they reply that I need to wait

22:41 I try to clarify via support when my withdrawal will be processed. I don’t get any substantive answers.

19-11-2025

16:27 The second withdrawal is still not processed. In despair that they won’t pay me anything more after the big win, I start playing again

17:38 The withdrawal is still pending, but the balance after playing various slots (all on video) has gone from 4,400,289 to 1,508,041 rubles and I switch to playing on my phone after using the computer.

17:51 With a balance of 784,041 rubles a bonus lands in Dork Unit on a 7,500 ruble bet with a total win of 2,553,000 rubles.

17:55 With a balance of 2,737,041.40 rubles a gift-bonus lands in Dork Unit on a 7,500 ruble bet with a total win of 1,720,500 rubles.

17:57 With a balance of 4,047,291.40 rubles another gift-bonus lands on a 22,500 ruble bet (increased chance from 7,500r) and it pays 11,985,000 rubles, after which the total balance becomes 16,032,291.40 rubles

18:00 The second withdrawal for 400,000 rubles completes after more than a day and lands in my crypto wallet.

20-11-2025

00:54 I message my personal manager asking to raise the withdrawal limits, and he says he has forwarded the request.

07:40 I create a request to withdraw 400,000 rubles.

Today is already the second half of 22-11-2025, the withdrawal has been in status “New“ for the third day, with a balance of 15,632,291.40 rubles. I wrote to my personal manager about this, and he said the withdrawals are still under review and asked for screenshots of my wins, saying they might speed up the review. I provided them.

Please note that there were many more conversations with support, many of which I didn’t even mention here in the chronology, but I have evidence of them in my email and in screenshots. I can attach them if necessary.

It turns out that from 16.11 to 22.11 I only received TWO payouts of 400,000 rubles. They are unlikely to raise my withdrawal limits with that kind of success.

I ask @admincatcasino to review this case exclusively, with the possibility of a payout with increased limits, because I’m not going to play on your project anyway until the full amount is withdrawn. So this dragging out makes no sense for anyone. I could have redeposited them back to you already if the withdrawals had been processed.

The latest withdrawal has been in the “New” status for four days now.

@vyacheslavlenin​

Thanks for not shutting down this complaint at this stage like they did on the neighboring board, ultimately showing complete lack of interest in the problem.

During these eight days of interaction with support and the managers of this project I realized it makes no sense, and they reply with standard answers that the payout will happen soon. At first they answer that the payout is about to be with me, then they write that it’s under review by the payment provider, and in the end it turns out that on the fifth day the payout is still being processed by their specialist department.

2FA is already enabled on my account, I wrote to support about self-exclusion, now a manager is supposed to contact me by email to help with this issue. They’ll probably try to drag this out too. But overall, I’m confident when I say that I won’t play on this balance anymore until it’s fully withdrawn.

Vyacheslav, this response was received by email regarding self-exclusion:

@vyacheslavlenin​
Vyacheslav, I tried every way to contact them so they would limit my play, but in the end they never did that for me. The balance was lost

They offered to set deposit limits, but tell me, what sense does that make? Four days have passed since my first attempt to set a gambling limit, but in the end I lost my entire balance

Direct quote from the document (section 9.1):

“The operator must offer the player the option to activate a cooling-off period, during which the player is temporarily restricted from gambling activity.

When Cooling-Off:

•  Any betting and gaming are prohibited

•  The player’s funds remain accessible for withdrawal (Player funds remain accessible for withdrawal)

•  The account remains active, but with gambling features disabled (Account remains active but with gambling features disabled)

•  Restrictions must take effect immediately”

Direct quote (section 9.1.6.1): “Restrictions must take effect immediately and be applied in accordance with the player’s choice.

The operator must not:

•  question the player’s decision;

•  offer bonuses or promotions to encourage continuing to play;

•  delay or complicate the activation process.”

Direct quote (section 9.2.3.1 – about Self-Exclusion, but applies to Cooling-Off as well):

“Any wagering that takes place following the self-exclusion request and prior to it being in effect must be voided and funds must be returned to the player.”

(original: “any wagering that takes place following the self-exclusion request and prior to it being in effect must be voided and funds must be returned to the player”).

Direct quote (sections 9.1.6.1 and 9.2.3.1):

“The request may be made via email or chat, and the selected restrictions must be activated within 24 hours.”

These quotes are official and mandatory for all Curaçao-licensed casinos in 2025.

I requested a Cooling-Off Period specifically – a temporary block on playing while preserving the ability to withdraw (as provided by the CGA Policy CGA §9.1 and the policy posted on CatCasino’s website).

Instead the casino left access to the games open, which resulted in the loss of my entire balance.

@vyacheslavlenin is it possible to work with this or are there no chances at all? 🙁

The requests were really genuine, I wrote to the manager, to support chat, and communicated by email. I was told that only a full block or deposit limits. Although under Curaçao rules they should have a self-exclusion feature with the ability to withdraw. But they brushed me off and in the end just ignored me.

I made a huge mistake and relapsed, losing the entire balance, but this option was given to me by CatCasino, whom I asked to restrict me and they were obliged to do this within a day. As a result I lost 14.4 million rubles from my balance. The VIP manager says that at this stage there will be no reimbursement and directly said that they do not have such a functionality of giving up play on their site (with the ability to withdraw)

@vyacheslavlenin​

As far as I understand, projects may refuse payouts in a Self-Exclusion situation, i.e. a full block. And I specifically insisted on Cooling-off so I could continue making withdrawals. The last message clarifying this on the evening of November 24 was completely ignored.

In any case, I’m sure you understand these matters very well and are clearly more experienced than I am, but I thought it necessary to clarify this. I really hope for your help in this story, even though you’ve already made a huge contribution.

If additional information is needed, I’m always ready. Most things are documented on my end, and besides, I’m completely clean and the story is written sincerely.

I will write a more structured message with my thoughts and complaints, with a cool head, so that @admincatcasino at least reply here, since the managers refuse to discuss this issue properly by email and only respond with typical off-topic excuses.

1. Let’s start with the fact that my request for a restriction was made on the advice of Vyacheslav (I specifically attached screenshots of his reply in this thread), I don’t exactly remember: whether I wrote to online support or used the support form on the site. But that doesn’t matter, since in the end my request was noticed, and I received a reply from manager Alexander by email (24 November 2025):
   

   In Alexander’s reply there is a caveat: “In case of blocking you will not have such an opportunity(“. He probably meant a full block (Self-Exclusion), although I requested a restriction from playing but with the ability to withdraw (Cooling-Off). So it turns out Alexander’s words are a lie. According to the CGA paragraph 9.1 Cooling Off does not block withdrawals (the account is active, only games are disabled). I attach below an excerpt from the Responsible Gaming Policy of Curaçao dated 17 April 2025:

   In the email you can see that I first replied that a full block did not suit me and clarified: “but DO NOT block the account. So that I could still withdraw funds.”. No further replies were received in this email thread, which means complete ignoring by the project managers @admincatcasino“>@admincatcasino

2. My repeated request was in a TG dialogue with personal manager Nazar (on 25 November), where I again wrote about a restriction with the ability to withdraw, to which I received an answer that the task was forwarded to the relevant department:
   
   After that Elizaveta contacted me by email and informed me that they can only offer setting deposit limits, which was absolutely useless for me (the balance was already on the account, I needed to restrict play). Again my words in the request clearly describe Cooling-Off, which is described in the CGA rules in paragraph 9.1, which I wrote above, but that’s not the main point. More on that below.
3. Because the requested restriction was not applied (more than 24 hours passed, as required by the license), I continued to play and on 28 November 2025 I lost the entire remaining balance (about 14,400,000 rubles). The first request was on 24 November, so that’s more than four days of being ignored. They failed to perform a mandatory function that was supposed to protect me.
4. On 28 November 2025 after the loss I contacted support and demanded compensation, to which Elizaveta wrote me:
   
   In the words: “Unfortunately, it is not possible to systemically set a game limit, our site is not equipped with such a function” – a direct admission that Cooling-Off is absent, although it is mandatory under the license. Their words about “player choice” are slander; under CGA paragraph 9.2.3.1 (Timing) bets after the request are invalid and the funds must be returned.
5. In their responsible gaming policy posted on the CatCasino site it says:
   “We offer our players the possibility to activate a 24-hour, 7-day, 1-month or 3-month cooling-off period during which they are temporarily restricted from gambling on our Domain.”,
   let’s omit the fact that it doesn’t say anything about withdrawals, because the license rule obliges them to leave withdrawals possible, but they state that they process a request for such a cooling-off period within 24 hours manually, yet in email communication they told me that such functionality on their site does not work, or rather is completely absent. So the words about “withdrawals being impossible with any block” are a lie.

I request a full refund of 14,400,000 rubles (losses after 24.11 as invalid bets under CGA 9.2.3.1), after these funds are paid to my wallet from the balance – a full block from games (Self-Exclusion). I believe this would be quite fair. I hope that @admincatcasino will familiarize themselves with this situation and will be able to respond at least to this message, because the managers have put me into complete ignoring after messages with attached responsible gaming rules.

@vyacheslavlenin“>@vyacheslavlenin I’m very interested in your opinion on this situation. They openly admitted that the Cooling-Off feature, which is required by the license, is missing on their side. This is precisely why my balance was lost.

The managers clearly don’t understand what I’m trying to convey to them. Now they want to interpret it as my refusal of a block, claiming they offered an alternative. But I wrote three times clearly that I need a restriction from games with withdrawal ability (Cooling-Off). The fact that they offered an alternative is not an excuse, but further proof of a violation. They were obliged to provide Cooling-Off within 24 hours after my request, and I made several requests, but in response I only received alternatives that were completely unsuitable for me.

Let’s analyze their options. A block implies Self-Exclusion, after which my balance would be stuck on the site and I wouldn’t be able to withdraw anything. Deposit limits are completely absurd, because I need to withdraw the existing balance. Even after their proposed alternatives, I continued to insist on Cooling-Off and was ignored. The fact of being ignored is in my message above in the very first point.

I really didn’t reply to that message because I insisted on Cooling-Off (to repeat once again, this feature must be on their site, and its absence does not relieve them of responsibility)

Now my correspondence with the manager by email feels like talking to a wall, they don’t want to understand me or are deliberately trying to evade my points. According to CGA Responsible Gaming Policy §9.2.3.1 (17.04.2025): if Cooling-Off is ignored all bets after the first request (24.11) are voided, and the casino is obliged to return the full balance at the time of the request (14 400 000 RUB).

By the way, I still don’t get what limit increases they keep talking about in their emails. My request to increase was denied, and they just decided not to cut them down to €5,000 a month, as they could have.

Although again, what’s the point of mentioning that in this situation, since the point is they didn’t place any game restrictions on me, even though they were supposed to do that after the very first request within 24 hours.

Yesterday (December 2) in an email exchange with the manager of CatCasino I asked them to forward my complaint to ADR (as required by LOK 2025 and CGA Complaints Policy 1.1 upon a direct request from the player).

After that our dialogue stopped – complete silence.
This is a separate breach, screenshot attached.

@admincatcasino – I’m waiting for an official response here at least

Today I received a comment from a representative (via the streamer Zloy’s project manager):
“The anti-fraud department may, at its discretion, approve or deny such requests.
This does not mean they are obliged to grant Cooling-Off to everyone.”

This is an important point, because:
– the initial response was based on the idea that such a feature is completely absent on their site;
– in the CGA Responsible Gaming Policy (17.04.2025) Cooling-Off is listed as a mandatory tool;
– RG tools cannot be regulated by internal rules, they are regulated by the license.

Also, literally an hour ago the manager wrote to me again by email. His message and my reply are in the screenshots below:

As of today the following has been recorded:
– three requests for Cooling-Off (24-25 November);- complete non-implementation of Cooling-Off within 24 hours;- admission from the casino that the Cooling-Off feature in the required form does not exist;- acknowledgement that it is “technically impossible” to ban betting;- an attempt to substitute Cooling-Off with alternatives, which is prohibited by §9.1.6;- complete ignoring of two ADR requests (2-3 December);- the response that Cooling-Off is “at the anti-fraud’s discretion”, which contradicts the CGA Policy and their own statement that such a feature does not exist on the site.

@vyacheslavlenin please, comment on this. Am I so deeply mistaken, or are the managers trying to mislead me?

@admincatcasino still hasn’t given a public answer here, the personal manager hasn’t been in touch for almost several weeks, the manager by email clearly indicated that further dialogue makes no sense.

Although I sincerely believe that the project still hasn’t come up with a way to weasel out of this “dirt”, since the managers directly admitted actions that contradict the license requirements.

Because via one communication channel they report that the Cooling-Off feature is absent in the required form, while via another they write that such a request may be rejected by the anti-fraud department (though where is that even supposed to be here?). Both response options are violations, and considering attempts to fully block me or to impose deposit limits – this is an attempt to substitute RG-functions, not an “alternative”, as they try to call it.

So now the only hope is you @vyacheslavlenin

@vyacheslavlenin“>@vyacheslavlenin (VyacheslavLenin) saw that you returned from sick leave. I hope you are all right.

I want to clarify additionally so it’s clear which regulatory framework I am working from.

The CGA Responsible Gaming Policy dated April 17, 2025 applies to the CatCasino license.

The following provisions are relevant in the context of my position:

-9.1: the operator must provide responsible gaming tools, including Cooling-Off, and apply them at the player’s request.
-9.1.6: Cooling-Off cannot be substituted with alternatives (deposit limit, full blocking) if the player explicitly requested the function.
-9.1.6.2: under Cooling-Off the player’s funds remain available for withdrawal, and the account remains active with gambling functions disabled.
-9.2.3.1: all bets placed after a correct Cooling-Off request must not be accepted

I want to note separately that in any of my communications with project representatives these points were literally ignored and I received no substantive response.

There are multiple and recorded requests for Cooling-Off, there is multiple and recorded written confirmation from the operator that the required form of play restriction is absent, and gambling was not disabled. Under the CGA responsible gaming policy this is not a matter of interpretation – after my request bets must not be accepted and funds must remain available for withdrawal.

From my point of view, this is not a dispute of “opinions” but a fact of the absence of a mandatory responsible gaming tool and its non-application, which under the same licensing rules results in the invalidity of bets placed after the request and the return of funds as of the time of its submission.

The casino should help me withdraw the funds after such a big win, but as you remember the complaint was initially filed due to withdrawal delays and then reclassified as a responsible gaming complaint. I have stated everywhere and explicitly that my goal is to withdraw the balance – this is even in this thread. But the casino has prevailed and got what it wanted, and now I want justice. I hope you do too, Vyacheslav.

@vyacheslavlenin I understand that such complaints are resolved pretty slowly, but I’m curious what the representatives tell you personally. Because we won’t get their comments here.

In my correspondence they have already expressed their final opinion that there can be no question of any refund

I also noticed a very interesting detail. I was told repeatedly that it’s technically impossible to block games while leaving withdrawals available.

Just now I was rewatching the story with Valentina: in the video there’s a recording of a phone conversation with a manager where he offers her a handout and restrictions on the account so that she could ONLY withdraw funds. So the claims about a technical impossibility are a lie from CatCasino, after I made repeated requests?

Timestamp 06:01 “The account will only have withdrawals available, that’s all you’ll be able to do. So unfortunately you will no longer be able to play on your account”

Happy New Year, Vyacheslav and the other readers of this complaint.

I’m not pressuring or demanding a reply in any way, I just want to update the information that is available now.

I tried several times to communicate via the support chat: in the first dialogue, when I began to cite points from the license rules, the chat with me was closed; and in the second dialogue, I was told that there are no such points on their site and so this is nothing to do with them.

I also sent an email to the casino support, but they seem to have gone silent. The personal manager hasn’t replied since November, so I have no way to contact anyone above the regular operator.

@vyacheslavlenin (VyacheslavLenin) good day.

I’m insanely curious, what answers does the casino give you? What counterarguments does this project have regarding the license rules? Because to me everything here is completely clear

We recorded a video with @andrey“>@andrey_777 (Andrey_777), in which he talked in more detail about CatCasino’s manipulations and how they deceive their players.

@admincatcasino​

Let’s start with the fact that you didn’t offer me a “temporary block”; you answered that you could only set a full block or a deposit limit – my screenshots of the conversation with your representatives confirm this.

But even if, in an abstract world, we assume that you did offer that, the license requires: “account remains active, gambling disabled, withdrawals accessible”, not “we will block you, and then maybe unblock you”. And let’s be clear that we never discussed such a possibility and there was no option with an unblock at the time of withdrawal.

You again openly admit that you lack the necessary function that I requested. The absence of a function does not remove your obligation!

Regarding raising the limits, you are again trying to mislead. I was withdrawing strictly according to daily limits until you restricted me to 5,000 monthly.

As for the idea that I could have waited a few days – that’s a direct violation of RG philosophy. The duty of protection is entirely yours once I made correct requests. I shouldn’t have to “bear with it” or restrain myself if that’s what you are supposed to do by the license rules.

You replied to my take that Grandma Valentina was given such a “service” of an individual limit, which only means that it is technically possible to implement, but not in your interest. Solutions depend on situations, not the rules?

And to conclude, I’ll repeat. You didn’t offer me a block until the next withdrawal, only a full block, which does not match my request. You didn’t try to solve my problem individually, as you claim here. My requests for Cooling-Off were ignored. And I don’t see the need to remind you about withdrawal delays, since this complaint was created precisely because of them.

I would also point out that my requests to restrict play were made before the balance was fully used and were repeated multiple times. In addition, I repeatedly said that I intended to withdraw the full balance before continuing to play on your platform. This directly confirms the causal link between the lack of implementation of the Cooling-Off mechanism and the damage that occurred, since with proper application of RG measures further play would have been technically impossible regardless of my actions.

@vyacheslavlenin I am now awaiting your fair decision and the application of sanctions, since the casino has publicly stated its position.

@admincatcasino which of these emails talks about a “temporary account lock with subsequent unlock for withdrawal”

@admincatcasino

“At the same time we were working on the possibility of setting a separate restriction to disable gaming features without a full ban. This is not a standard setting that is applied instantly, as it requires a separate request to the technical department and time to implement. At the same time, an update of the limits was expected in the coming days, so there was the option to wait for the reset and continue withdrawing funds, or to use the proposed temporary block.”

Why am I only finding out about this now, and nobody informed me? Neither my personal manager, nor the VIP manager, nor support in chat. Moreover, even the VIP manager later said that you technically don’t have that implemented and supposedly all responsibility is on me, but not a word that such an option was being worked on.

Judging by your replies, you were not communicating with me at those times. I can’t find confirmation of your words in your email replies or support messages.

@vyacheslavlenin please request the correspondence where they indicated they were working on the possibility of setting a separate restriction, and also where they offered me a “temporary block until the next withdrawal“. And also ask how it happened that six months ago they had the ability to set a restriction from games with the option to withdraw to grandma Valentina, but now such an option did not exist.

I don’t want to accuse anyone of lying, but this is the first time I’ve seen these statements and there was no such dialogue with me. So what’s the point of saying this unless it’s an attempt to mislead us?

Also @admincatcasino even directly on this forum stated that they leave only withdrawals available in one of the complaints (see attached screenshot). So the answer “handled on an individual basis” is not quite correct on your part. Why does “on an individual basis” not apply to me? Why does my request to restrict games with the possibility of withdrawal not fall into such a situation, since the license requires this?

@vyacheslavlenin I’m very interested in your opinion. Please comment. Am I the only one who sees how the project is cornering itself with its answers?

@vyacheslavlenin

The complaint is not moving forward at all, and time is flying by faster. The project representatives don’t want to find a compromise, they just insist on being right. They haven’t changed their position in personal dialogue with me, so I’m just hoping for your decision in this situation.

You can check their opinion in the general dialogue, and it’s clear as day that they’re trying to turn everything upside down.

Please give your response, I’m really counting on it!

@vyacheslavlenin“>@vyacheslavlenin (VyacheslavLenin)

With all due respect, please tell me, how long should I wait for the decision? Or is it already available?

Good night! I don’t want to be pushy, but I’m still waiting for an answer.

@vyacheslavlenin​ Hello, I’m ready to answer each point if that’s necessary.

I check almost every day to see if there’s an answer here, so I’m always available. I hope we can get some result on this complaint

@vyacheslavlenin (VyacheslavLenin) Hello! Please tell me, what’s going on now?

It has already been more than half a year since the complaint, and four months since CatCasino’s last reply here. Is there any discussion going on now?

I already suggested making a deal, it’s obvious to everyone that nobody is going to return the full amount, but the project is just ignoring me, as you can see yourselves.

I want to understand if there is any point in me hoping for some kind of resolution to this situation? I really need the money right now…

@vyacheslavlenin hello again! Another month has passed, any updates?

@vyacheslavlenin​ hello, I really don’t want to be pushy, but I am honestly very worried about this complaint.

Are there any discussions with the casino about this situation right now? What stage are we at now?