Hello, I started playing on the site on the 29th, deposited $75, lost it, and went to spin the bonus, wagered it through and managed to win $26,700 in Crazy Balls, requested a withdrawal of $25,000 and it was not paid out for 24h, I canceled it, lost it down to $20,000, and I have now been waiting 60h+ for the withdrawal. Please speed up the withdrawal of funds because your policy is 24h. In general, I have been waiting for the withdrawal since August 29-30
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint.
The complaint has been sent to the casino
What’s up there? The casino on the forum is always online, it doesn’t respond
Looks like you decided to ignore me here too, huh?
Your complaint is being processed
Hello!
Regarding this request, verification has been requested from the user. At the moment, we are waiting for a response and the necessary data. Once they are received, the review will continue.
I’ve put everything in, please speed it up in advance.
The situation got sorted out, they withdrew the first $5000, thanks
We inform you that the account review on our side has been completed. We confirm that all available cash withdrawals have been processed.
We also inform you that the account verification procedure has been successfully completed. Based on the review results, the user’s main account was left active, and the identified duplicate accounts were blocked in accordance with the project rules.
At this time, the casino has taken all necessary actions regarding the issues mentioned in the request. No additional restrictions have been applied to the main account.
Complaint resolved