Eva Casino: cut my payout limits and is holding them at 132,000 USD
Complaint from ANNA'S to Eva Casino dated 5/5/26
Hello. Please look into this situation. Eva Casino is not paying out honestly won money. About a month ago I was lucky enough to win big. I have 132,000 USD in my account at this casino, and everything would be great, but nobody plans to give it to me. At first they set limits for me, not according to the level of my deposits, but according to their platform rules, where they reserve the right to set limits however they like. According to the rules these limits can be increased, but of course no matter how much I wrote to support, nobody accommodated me. Fine, I thought, I’ll withdraw gradually. During the process I already passed 2 verifications and then on 4.05 it all stopped for good. I simply can’t withdraw anything. Support keeps replying in circles, everything will be processed, wait. No one gives any exact deadlines. It feels like they just don’t want to give me my winnings.
Discussion process (75)
Complaint statistics against Eva Casino
Claims against Eva Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | May 5, 2026 at 12:19 PM |
| Last revision | July 28, 2026 at 10:21 AM |
| Views | 5366 |
Complaint Author
| Parameters | Eva Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
ANNA'S
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint has been sent to the casino
Good evening. Here’s the situation: at different deposit tiers there are different withdrawal limits. When I got lucky and won my first big amount, my withdrawal limits were already at the second tier – 2500 USD per day, 5000 USD per week, 25000 USD per month. After the big win they sent me to verification, which I won’t complain about, I passed it quickly. Then I got a notification that my withdrawal limits had been changed to 1500 USD per day, 3500 USD per week, 1000 USD per month. That’s a pretty big difference, right? At these current limits it’ll take me a year to withdraw. Okay, I read the rules: the site reserves the right to change limits at its discretion, BUT if a player has a decent win or a jackpot, limits may be reviewed. I write to support, at first they even seem to create a ticket, like they’re tracking something (of course they don’t tell me), I wait. Then I get a notice that I need to pass another verification, so I think great, things are moving. I pass that extra verification without problems and that’s it, nothing happens. I resigned myself. I thought okay, it’s probably useless to try to talk to anyone, I’ll just withdraw slowly as is. At first withdrawals seemed fine, but then collapse started. The limit exists, you can make a withdrawal and the system approves it, but in the end the money doesn’t arrive. Support replies with boilerplate stuff: wait, expect delays, delay on the provider side, etc.
Conclusion: They set limits so that it’ll take a year to withdraw – if there’s any chance to influence that I’d be very grateful)
And something has to be done about the withdrawals, because even with these limits I can’t withdraw anything.
One last thing about blocking. No, I didn’t request it. I don’t think I could lose that much 🤭
Got the info
Payouts to cards, as I understand?
About the losses, over the years I’ve seen worse complaints, that’s why I asked you
Withdrawals to cards are an absolute mess, so I make all my withdrawals to Piastrix.
Hello Vyacheslav. So what do we have in the final tally. I just got an email saying I’ve exhausted my withdrawal limits for this week. So look: there were 4 withdrawals – 10,000, 50,000, 60,000, 13,000. Three of them get canceled and only one withdrawal of 60,000 remains. Which still hasn’t arrived. To find out my remaining limit, you have to make a withdrawal request, then my limit will be shown. I request 100,000 and a notification pops up saying my weekly withdrawal limit remaining is 69,000. I requested 60,000, but apparently those will also be stuck for another week. Screenshots attached: 1. Canceled withdrawals. 2. Available weekly limit. I really don’t understand what’s going on anymore. These limits have totally pissed me off – the system says one thing, they write something else in emails. I should add that today I messaged support and the agent told me all withdrawals were approved and are waiting processing with the provider, but then I get an email saying nothing of the sort. Please help me sort this out.
A withdrawal of 60,000 that I requested 10 minutes ago just came through. I have no idea what’s going on anymore 😅
In the end I canceled the 60,000 withdrawal I had requested back on May 4. And I created a new one. Now we wait to see if it will come or not and what happens next. I recorded a video where I canceled the request and made a new one, if needed I’ll send it in a PM.
So here’s the bottom line. I got my conclusions this time, but it’s still all unclear. Vyacheslav, can we change the polarity of my request? If it’s within your powers to negotiate with the provider, I’d like to somehow raise the limits. Seriously, it’s going to take me a year to withdraw.
@aristushkaNot with the provider, but with the casino)
We’re in touch
You’re a sweetheart☺️ I’ll be waiting to hear how your chat with them goes ☺️
Hello.
We checked the situation regarding the inquiry.
About the current payouts: at the moment we see that the last withdrawal request was processed, and the player above has already confirmed receipt of the funds. Previously some requests were canceled and recreated, which may have caused different notifications about limits and statuses in the system. We understand this looked confusing from the player’s perspective, so we will pass the feedback to the team separately so that such statuses are displayed more transparently.
We would like to clarify the withdrawal limits separately.
According to the project’s rules, base limits do depend on the total amount of deposits, however the rules also provide that the company may set individual withdrawal limits taking into account the client’s activity history, risk level, current verification status, payment methods used, the requested amount and other factors.
We quote:
“The Company reserves the right to set individual withdrawal limits, the maximum bet size (max bet), as well as the speed and timing of payout processing – depending on the client’s activity history, risk level, current verification status, payment methods used, the requested amount and other factors.
Individual conditions may be applied both to increase and to decrease limits. At the same time, having a large win does not automatically mean limits will be increased – such a request may be reviewed additionally but is not guaranteed.
We understand the player’s desire to withdraw a large sum faster. If it becomes possible to offer individual conditions or an accelerated payout process for the account – the player will be informed.
From our side we confirm that funds are not annulled, the player can continue to withdraw within the established limits and available payment methods. We also remain available and ready to additionally review any specific payout if there is a delay or an incorrect status.
I read the rules, so why did nobody make any concessions for me? I completed verification twice, my activity is at a good level, and I made plenty of deposits. Just like I thought. I’m once again asking you, please reconsider my limits in view of the big win. The fact that my limits were lowered right after a big win casts a big shadow over your project and makes it look like you don’t want to pay me out, hoping I’ll lose part of it.
The circus continues 😅
Either I’m really not getting something, or the casino is already confused itself. So this morning I try to withdraw some amount, they tell me the withdrawal failed – the weekly withdrawal limit was exceeded, available weekly limit 14139.
Either there’s something wrong with me or I really don’t understand anything at all.
Published: May 7, 2026 at 9:39 AM
A conversation will be held with the casino administration
I forgot to attach how the conversation ended. I gave a rating of 2 and closed the chat, and the operator got offended
Good evening. Continuing the saga of my crazy withdrawals. Everyone remembers I have a pretty big balance and I’m subject to limits. So, under those limits I can still withdraw 14,000 per week. The question is how to actually do that? Today I created a bunch of withdrawal requests, only one went through for 4,000. All the others were either denied or stuck waiting too long. To explain, all the requests were to an e-wallet, the payment system’s response time is at most an hour. I’m already starting to understand the casino’s policy – if a request to an e-wallet isn’t processed within an hour, it won’t be processed at all.
It’ll be interesting to see how a casino representative comments on this.
I’m addressing a casino representative. I want to set a restriction for the payout period that prevents me from placing bets. Specifically bets, not a full account freeze. With the ability to continue withdrawing funds. I’ll withdraw my winnings and play later, I don’t want to right now given how your project has treated me and my situation
I’ve been hacked!!!! Please take action immediately, casino admin, it’s not me on the site right now. Please take action immediately!!!!!!!
From this moment I’m not responsible for what happens on the site under my account, because it’s not me there. The casino administration doesn’t reply to my messages on Mail
I’ve restored access to my account! But now I DEMAND THAT PROJECT ADMINISTRATOR EVA SPEED UP my payout! If not today, tomorrow I’ll be hacked again and my money will vanish into thin air.
Summary of today. I was hacked twice, and I spent almost 6 hours getting access to my account. I demand the project administrator get in touch with me and urgently release my funds to me!
Well, friends, the show has reached its peak. They blocked me for some kind of duplicate account, even though I don’t have any. Not a single one.
Good afternoon. I’m still waiting to hear what will happen to me next… I haven’t broken any rules, is there going to be any response?
Dear Vyacheslav and forum visitors, in the heat of the moment I left out some important information. After winning 132000USD, I decided to play a bit in my free time and it so happened that I won about the same amount again. So on my account, at the moment the win was voided, there was 264000USD. After that, this project decided that I have a multi-account. Dear Vyacheslav, I ask you to change the amount of my claim to 264000USD and help overturn the cancellation of my win, and to the project Eva I demand that you present proof that I had created a multi-account, although you probably won’t have such proof. I also want to remind you that on 9.05 I was hacked twice and they somehow even managed to get through 2AF. To restore access to my account they asked for a document and other information, and access was restored. So according to the data I sent, one account was found, and a new one was already created in 2 days? The question is why would I need another account if I have 24 million rubles on the only one, and I can’t withdraw them because of limits.
Attaching all screenshots of the chat with support from the day of the hack
Also adding a screenshot of my chat with my VIP manager from today. By their logic, they can void the win, but because of DEEP LOYALTY they didn’t block my account. Experts, attention – question: what do you think, if the project accused me of multi-accounting, could they still allow me to keep playing there? After all, that’s such a serious violation that it should, in theory, result in a full ban. Eva, I have a lot of questions for you, it’s about time you answered them.
Claim amount changed
Today the whole network of these projects will be moved to the watchlist with the appropriate tags
We’ll see what happens next
Support told me I can do whatever I want, complain wherever I want, publicize my situation, they won’t change their decision. Complete feeling of impunity from this project.
The project and its network have been moved to the watchlist
Next, the blacklist
Unfortunately the blacklist won’t help me😔 but maybe it’ll help others
Published: May 13, 2026 at 10:12 AM
Your issue isn’t closed
You should expect
Hello.
We can see all messages from the player and the forum administration regarding this situation.
The situation is indeed complex and requires a detailed review on several fronts at once: payment history, changes to limits, balance status, the grounds for the restrictions applied, and the player’s statements about account access.
At the moment the matter is additionally being examined by the relevant departments. We do not want to give a partial or unverified public response, since this concerns a large sum, account security, financial transactions, and internal investigations.
We understand the concern of the player and the forum administration. From our side we confirm that the complaint is not being ignored – we are currently collecting and rechecking all the information related to the account.
As soon as the review is complete, we will provide a full and final comment on the situation, including the project’s position on the balance, payouts, and the restrictions that were applied.
Attention, forum moderators! The casino started hidden manipulations with my account right during your review.Extra 100,000 just appeared out of nowhere on my balance.
At the same time this credit does not show up anywhere in the transaction, bonus, or game history at all. The balance change was made manually by the casino administration.I officially declare: I will not touch this money, I will not play with it. I consider this a dirty attempt to fabricate an accusation against me for “using technical bugs” or to block withdrawal of my legitimate $264 000.Dear moderator, please check what they are doing behind the scenes while they type polite replies here! Please record this manipulation and prevent this project from stalling for time!
I don’t consider the casino rep’s answer correct! Dear Vyacheslav, I assume the casino just plans to keep stalling. Could you set some deadlines in this case? I was accused of one of the worst offenses. They put me under a lot of stress, is anyone going to be held accountable for that? And now the site is purposely trying to drag things out, and it’s scary to imagine what they’ll come up with next. Limits, hacks, voiding the win, then that 100,000 rubles sitting on the balance as an obvious provocation – what will they do next? 😔
Hello.
We see your new messages and understand your concern.
At the moment, please wait for the completion of the review. The situation is indeed serious and requires a thorough investigation across several areas that were mentioned in the complaint.
We do not want to give a partial or premature comment before the internal review is finished, as that could lead to a misinterpretation of the situation.
On our side, we confirm that the matter is not being ignored. As soon as the relevant departments complete their review and we have a final position on the account, we will provide a full comment within this complaint.
I don’t need your checks into what you yourselves messed up. Real convenient – do everything to smear a player, humiliate them, and then act like you’re “finding system bugs”. There’s nowhere left to run, it’s time to answer for everything on this forum. A lot of people see what’s happening now, so have the decency to admit the fact that you treated me low and dishonorably back on the day you set those ridiculously low limits and then voided my win.
Vyacheslav, could you please tell me if the project gave you any information at all? Was any specific point from my complaint answered to you directly? I’m at a loss guessing what else they might come up with, the weekend is coming, and for this project those are days of unbelievable miracles)
We remember that 100,000 rubles were credited to my balance without any entries in the transaction history. I contacted support with an official request about the source of these funds. Support’s answer (screenshot attached): “These funds were credited for participating in a tournament”.
The fact that the actual tournament win was credited to the balance without a single line in the profile’s financial history again proves: the administration makes direct, unregulated edits in my account database bypassing automatic logging systems. This fully supports our claims of statistics falsification (changes to the “Maximum win” lines with rounded amounts).
.
Dear player, I have a few questions for you:
@vyacheslavlenin
Dear Vyacheslav! I’m answering your questions:
1. About the device:
I have only one physical device – a mobile phone. I played from two standard browsers (Yandex and Google Chrome), which gives two digital fingerprints in the system. The other two devices in the logs provided by the casino do not belong to me. Those are the hackers’ devices that hacked my account on May 9. Support itself officially recorded that hack and manually reset my 2FA so I could regain access. I cannot physically confirm ownership of the hackers’ devices.
2. About verification:
I’m a VIP player, my account is fully verified (I previously sent both my passport and utility bills – everything was approved). Moreover, on May 9, the very day of the hack, I underwent a full security check. Support asked me about exact deposit amounts, dates and the specific slots I played. I successfully confirmed ownership of the account, and support restored my access, officially recognizing me as the true owner.
3. About deposits and withdrawals:
I’ve been playing for a long time, made many deposits, and have successfully received withdrawals before. As far as I remember, there were more deposits than wins at the very beginning.
@vyacheslavlenin I additionally sent you the specs of my device in private messages
Good evening, dear @vyacheslavlenin, I would like to understand what is actually going on right now. It has already been a month since my win was voided. Obviously, this project has gone fully on the defensive. I have already said and proved everything I could, and now they are actively stalling for time. I understand that you are gathering information bit by bit, but being in this state is simply becoming impossible. I would like to understand what is going on behind the scenes, or at least get some kind of reply from you or from a representative.
Published: June 15, 2026 at 9:59 PM
There are a number of interesting points that are currently being checked
@aristushka Good night. I remember you. I’ll be asking you a few questions soon
@vyacheslavlenin now I’m even a little scared, but of course I’m sure I’ll answer each one. I also have a question for you, how do I change my email here? When my casino account was being hacked repeatedly on May 9, I panicked and deleted my email, now I have a new one, but I don’t understand how to link it here
Hello @vyacheslavlenin Could you please tell me, is there any news? Will they really drag things out here too, like in the urgent complaints, so that the review will take more than one month. I understand that the process is not quick, that everything needs to be checked, but please understand me too, here you sit and do not understand what to expect next…
@vyacheslavlenin a week has passed since your last message. Please tell me, have you managed to find anything out? Maybe you need some additional information from me?
Published: June 30, 2026 at 9:45 AM
You said that you have been playing in this project for a long time.
However, as I can see, you became a VIP after that deposit, the one you won from, and the registration itself was in April. Is that right?
@vyacheslavlenin hello. No. Not at all. The casino is new, I had been playing there since the beginning of April. When the dispute started, I had already been there for a month, and for me that is a decent amount of time. The big win came after a deposit of 4000. During the whole time after registration, I lost around 200000 rubles there. About the VIP status. They have an interesting loyalty level system, it does not depend on how long you have been playing in general, the main thing is to make more deposits. I became VIP after the big win, when I deposited 114k into the account, if I am not mistaken, to raise the loyalty level, hoping to become VIP. I have chats with the VIP manager, where she tells me that in order to become a VIP player and get her help at every stage, I need to make a deposit and I will become a VIP player, and a VIP player will be able to try to increase the limits. Again, I made that 114 after the hack already, as far as I remember, because I thought that if I became VIP, the money would be withdrawn faster. The limits would be raised and I would have a VIP MANAGER WHO WOULD HELP ME ACTIVELY. But the miracle did not happen, on May 10 I make a deposit, and on the 11th my winnings are canceled. I am attaching screenshots of the correspondence with the manager
@vyacheslavlenin good evening. I replied to your questions yesterday, but now I would really like to understand how long this theater of the absurd is going to go on? I have been accused of God knows what, for the second month I have been under total stress and with no idea what will happen next. I am just asking you very much, please take action. I was slandered, absurd accusations were leveled at me, and now they are actively stalling for time. I refuse to believe that you, as an experienced arbitrator, do not understand that the casino is stalling and now will come up with anything at all just so it does not have to pay me my winnings. HEAR ME PLEASE, I AM JUST AN ORDINARY PLAYER…
Good evening @vyacheslavlenin, can I find out what stage my complaint is at now? I understand that I am not the only one, but I would just like to have some idea of what is even going on. Thank you in advance for your reply)
Published: July 3, 2026 at 10:58 AM
The project is under discussion based on the materials that were provided to me
@vyacheslavlenin thank you very much for the reply. I am still ready to provide everything I can, just so this all finally ends and the casino puts everything back to normal.
@vyacheslavlenin hello. Please tell me, are there any results from your discussion? This Saturday it will already be 2 months since this project started messing with me. Maybe it is time to take some measures? Write to the regulator, etc., because everything that is happening is just completely beyond the pale(
Hello, Vyacheslav. Tell me, are we anywhere near a resolution? How long will the project keep denying the obvious? I did not break any rules, and I do not have any fake accounts. Give me at least some information. Thank you in advance for your reply.
Published: July 10, 2026 at 4:29 PM
I replied to you a bit earlier
When everything is at the final stage, I’ll let you know
@vyacheslavlenin hello. Thanks for the reply) I hope this will all be over soon and I can collect my rightful, HONEST winnings.
Good evening, Vyacheslav, please tell me, is there any news?
I would like to note that yesterday they sent a no-deposit bonus of 2500 rubles to my account, which I, of course, did not use. I would like to understand how much longer the project will keep denying it and messing around. They voided my winnings, but they keep sending bonuses…
@vyacheslavlenin hello. Sorry again to bother you, but could you please tell me if there are any updates? How much longer is the project planning to keep muddying the waters?
@vyacheslavlenin hello. My dispute has been dragging on for the third month already. Right now I would like to know what came of your discussion with the project? In one of the complaints you advised the player to contact ADR, maybe it is already time for me to write there too, or is there still a chance to somehow influence them through the forum?
@vyacheslavlenin good evening. A month has passed since your message saying that a discussion was underway. Is there any outcome? Or is a decision possible? Thank you in advance for your reply
Good day. Should I expect some kind of reply or not?
Published: August 5, 2026 at 11:18 AM
Good day. It does. I have already explained this to you many times
Don’t you think the process has dragged on a bit? It’s obvious they’re stalling for some reason, but why?
For some reason, your message in the thread only got through just now. Please go to private messages
Hello, Vyacheslav, any news from the front? My VIP manager keeps feeding me promises about what I should expect, that they will get in touch with me, but so far they still haven’t gotten in touch)
Published: tuesday, 17:21
No news yet
The matter is not simple and it is being worked on
Yeah, I understand that the situation is not simple. They have twisted things up so much there that even Ostap Bender, with his schemes, is nervously smoking on the sidelines. But I think you will be able to untangle this knot of lies and deceit, and soon I will be able to get my money back.