JoyCasino: account frozen since 17.06.2026 and no response

Регистрируясь в казино вы подтверждаете, что ознакомились с правилами и условиями. В правилах есть чёткий пункт о том, что все ваши данные являются подлинными

Жалоба направлена в казино

You are currently being accused of violating several points of the rules.

There is currently an ongoing dialogue with the project

Good day!

Thank you for the detailed description of the situation and the information provided.

We understand how unpleasant it is to face a long wait for the account verification to be completed, especially when access to the funds and account functions is temporarily restricted.

Your request has already been forwarded for additional review. We will carefully examine all the circumstances of the situation, including the documents you provided, the information related to phone number verification, and the time frame for the account review.

We understand how important it is to receive timely feedback on such matters, and we will make every effort to review your request as quickly as possible within the current security procedures.

Thank you for your patience and understanding.

Sincerely,
The JoyCasino Team

Good afternoon.

Following the review, it was established that knowingly false information was provided during account registration.

During the review, you personally confirmed that the phone number *+7 995 –-35, entered during registration, was entered at random, does not belong to you, and could not have been used for contact or identity verification.

Providing knowingly false information when creating an account is a violation of the site’s Terms and Conditions, namely:

Clause 6.4 of the Rules:

Also, Clause 30.1.7 of the Rules has been violated:

Please note that a later change of the phone number does not cancel the fact that false registration details were provided when the account was created and does not remove the violation of the Rules that has already been committed.

Based on the violations established, the project administration has decided to close the gaming account and apply the restrictions set out in the Rules.

The decision is final and not subject to review.

Sincerely,
JoyCasino Team.

There is one very important question: was the number changed only after the winnings were received?

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Good afternoon.

Yes, the phone number was changed only after the player had received a big win.

According to the system:

– the first big win was received 15.06.2026 at 20:58:18;
– the phone number belonging to the player was added to the account only on 15.06.2026 at 21:57.

So, at the time the big win was received, the account still listed the original phone number, which, as the player later confirmed on his own, was entered by accident and did not belong to him.

In fact, the correct contact details were entered only after the winnings were received – about an hour later.

This exact sequence of events was also taken into account when reviewing the situation and making the decision on the account.

In that case, the complaint is rejected