Lukkly Casino: conducting additional verification of a $179,000 win
Complaint from kostyan1406 to Lukkly Casino dated 6/24/25
Hello. I played at this place and won a large sum of money. I requested a withdrawal of 50k rub. and they paid me once. Then they asked me to go through verification, which I passed (I have all the screenshots). I requested another 50k rub. withdrawal, they canceled it and additionally requested verification by email. I sent all the requested documents. They restricted access to the account and just started stalling. Supposedly access is restricted while they check the documents. Yesterday they sent a message saying I need to wait another 5 business days. In general, access is restricted, communication from the venue (specifically by email) is almost nonexistent, they are not paying out the money, and they are dragging out the verification for a very long time.
Please help resolve this issue. After all, the balance is almost 179000$. I have screenshots and videos.
Discussion process (127)
Complaint statistics against Lukkly Casino
Claims against Lukkly Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 24, 2025 at 12:16 PM |
| Last revision | August 11, 2026 at 4:27 PM |
| Views | 7822 |
Complaint Author
| Parameters | Lukkly Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
kostyan1406
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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From what I’ve read in your communication with the rep, I can say for sure so far: restricting the account during the check is done at least to stop you from squandering your winnings, which is good. After all, this has been discussed many times when players wait for a check and lose their money before it’s finished.
As for the rest, the complaint has been sent to the casino
Hello!
Thanks for writing. We understand this situation is worrying for you – especially when it involves such a large amount. We’ll try to explain everything step by step.
Indeed the first withdrawal was processed without documents, and verification was requested afterwards.
At the same time the request was sent back on the 2nd, but the documents arrived from you only after 15 days. We do not doubt that – everyone can have their own circumstances – but such a delay requires us to carry out a slightly more thorough check to make sure everything is in order.
As soon as the documents arrived, they were checked promptly.
After that access to the account was temporarily restricted – this is a standard measure to protect the balance during a review. We always try to act in the client’s security interests.
Now everything has moved to the final stage: an additional check is being carried out via email. We apologize for pauses in responses over the weekend – indeed, processing speed can be lower at that time. But we are keeping the matter under control and understand how important it is for you to see it resolved quickly.
The security department needs a bit of time to reconcile all the data with the Curacao license requirements. This process is not quick, but it’s very important – and we will definitely notify you as soon as the result is ready or if there are any additional questions.
Thank you for your patience and understanding! We are in touch and will try to get back to you with updates as soon as possible.
well of course!))it’s purely out of concern for the customers and their winnings)))))
I get it.
Hello again. I successfully passed the verification in the app! I provided a screenshot.
As I already said: “I’m lying in the hospital with wounds, they brought me in just (I apologize) my underwear.
And as soon as the guys were able to bring me my things and documents from the front, I immediately provided everything requested by email.
We are all waiting with bated breath to see how this story ends?) Many people are writing and watching, and that’s already good!
Thanks for the reply.
@kostyan1406“>@kostyan1406 No. It’s not about the casino. From handling thousands of complaints, I can often see and say that when a project verifies an account and doesn’t process the payout – but the casino account itself isn’t restricted – in 90% of cases the players end up blowing their winnings
Hello!
Thank you for waiting.
At this stage one more small check is required – we’ve already sent you a detailed instruction to your email.
Please check your email (and just in case check your Spam folder) and reply as soon as you can.
As soon as we receive your response – we’ll immediately continue the process.
We’re waiting
Over the past 2 weeks this user hasn’t shown any response to the complaint
Also, according to the casino administration, there has been no response from the player, including to email.
I’ll wait a bit longer and the complaint will be rejected
The player completely and totally ignored his complaint and, according to the casino management, there was also no response by mail.
I don’t understand how someone can behave like this over such an amount….
If it’s not important to that player, then it’s even less so for others
Complaint rejected
Complaint reopened
User got in touch
hello everyone. I’m fully recovered, returned from the war and now constantly online.
I want to emphasize that I provided all the necessary documents requested by the casino! up to the contract proving that I am the owner of my SIM card.
I wrote to the venue’s email, went through all verifications!
there’s no response from the venue, they’re just ignoring me for a long time. I ask everyone to take part in the discussion as much as possible, since the complaint has been reopened.
as we remember the amount is 179000$)
Published: September 5, 2025
In progress
hello. why hasn’t the complaint been resolved? can I forget about $179,000?))
I won it honestly, I provided all the documents they requested, what’s wrong?
is this just a casino? guys be careful with this place and I ask everyone to spread the information as much as possible so people don’t play here!!! since they cheated me, they’ll cheat you too!
Published: September 8, 2025
your complaint is active
it’s already been more than a week or even longer since i sent the last requested documents!
silence in the mail, no response
some kind of incompetent casino staff!!
honestly I’ve been playing at casinos for a very long time and I play high stakes!
I was even fine with a 50k withdrawal per day, and maybe I’ve already lost half!
but they even restricted access to the site))) that says a lot!
the casino still hasn’t responded to the complaint! the complaint is being closed((( do I now have to file a new complaint to even get through to them? guys, let’s discuss this as loudly and aggressively as possible and make some noise about the situation! so other people, other players, don’t get burned the same way I did by this place! they scammed me out of almost 14 million, where is that supposed to go? they’re not answering at the mail, not reacting here… even though I provided all the requested documents!
Published: September 15, 2025
Your question is being worked on and will not be closed until it’s resolved
This is an expired regular timer, which is changed and extended manually
They still haven’t restored access to my account! They just disappeared and are ignoring us, not answering anywhere at all! The managers can’t even give the most basic response.
@vyacheslavleninUnderstood, thanks. I’ll wait for the issue to be resolved!
well, another Monday has passed, zero reaction from the reps! they don’t communicate here, the inbox is still empty! this is already the third week of silence from the establishment)
ah no, sorry! some unclear person wrote to me the other day: “that I should just wait”. that’s the only reaction from the place!
@kostyan1406
Your issue is under my control. The delay is due to your disappearing recently.
Don’t disappear or vanish from the horizons anymore, a request has been sent to the project administration to speed up resolving the issue and the check
hello. I got you, thanks for the reply. I’ll be waiting for any results.
hello everyone) i’m stuck again trying to get my issue resolved! i explained that i’m at war – i had a severe injury and several operations. that’s why i was out of contact for a couple of weeks! i waited for a response from the site for almost three weeks, and as a result they now tell me the following: “resubmit a selfie with your documents and the current date on a sheet of paper. this is a forced measure because you were out of contact for two weeks!” i provided everything! so does this mean they’ll again be checking this selfie for five business days?)) guys, it’s really not funny anymore! what will the next request be, what else will you come up with? i’ve already provided everything possible, everything they asked for! i passed all verifications, and they haven’t even restored my account access, let alone allowed withdrawal of funds!
hello everyone. I’m really sorry for being annoying) but is there any answer or reaction to my messages? can I find out the status of resolving my issue? don’t you think it’s been way too long already for your checks and for resolving the situation in general? or are you hoarding the funds to pay me?)) I’ll repeat: I’ve already gone through all possible checks and provided every possible and requested document!!! when will access to the account be restored and my honest, gambling winnings start being paid out? after all a casino is: lose-pay up, win-get it!!! isn’t it?))
Hello. Why doesn’t the casino admin take part in the dialogue and completely ignore me? I’ve already written several messages that I still haven’t received a reply to! It’s already been three months since I filed the complaint! How much longer will this additional review take? I’ve already passed all the checks! How much more time do you need to fulfill your obligations to me? I understand your financial difficulties, of course, but that’s not my problem…
Published: September 25, 2025
Because the discussion with the casino administration, as with other complaints, is held in private messages
@vyacheslavleninhello. I understand. I really didn’t know that and hoped to at least reach them here. Thanks for the answer, all the best.
Your messages are seen and read by the casino administration
They get asked questions and a discussion is happening
That’s exactly why I answered you: the matter is under my control
@vyacheslavleninthanks
hello everyone) they requested documents once again, I sent them 8 days ago!!! no reaction or response from the casino at all! just ignoring… inbox empty, they’re silent here, not getting in touch at all!
hello everyone. it’s been two weeks since the last document request. two weeks since i sent the documents!)) no reply or any reaction so far… although they always say verification takes five working days! i’ve already sent everything possible, everything they asked for. wrote to Anna on Telegram, the reply was just: “wait!))”. but how much longer to wait, it’s already been more than a month, some additional checks that are unclear!!!
Hello again, everyone. I still haven’t received any response from the casino. Although quite a lot of time has passed. I’m posting here periodically so they won’t later say that I supposedly disappeared!))
Hello. There’s still no response from the venue. The manager only writes in Telegram that an investigation is underway, but she doesn’t know anything else and doesn’t decide anything((( the identity check has been going on for four months now. I think this already crosses all time limits even for new and young venues! Well-known streamers also promised to give this situation exposure on their channels and promised to help as much as possible. I won’t leave it like this and I really hope that everything will work out and the venue will finally fulfill its obligations.
Published: October 21, 2025
As I said, I’m not abandoning your question either
The complaint is being processed
A response from the project is expected at the end of this review period
@vyacheslavlenin hello. i got it, thanks)
@vyacheslavlenin hello Vyacheslav. can’t you make a repeated request to the establishment? I understand that you control the situation, it’s just the amount is such and of course I’m worried((( they still don’t respond to my requests, and An’ka (their manager on Telegram) even blocked me, although I never was rude or used bad language!!! and if before they would reliably answer: “everything is fine, just wait!”. now it’s absolute ignore. and I’ve been waiting for the fifth month already!(( what kind of ID check is this that takes so long?)
My only hope is you, Vyacheslav! all the guys, in all the chats say that you can help.
Published: October 30, 2025
Requests and reminders are sent regularly
I haven’t forgotten about your question
@vyacheslavlenin thank you very much!
hello everyone. I don’t even know how many times I’ve written to the reps and sent various requests to the email (since their rep “Anna” said that communication is via email), but still silence!(( they’ve just bailed and are quiet. as I understand it, they’ve also jumped ship from this platform and are silent… like I said earlier: “sometimes I write here so that later they won’t say I disappeared again)))”!
we’re waiting for the casino’s reaction with impatience.
The answer will probably be next week
@vyacheslavlenin hello. i understand, thanks. we’ll wait)
hello. it seemed it was discussed that there would be an answer from the establishment this week! are they still keeping silent like that?
it’s just silence in the mail too, they don’t reply at all((( how long will they be checking something there? it’s been more than five months. i provided absolutely everything, didn’t violate anything, always communicated politely and followed all the rules!..
Published: November 14, 2025
Good afternoon. Unfortunately there was a response and a decision only for another complaint
An anti-fraud check is still ongoing for you
Published: November 14, 2025
On Monday-Tuesday I will again actively remind the administration about such a long delay in resolving the issue
@vyacheslavlenin got it. thanks! as usual i’ll be waiting)
hello. I’m sorry for being persistent. it’s just that the amount I honestly won is very large!!! and the casino still isn’t responding: email is silent, they blocked me on Telegram (although I never violated anything), access to my account is still restricted!
as I understand it, they’ve disappeared here too and aren’t answering!? of course I’m waiting… but what can be done in this situation? can an establishment really just take and not pay out such a win!? especially since I provided everything: documents, proofs, video, photos, literally everything required…
we’ll keep waiting, but I’m curious how long this can go on and how it will end?
Published: November 20, 2025
Today I’m awaiting a response from the project’s administration
@vyacheslavlenin thanks!
Hello. We’ve been waiting for a response from the project administration for several days now and so far no luck(((
Vyacheslav, do they even communicate with you at all? because my requests and messages still remain unanswered! I totally don’t understand how a licensed establishment can deceive like this? I just can’t call this situation anything else, given such a length of time for verifying the win.
I’ve been playing at various places for many years, different things happened and I’ve had wins even bigger than now!.. but never, nowhere were there such problems and excuses in the form of some checks) all that’s left is to wait and hope for Vyacheslav! but already 2500 thousand people on Telegram are following the situation and we won’t give up just like that.
Published: November 21, 2025
Good afternoon. A lot of branches of the casino take part in account checks. Starting with the casino’s own anti-fraud, the platform’s security gets involved, and finishing with checks from the providers themselves. Overall, your situation is not unique with such a win. In my experience there were complaints about large sums where the same provider gave an answer only after 3 months (the licensor’s regulations for the old Curaçao license were exactly like that)
Published: November 21, 2025
+ unfortunately I’ll be on the road until the end of the week, which complicates communication and my having a connection
But in general, when it comes to the provider, the usual mechanics are like this:
casino N sends a request to the provider, the provider must give an answer within 90 days, and if the provider gives an answer with an incomplete wording, the countdown starts over. For examples, you can look at this complaint
or even this screenshot with a complaint! “the player lost the balance”, $1000 is also not small for the majority of players. but for some reason the player was allowed to keep playing…
yet my access to the account was completely restricted! allegedly for the duration of the investigation. so they don’t intend to resolve the issue with my win?
No. If they weren’t planning to resolve your issue, you would already have received an email about a permanent block, and the casino administration would have told me that as well
When it comes to reopening an account for someone with an addiction, the situation is a bit different from yours (if you look at other complaints, including resolved ones), casinos do that to almost everyone.
As I wrote you earlier, your issue is being monitored and will not be closed until it’s resolved.
Complaints involving large amounts have been resolved as well.
I’ll add one more thing regarding account blocks:
Complaint for 16,000,000 rubles. User tries to restrict play and gets refusals
Complaint where a female user lost everything due to the lack of possibility to set self-exclusion
The sum is smaller, but still.
hello. i understand, thanks. i’m just getting nervous already, the win amount is good!))
let’s wait and see.
hello. well, this is what the establishment’s administration replied to me in the end(((
First of all, please accept our sincere apologies for the long wait for an update from our side.
The reason for the delay is that we have been carefully studying all possible ways to process a withdrawal for a person who falls under an elevated sanctions risk and/or possible involvement in military actions.
This process took a considerable amount of time, as consultations with several legal specialists were required, as well as a separate coordination of the issue with the regulator.
Unfortunately, despite our numerous attempts to find a solution, there is currently no legal workaround to serve customers with a high sanctions risk. The situation is further complicated by the fact that the Player is identified as an active participant in military actions.
In this regard, we can offer only the following solution:
the amount of the last deposit will be fully returned to the original payment method within 5 business days.
Thank you for your understanding.
Hello!
We inform you that the principal of the sole deposit in the amount of 41,100 rubles was fully returned on December 3, in accordance with previously given obligations.
The operation was carried out via the SBP system.
Transaction identifier: B533716*****00116 50902.
@LUKKLY_Admin hello. all this is clear, but not interesting! you are acting unfairly. and I need my honestly won winnings. and the reason for the non-payments is rather ridiculous) Vyacheslav, I really beg you to push this issue… after all the situation is truly offensive and serious.
hello vyacheslav. tell me, are there any news about my complaint? and can’t we ask the establishment for a copy of the clauses in the license? on the basis of which they refuse to fulfill their obligations! their version and position seem to me not quite correct. do they just not want to pay the winnings or are they completely incapable?
@kostyan1406 Good evening. Unfortunately I’m only just getting back to work after the hospital and I’m sorting through that pile of stuff that has accumulated
@vyacheslavlenin hello. I understand. get well! I hope my question is also in that pile) I’d like to finally bring this issue to an end and start actually receiving my winnings.
as I said above: “somewhat too dubious a reason to cancel the win and not backed by anything!((“.
hello. any news on resolving my complaint? or will it still remain unresolved? ((( i thought we could pressure the establishment into starting to fulfill its obligations!
Published: January 7, 2026 at 12:31 PM
Hello. At the moment, the deposit has been blacklisted (BL)
The license holder’s rules and legal regulations are being reviewed
During negotiations with the casino administration, only Anna was interested in resolving this issue as quickly as possible
@vyacheslavlenin good day. i understand the situation. thanks for the reply and for not leaving this violation by the establishment unaddressed.
we’ll be waiting and of course hope for their decency and your ability to help.
hello. if this is useful: officially I’m no longer a participant in the SVO. after my wound I’m now just a gas station foreman on the territory of the RF. a disabled person refueling cars! I’m now only fit for limited duty. and the road to the SVO is closed to me.
just saying! although I still don’t understand what difference it makes and why the establishment didn’t provide confirmation of their decision? where is the extract from the license that says you have the right not to fulfill your obligations? everyone would really like to take a look!))
in any case I still hope for the decency of the establishment and for Vyacheslav’s capabilities!!!
@vyacheslavlenin hello. you said: “Anna was the only person interested in the prompt resolution of the problem!”. does that mean the problem can still be resolved and is there a chance the establishment will start fulfilling its obligations?
hello. it’s like totally silent about my problem!((
Vyacheslav, please tell me: “is there any process, communication or any checks going on regarding this establishment?”
they also still haven’t sent the statement or a copy of the clause (that they supposedly rely on, allegedly from the license)…
Published: February 6, 2026 at 5:47 PM
At the moment the casino is on the blacklist (BL), and the casino administration has stopped responding
As for the clause in the rules in the license itself: this is being clarified
@vyacheslavlenin hello Vyacheslav!)
how long can the verification and study of the license last? and when will the establishment start fulfilling its obligations and finally start making payments on honest winnings?
because I and another 2700 people are sure that the clause they refer to simply does not exist!!!
it’s clear that they are ignoring me, but even when the guys in the chats try to write to them for me, they block them right away((( a blacklist for such establishments is undoubtedly good, but are there any measures or ways to remove and block such dishonest establishments from the platforms!?
or is it impossible?
I don’t want anyone else to fall for such a scam and such a dishonest establishment!
@kostyan1406 If projects from the blacklist are removed from the platforms, then how will players decide whether to play or not in a particular casino?
Dear player, you are currently required to log in to the UN website and check yourself against the sanctions lists
search.sanctions.un.org/ – this is UNSOL – United Nations Sanctions List Search, a direct search system for the Consolidated List of the UN Security Council
Also, you need to check yourself against the sanctions lists of OFAC and the EU
opensanctions.org/
In the search field, enter:
Last name and first name (in Latin characters, as they are usually written in international documents)
You can add your date of birth for clarification
@vyacheslavlenin hello. I’ll definitely give it a try, but I don’t think everything is that simple on these sites! If it works out, I’ll be sure to let you know right away.
@vyacheslavlenin this is all that these sites provide. but I have a different patronymic, data, and personal number!
if I enter more accurate data (with the date of birth, it says that there are no results in the sanctions lists for me)!
here’s another image I’m uploading. according to my data, there’s no information. it shows similar last names and a first name, but I’m not in those lists.
in general, I’m gonna throw everything in
screenshots that these sites gave me:
Hello. Regarding the websites you told me to make requests about the sanctions lists. Is that correct? Or is there something else I need to do or something wrong?
I’m waiting for your response, please let me know!
hello) will there be any answer to my questions? what else needs to be done or on which sites should I check myself?…. please tell me.
it will soon be a year that the establishment refuses to pay out the winnings (they’re stealing the player’s money, it turns out)! I understand this isn’t a quick matter and the amount isn’t small, but I’d like some clarity from the establishment by now. and for them to fulfill their obligations!
that’s why I’m asking: “what else do I have to do or provide?”…
thanks in advance for the reply!
Published: March 16, 2026 at 10:42 AM
Good afternoon. Have you already filed a complaint with the licensing authority? If so, send me by email what you wrote there
[email protected]
to which license? can i have their address, please. if i’ve already written, i’ll definitely send it.
i’m just confused by these addresses and letters, but everything is saved!
@vyacheslavlenin to that email address you specified in this message. I have sent you a letter with the information: what and where I wrote!
@vyacheslavlenin if I sent something to the wrong place, could you please give me the address: where and what to write? I mean the license!..
hello. will there be any reaction or response? to my messages and actions?((
@kostyan1406 Good afternoon. There will be. You’re not the only one with a complaint to me, as you can see….
@vyacheslavlenin no problem, I understand everything. I try not to spam, just reminded you about myself.
thanks)
hello. I check my mail every day (it’s, as usual, empty).
just reminding myself again, maybe I missed something?((
thanks in advance for the reply.
Published: March 26, 2026 at 10:38 AM
Weird. I replied to you. I’ll resend it now
@vyacheslavlenin hello. So just now, yes, I saw your message – everything arrived in my email. I replied to you there. Thanks!
A new stage of proceedings about you has begun
I messaged you by email about what you need to prepare and keep on hand
Soon you’ll get a letter from the casino saying that an investigation is underway and the win hasn’t been deducted but is frozen
@vyacheslavlenin hello. I understand everything, thanks! I’ve prepared everything necessary, just like you said.
I also replied to you by email.
@kostyan1406 “understood” 🤣🤦♂️ autocorrect wrote that)
I understood everything. Thanks again! We’ll wait for their reaction. I’ll let you know right away.
Hello everyone. the casino administration gave an answer:
The project has now moved its jurisdiction to Anjouan. The project admins have been told that there should now be no problems at all with unblocking and payouts
@vyacheslavlenin hi. everything’s clear! and I really hope that’s how it will be.
but after the last letter, they’re still silent so far(((
Published: May 27, 2026 at 8:41 AM
Yes. I’ve already reminded their administration about this issue
@vyacheslavlenin got it, thanks. we’ll wait for an answer, or better yet, a payout)
hello. please tell me: “are there any updates on my complaint?”
I’m patiently waiting, staying quiet… but the casino is still silent too and is not showing itself at all(((
I wanted to ask: “maybe there are any updates and any contact from their side, with you?”
Published: June 8, 2026 at 9:04 AM
I have already reminded the casino administration about you
@vyacheslavlenin hello. I got it, thanks. well, as always, we’ll wait and hope that they finally sort it out!)
by the way, I looked into it in more detail and figured out where they have moved to now) of course, that’s a serious level, I hope they respond now!..
Published: June 8, 2026 at 9:55 PM
You mean Anjouan?)))
No. I wouldn’t say this licensor is very serious
@vyacheslavlenin well, let’s hope that this move of theirs will change the situation! but for now it’s still dead quiet, the casino’s reaction is zero(((
the latest letter they sent (I posted it a bit above), and that’s it, no more actions or signs.
Hello everyone) I’m writing so you don’t forget about me. I’m still waiting, and there is still silence from the casino administration!
They sent a letter on May 7th, said that everything is fine and they just need more time for additional checks((( since then there has been silence from the casino again, and no reactions or positive actions…
I hope that Vyacheslav can still get through to them and they will fulfill their obligations!
Thanks everyone for the support here and on social media🤝 I’ll keep you updated.
I won’t give up, and I want to get my fair winnings!
Published: June 22, 2026 at 8:55 AM
Nobody forgets about you.
But the casino administration’s behavior is surprisingly strange
@vyacheslavlenin yes, I noticed that too( their behavior is very strange!
What I just do not understand is this: they switched to a new brand, changed the licensee, launched such advertising, and so on…
so they are growing!) and they cannot pay out over the course of a year, some +/-±14 million? I say “some” because for a casino like that, it is not much. I already said that back in the day Vavada withdrew 20 million for me with absolutely no problems.
and here you can see that the guys are growing, and at the same time they are ruining their reputation like this 🤷♂️ I do not get it!
well, let’s hope for their honesty… and Vyacheslav’s persistence and experience!
Published: June 22, 2026 at 10:27 PM
Looks like they put the old license back on the site…
@vyacheslavlenin hello. Is it bad that they brought back the old license?..
Well, in any case, I do not understand: if they are trying and making an effort to grow!.. then why screw up their own reputation like that? After all, my problem has already caused a huge outcry!
Either they should shut down and leave, or sort things out with me, or just keep scraping by on pennies from inexperienced players!..
Because until my issue is closed, more experienced and wealthy players will not go play at this place. And they are also losing out on serious deposits…
Again, the question is: “why sink yourselves like that?”
In any case, we are waiting, they have no grounds to refuse or fail to fulfill their obligations!
Hello everyone 🤝
Vyacheslav, could we at least get a rough idea of “what the casino administration replies to you and what they say?” if of course it is still relevant and possible. Yesterday marked exactly one year since they have been doing an additional review(((
Thanks in advance for the reply)
Hello. Vyacheslav, I understand how busy you are! Sorry for being pushy. But please understand my concern (
Could you respond to my messages and the questions above☝?
@kostyan1406 The casino administration is still silent
They wanted to start reviewing the other complaints. However, I told them that without reviewing yours(the reason you got blacklisted) the other complaints cannot be reviewed, and now they have gone silent
@vyacheslavlenin hello. yes, I understood you. thank you so much for not forgetting!
I’m sure that we will prove we are in the right and get what we deserve!!! the game was fair and the win was fair. everything they could ask for – they asked for! and I provided everything quickly and openly…
they are obliged to fulfill their obligations. well, me and everyone who cares are patiently waiting!))
Hello everyone 🤝
Vyacheslav, please tell me:” do you remember we sent requests and letters in English, to the license or somewhere else (there were two recipients).!”
They were supposed to reply with something! They wrote that themselves. It has already been a long time, but from them, just like from the casino administration – silence(((
But the behavior of the casino administration is really misleading!((
@kostyan1406 Send the letters again…. that happens on their side
Hi everyone)
I hope you haven’t forgotten about me?) I decided to remind you of myself. My last messages got no response!((
The venue is still silent and not making itself known at all.
Vyacheslav, are they still silent in your conversation with them?
Published: July 13, 2026 at 9:25 AM
For now, yes. As soon as I have news, I will let you know about them
The administration got in touch and said they are looking for ways to start processing your payouts .
One of the reasons they give for lifting the block and starting payouts is possible sanctions on their payment processors (which, in this case, honestly sounds like total nonsense, given the GEO the project works in). So that argument was not accepted. Alternatives were offered to the project, which they can easily use if they want to.
The question about sending it to ADR was ignored again (just so you know, that says a lot about them supposedly being afraid to violate the licensor’s rules)
Waiting for the follow-up
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@kostyan1406 maybe you could tell me what I should reply to the venue’s new management?
Vyacheslav, please write to me by email again. For some reason I can’t find your address(((
Thanks in advance!
I sent you a reply to your old email
Reply that you are ready to start discussing a settlement
@vyacheslavlenin hello. yes, I did everything on the same day when you sent me the letter.
I still haven’t received a reply from the venue management(
@kostyan1406 You will get a reply soon
The casino administration has started a dialogue with the player about the payout
But judging by what the player is forwarding to my email, the administration’s offers now look at the very least strange and inappropriate