Meilstroy Casino: 26.06.20236 sent the money to the wrong place
Status
Open
Date
6/29/26, 3:41 PM
Complaint from noweek321321 to Meilstroy Casino dated 6/29/26
noweek321321
Withdrew
26 Jun. 2026
01:40 14,000 rubles to an Alfa-Bank card
In the morning I wake up and check whether they topped it up or not, and only 4,670 came to Alfa, the rest they split across other banks that I do not have access to. Tinkoff, fine, I can still log in, but VTB is blocked for me (I did not specify ALFA for nothing when withdrawing!). I am asking to help resolve this situation, at least let them return it to the balance, I will leave it there anyway…
I can provide the chat with support and the statements showing that the top-up was only 4,670
I also tried to sort it out through support, but they answer too slowly, like they are dragging it out. If you need any screenshots of the chat with support, I can provide them
In the morning I wake up and check whether they topped it up or not, and only 4,670 came to Alfa, the rest they split across other banks that I do not have access to. Tinkoff, fine, I can still log in, but VTB is blocked for me (I did not specify ALFA for nothing when withdrawing!). I am asking to help resolve this situation, at least let them return it to the balance, I will leave it there anyway…
I can provide the chat with support and the statements showing that the top-up was only 4,670
I also tried to sort it out through support, but they answer too slowly, like they are dragging it out. If you need any screenshots of the chat with support, I can provide them
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Discussion process (6)
Casino Complaint
Complaint statistics against Meilstroy Casino
Solved problems
63 from 65
Percentage solved
96.9 %
Avg complaint life time
10.9 дн.
Avg claim amount
$3231.7
Casino Complaint
Claims against Meilstroy Casino
On the reaction of casino: 60 Hs
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Good afternoon. I recently registered on this project, and I did not even have time to withdraw anything before my accou [...]
On the reaction of casino: 57 Hs
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On the reaction of casino: 33 Hs
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In the end, t [...]
On the reaction of casino: 78 Hs
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Hello everyone, on 08.08.2026 at 02:10 in the MeilStroy casino project I requested a withdrawal of 75,000 rubles to Yand [...]
On the reaction of casino: 33 Hs
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On 05.08.2026 I made a deposit of 5.62 USDT, and as of today the deposit still has not been credited, the transaction on [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 29, 2026 at 12:41 PM |
| Last revision | August 4, 2026 at 7:08 PM |
| Views | 751 |
Casino Complaint
Complaint Author
| Parameters | Meilstroy Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
noweek321321
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Hello!
Your request is being processed, and to move forward with a resolution, you need to contact support chat for your ticket and provide additional information. If you have screenshots of the conversation, that may help speed up the process. If you have any additional questions, let us know!
What is there to wait for? I am telling you one thing, and in the end you are telling me another. What was the problem with crediting it to the details that were there at the withdrawal, or returning to the balance what went to the other banks..
So I guess there is nothing to be done about this?
Hello!
Thank you for your patience. At the moment, we are still clarifying the information on your account and are already carrying out the review.
As soon as we get the results, we will get back to you right away with an update.
Hello!
We understand that the situation with withdrawing funds is causing you concern. For further verification, it is necessary to unlock your account. This will allow us to confirm the receipt of the funds. Also, please provide proof that you do not have access to your Tinkoff Bank account. We recommend contacting support chat to provide the needed information and speed up the process. We value your patience and will do everything possible to resolve the situation.