Meilstroy Casino: a $530 deposit has not been credited since 13.07.2026
Complaint from Vorononosets to Meilstroy Casino dated 7/15/26
Hello, I decided to make a crypto deposit via BEP-20 (July 13 at 2:40), waited about 15 minutes, the deposit did not arrive, although it always goes through quickly on other projects, I wrote to support, they created a ticket, got a reply to go through verification, which I did, they said to wait, first deposit and such crap, very unpleasant policy at the casino. Please help me with this problem. deposit link
bscscan.com/tx/0x5539f864274f6421e955f0c381fc8c01df53da3bdb48bbca08e8a8398ec25ad1
Discussion process (15)
Complaint statistics against Meilstroy Casino
Claims against Meilstroy Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | July 15, 2026 at 11:07 AM |
| Last revision | August 5, 2026 at 11:16 AM |
| Views | 441 |
Complaint Author
| Parameters | Meilstroy Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Vorononosets
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello! Thank you for contacting us. We understand that the deposit delay is worrying, and we apologize for the inconvenience. Your transaction, initiated on July 13 at 2:40, is currently being processed. We will do everything possible to speed up the process and will notify you of its status. If you have any additional questions, please feel free to reach out.
Try to fix this “hole” somehow, it is not normal for a person to wait 5+ days to receive a crypto deposit that comes in 5 minutes. I honestly do not understand what the problem is with refunding it or just crediting my deposit in about an hour with support
It has already been more than a week since the top-up, and all I get in response are just “typical canned replies” about waiting, on other projects they solve this kind of problem in half an hour, this is not normal
Hello, thank you for your message. We understand that waiting for a resolution to the issue with your deposit is inconvenient, and we apologize for the delay. Your request is now being handled, and we are working to resolve it as soon as possible. We appreciate your patience and understand that such delays are unacceptable. If you have any additional questions or would like updates, please feel free to contact us.
The problem still hasn’t been solved, no replies, just the usual canned responses coming through like crazy.
This is beyond the pale. Not only have I already waited 14 days at this point, they said the timeframe was 1 to 14 days, but it is still unknown when they will actually do anything. They answer any question with canned responses, with no clear instructions. On any other project, this issue would be solved in 5 to 30 minutes, with no verification. A casino is supposed to attract players with fast replies and not create problems like this. I do not think it is reasonable to promote such a product when an extremely easy task can literally be dragged out until the deadline (14 days) and there is no telling how much longer it can go on.
Hello!
We have forwarded this issue to the relevant department.
The Security Service will contact you regarding the refund
Hello again, it has already been 3 weeks, or rather 21 days since my issue started, but nothing has been done, everything is still exactly the same, all the same canned requests to wait, that it was passed on somewhere else and so on, it is just ridiculous and upsetting to realize all at once that I have to waste the lion’s share of my time just so I can get my money back.
Got a reply from xrocketa, they said they can’t confirm that this transaction is mine. I’m at a loss, not only did they waste so many nerves + ask for the TRC-20 address I gave them, but I will probably not get these funds either. Just a dream, not a casino, I’ll recommend it to everyone
I’ll take a look at the chat history now. Please wait.
Send this for the ticket:
• Transaction hash (TXID / Transaction Hash)
• Network, for example: TRC20, BEP20, ERC20, TON
I’ll pass it to payments for review.
Take care!
Manager Lena closed the chat
Hello
Please wait a moment, a manager will join you…
Send this for the ticket:
• Transaction hash (TXID / Transaction Hash)
• Network, for example: TRC20, BEP20, ERC20, TON
I’ll pass it to payments for review.
I’m waiting for the requested information.
+530 USDT
Processing
13 Jul. 2026
02:39
Thank you for the information provided, I’m already handling your issue, please stay in our chat.
I’m handling your issue, it may take more time.
I passed the request on to the specialists, your ticket number is – (a new ticket was opened)
Review may take up to 24 hours, but usually it happens much faster.
Also, you can always check the status of your ticket in our bot@mell_status_bot
Manager Lena closed the chat
We received a reply from xrocket, they point out that there is not enough evidence that the deposit is mine, and if quoted verbatim “
Hello!
Your evidence in the form of screenshots is not enough to resolve the issue, we are also refusing to provide you further assistance because there is a huge chance that these facts were forged.
Best regards,
Denis
“, it would be interesting to hear what the next step from Mellstroy Game will be after the 21-day wait, plus the mistakes on their side “after all, they asked me for trc-20”, apparently the opinion of a player who decided to play on their project for the first time and has to wait such an enormous period means absolutely nothing, there are no adequate suggestions for solving problems, absolutely nothing, I have nothing to add, I hope everyone who reads this will take some meaning from how they treat a new player who really just registered.
I’d like to warn future players on this project that they may run into a similar problem and complete inaction from the project side. I strongly do not recommend even making a deposit.
It has already been 28 days, there has been no response, no help from Mellstroy casino, Xrocket refuses to refund the funds, I would like to know the next step