MeilStroy Casino: I have not received my $250 payout for a month
Complaint from DenLuden1 to Meilstroy Casino dated 6/29/26
ID 333996098 – my ID.
For a month now the money has been sitting there, they say they sent it, but the card is empty.
The online bank is blocked, I went and got a statement, waited almost a month, what were they even checking there, just canned replies.
And they said everything was transferred.
I sent another request, they asked for a statement – I sent it again, now they need another one, the bank is closed on the weekend.
Stupid canned replies, they are stringing along a million-dollar player.
Under no circumstances should you play there.
Discussion process (42)
Complaint statistics against Meilstroy Casino
Claims against Meilstroy Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 29, 2026 at 11:00 AM |
| Last revision | September 2, 2026 at 6:38 PM |
| Views | 638 |
Complaint Author
| Parameters | Meilstroy Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
DenLuden1
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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The complaint has been sent to the casino
Hello!
We are working on your request, and to continue, we need the date and time of the withdrawal. Please provide this information so the relevant department can quickly look into your situation. If you have any additional questions, feel free to reach out.
Everything was provided
Card
-15 000 ₽
8 Jun. 2026
Credited
01:46
I can attach your canned replies there so that everyone can see how you have been handling this issue for almost a month and still cannot resolve it )
Hello! Thank you for contacting us. We understand that the delay in withdrawing funds is causing you inconvenience. Your bank statement is required for further processing of your request. Please send it in the chat as soon as you have it. We are making every effort to resolve your issue, and we hope the situation will be sorted out soon. If you have any additional questions, please feel free to reach out.
I already sent it to you )
Why send it a 3rd time ?
How many times can you ask for the same thing, should I send it 5-7 more times?
Can I send it here instead? You can’t sort it out for over a month with 15,000, are you sure everything is okay on your end?
We’ll be going into the 3rd month like this soon, everyone’s already laughing at you )
Hello!
The specialists need more time to resolve your request.
Your request is under increased scrutiny.
And what is 1win doing here?)
what have they been checking for already in the 3rd month?)
so when will there be a decision?
Another week has passed and silence)
apparently that’s normal for this organization)
Hello!
I understand your frustration. Unfortunately, in this situation we recommend contacting support chat and creating a new withdrawal request. This will help speed up the process and get the necessary information. If you need any additional help, let us know!
Are you drunk or what? I am not going to write to anyone or do anything else, I have a question for you.
You have had no solution from you for months already)
The balance is still zero – nothing has been returned there either
or to the card) handle it within this complaint.
The m*****d crew replied with some nonsense just to drag things out, a question for the team?
How am I supposed to show you my blocked online bank if I can’t even log in there)
Wishing you a speedy recovery)
Wait for the next stalling reply)![]()
How’s it going, experts? An unsolvable task?)
Or do you need something else?)
Hello!
For further review of your situation, please provide the following documents:
A PDF statement from 08.06 to 06.08.
Screenshots of the bank support reply showing that the complaint was filed specifically about this withdrawal.
These materials will help us resolve your question faster. You can send them in the chat. Thank you for your cooperation!
I provided you with a statement from the bank branch.
Online banking is blocked, I have been telling you that for all 3 months.
The statement from the bank branch was provided. You are withholding the money and wasting time.
The player’s situation has already been dragging on for more than 1 month, and it is time to resolve it
Hello! Thank you for contacting us. To help you in this situation, please provide a bank statement in PDF format for the period from 08.06 to 06.08. We will also need screenshots of the conversation with the person who asked to have the withdrawal reversed, including their email or nickname (depending on the platform where you communicated), as well as screenshots of the bank support reply confirming that a complaint was filed about this withdrawal. This will help us understand your issue faster and find a solution. Thank you for your understanding!
Published: August 11, 2026 at 10:18 AM
Reread what the player is writing about the statement…
I honestly do not understand what he is talking about at all.
They are probably just stalling, soon the 4th month will be coming up.
Hello!
We understand that a repeated request for documents after a long wait raises questions. To review your case, we will need a new up-to-date bank statement – from the date of the withdrawal to the current date. We also previously requested confirmation that you contacted the bank regarding this withdrawal and information about the reasons for the block, if it is related to this transaction. At the moment, we have not received such data, so the specialists do not have enough information to fully check the situation.
As soon as the necessary data is provided, we will be able to continue reviewing your case.
You understand that I gave you everything, take your processing and ask them, check the incoming payment.
On my side everything is in order, I have already given you more than enough. Come over, I will get my phone out and show you everything, we can even go to the bank together.
What a place…
The project dragged out the decision on the player to impossible lengths. Even though the player had already provided everything several times over
Hello! We understand your dissatisfaction and the situation you have found yourself in. However, for further review of your request, we need to receive a bank statement confirming your transaction. Without this information, unfortunately, we cannot continue processing your request. We appreciate your understanding and are ready to help as soon as we have the necessary information. If you have any additional questions or need help, please let us know.
Published: August 24, 2026 at 9:59 AM
The player has already provided it to you, and more than once
So I didn’t have any transaction, you didn’t pay me out and didn’t process the transaction, I don’t understand, are they just dragging it out there or messing around?
Today I went to the bank again, got new printouts, and sent them everything in full in their chat.
They started talking again about some WB bank – I showed them everything and said it was Sberbank there – looks like after 3 months I finally managed to get that through to them.
Now I’m waiting another month, they’ll be checking everything.
Bottom line – zero trust in this outfit, they spun me around for 3 months for nothing, and it was pointless.
Hello!
Sorry for the long wait. We’d like to help speed this up. To create a request, please send us the statement in whatever format is convenient for you in a private message here on the platform.
Once we receive the information, we will send your request for processing right away.
Are you out of your mind? Above you say to send it there, now here – do you even have a shred of common sense?
Admin, apparently this outfit needs to be added to the blacklist – it is just complete trash.
Hey, company, what’s up with the payout?
How much longer do we have to wait ? A year, two, three ?
I don’t get what they’re even going on about )
They’re definitely not bots over there?
Hello!
According to the data available to us, a new review of your request has not yet been started. So that we can pass your inquiry on for processing, please send the statement you received earlier to us in private messages here on the forum. This way we can forward the information directly to the responsible department and speed up the further review. If possible, the requested statement can also be sent through the site administration.
We would be grateful if you could provide the data.
What is this???????![]()
Are you even sane over there?
or do you have nothing better to do?
then what the hell is this?
Published: August 31, 2026 at 10:11 AM
Ugh…. Send the doc to my email…
I’ll hand it over to the administration
[email protected]
I sent everything to your email.
Please check, everything should have come through
Published: August 31, 2026 at 5:38 PM
Yes. There is
Hello!
Thank you for providing the information. We have passed all the data we received to the responsible specialists, who are now carefully reviewing the details of the situation.
Once the review is complete, we will get back to you with feedback.
Hello!
We are glad to inform you that after a recheck, the withdrawal was canceled, and the funds were returned to your gaming balance. They are now available for use.
We are sorry that the situation caused inconvenience. We will take this case into account in our further work to make the processing of such transactions more stable. Thank you for your cooperation and the information you provided during the review.
Complaint resolved