MostBet Casino: Issue with winning in the "Mummyland Treasures" slot
Complaint from R0metssss to MostBet Casino dated 2/24/25
Hello, I ran into a problem with an incorrectly calculated win at the Mostbet sportsbook. I was playing Belatra’s Mummyland Treasures with a stake of 100 rubles. I got a bonus for 10 bonus games, and on the 9th bonus game all the stones on the board break, which automatically, according to the rules, adds 3 more bonus games and activates hot mode, in which the win cap increases to x25,000. So I get 3 more bonus games and the total becomes 13, but on the 10th bonus game, which is already being played in hot mode (all the stones are broken), the message “You have reached the maximum win” x5000 pops up and the bonus game stops, although according to the rules the win cap in hot mode increases to x25,000. Accordingly, during my game, 3 bonus games were not played out, who knows how much more they would have “dropped” in $, probably a lot, and as a result my win was calculated incorrectly and the Mostbet sportsbook at the very least did not credit around 235,000 rubles to my gaming account (everything is visible in the attached screenshots). Also, of course, there is a video replay of the game!
At the start of the game, my account balance was 13,940 rubles, for the 9 bonus games played the win was 86,705 rubles, and on the 10th bonus game there was a match for 21,660 rubles with a 30x multiplier, which is 21,660 * 30 = 649,800 rubles. In total, after the 10th bonus game, my gaming account should have had 750,445 rubles, and that is without taking into account the 3 more bonus games that were not played. In reality, my balance after the game was 515,180 rubles. I ask the Mostbet sportsbook to credit the missing 235,265 rubles, as well as compensate for the 3 unplayed bonus games.
Discussion process (35)
Complaint statistics against MostBet Casino
Claims against MostBet Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | February 24, 2025 at 11:48 AM |
| Last revision | March 31, 2025 at 7:25 AM |
| Views | 1916 |
Complaint Author
| Parameters | MostBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
R0metssss
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
4LUCK is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created with integrity, based on the best knowledge and judgment of our independent expert team. However, they are for informational purposes only and should not be considered legal advice or relied upon. You should always ensure you meet all regulatory requirements before playing at any chosen casino.
Copyright © 2026 4LUCK. All rights reserved.
The complaint has been sent to the casino
Published: March 12, 2025
Vyacheslav, good afternoon. There’s no response from Mostbet representatives. It gives the impression that they have no intention of taking part in this dialogue at all, complete ignoring of the problem…
Published: March 5, 2025
Vyacheslav , good afternoon. Please do not close the complaint. The casino gave no feedback
Published: March 5, 2025
The complaint won’t be closed and it’s being worked on
Published: March 6, 2025
Please change the complaint status: “casino response time” as I have responded to the casino representative and provided all evidence that I’m right. From the casino side, Mostbet did not provide any response regarding the resolution of the problem.
Published: February 25, 2025
Vyacheslav, good day. Could you please change the complaint status to waiting for a response from the casino. Bookmaker Mostbet has not given an answer to the complaint
Hello, dear R0metssss!
We’re sorry that you had a negative experience. We always strive to improve our users’ experience and to look into any situation. Your request is already being handled by our specialists; the review will take some time, and we’ll get back to you as soon as there is news.
Have a good day!
Sincerely, Mostbet.
Published: February 25, 2025
Hello, it’s a real shame that when you contact Mostbet support you don’t get any specifics, they don’t even try to solve the problem. The only hope is this forum!!!
I’m waiting for your response regarding the complaint! Have a good day
Hello, Mosbet representative. Awaiting your response !
Hello, dear R0metssss!
Thank you for waiting. We forwarded your request to the responsible department and received the following response: “No gaming sessions with a win of 649800 RUB were found at the time indicated by the user.
A bet was found:
– 26.12.2024 at 10:47:00 (UTC +3) in the amount of 100 RUB, for which a win of 500000 RUB was credited on 26.12.2024 at 10:52:00 (UTC+3).
The bets were processed correctly and without errors.”
In this slot the maximum win is 5000x.
You won 5000x, after which the game stopped and the remaining free spins were forfeited. This information is visible in your screenshot: “you received the maximum win”.
We were glad to help you sort out the situation.
Have a good day!
Your Mostbet.
Published: March 6, 2025
Good day, representative of Mostbet. According to the rules of this slot, the maximum win is 25000x, provided that all the stones on the game field are broken. Which is what happened in my game session. During the bonus, all the stones on the game field were broken, which automatically adds +3 bonus games and triggers hot mode, and at the same time the maximum win amount increases to 25000x.
Published: March 6, 2025
I’ve left you comments
Good day, Mostbet representative. According to the rules of this slot the maximum win is 25000x, provided that all stones on the game field are broken. Which is what happened in my gaming session. During the bonus all stones on the game field were broken, which automatically adds +3 bonus games and turns on hot mode, and at the same time the maximum win amount increases to 25000x.
I’ve been waiting for over three weeks for a response to my complaint from a Mostbet representative. Will there be any reaction???
Published: March 14, 2025
The provider’s response is being reviewed, a reply will be posted soon
Published: March 16, 2025
Got it, thanks. Waiting for a response
Hello, are there any updates regarding the complaint?
So the answer is:
About the “Automatic activation” of the hot mode – the game rules say nothing.
This mode can be bought, but the client didn’t buy it
*the disappearance of all the stones does not switch the game into hot mode
Published: March 21, 2025
Waiting for a response from a Mostbet representative
1. I’m surprised by the complete ignore from Mostbet representatives. That already says a lot
2. If you go by the logic of your answer that the word “automatically” is not in the game rules, you can also see that the game rules contain the words: “the standard button allows you to buy standard bonus games with a max win of 5000x. But I did not press that button and I did not buy the bonus initially, it dropped during the game. And then it turns out that the maximum win of 5000x can only be achieved when buying the standard bonus. In all other cases the maximum win is 25,000,000 – ACCORDING TO THE GAME RULES
3. The breaking of all the stones on the playing field itself implies
(activation of the hot mode)
If you pay attention to other Belatra games – the hot mode can either be bought or won with certain matches on the playing field. Like the bonus game – it can either be bought or it can drop during play
4. There are many videos, streams, etc. on the Internet where you can see people winning much larger sums and they are not kicked out of the game in the middle of the bonus! Even in Belatra’s official group on Telegram there is a video where a bonus game runs, then all the stones are broken and the game continues in hot mode.
5. I ask you to review my complaint in more detail and give a reasoned response.
I also want to add to my answer:
6. Nowhere in the game rules does it say that when you break all the stones on the game field, the maximum win is 5000x
Hello! It looks like there won’t be any response? At least propose some kind of compromise
Published: March 31, 2025
Your question is being processed and there will be feedback. The pros always respond quite slowly
Published: April 29, 2025
Good afternoon, could you please tell me if there will be any response?
Hello! I’ve been waiting 1.5 months for a response regarding my complaint …
Hello, it’s been 2 months since I filed the complaint, and I still haven’t received any feedback! What’s the reason for being ignored by the representatives?
Good day, it’s been over 3 months with no feedback on my complaint. On March 31, 2025 the site administration wrote that my request is being processed and there would be an answer. It’s now June and no answer has been received.
Published: June 2, 2025
As I told you earlier, game providers have their own rules for responses
Published: July 28, 2025
Good afternoon. Another notification has been sent
So far, it’s quiet
It’s surprising that there’s been no reply from anyone for more than half a year
8 months since the complaint, not a word from provider Belatra. Well, we’ll wait and hope that someday they’ll respond.
Representatives of the casino @mostbetsupport didn’t bother to look into the issue at all, which is hardly surprising – that’s their level.
The only plus in this whole story is that the complaint is open. At least other users will clearly see that Mostbet is not interested in resolving players’ problems at all.
@vyacheslavlenin Hello, is it possible to ever get any feedback from the provider Belatra? The complaint is over a year old, and there has been no movement at all.
Published: April 8, 2026 at 9:18 AM
Good day. Yes. Naydzhen is their manager. He will reply soon
@vyacheslavlenin Okay, I’m waiting for the reply