Norm Casino: My account has not been verified since 01.08.2026
Complaint from seopush to Norm Casino dated 8/3/26
01.08.2026 at 15:30 I submitted a withdrawal request, first one for 250, then a couple more. I wrote to support asking what needed to be done to get it paid out: I asked a couple of times whether I should provide the documents right away so I wouldn’t have to come back later and drag out the process. They told me it wasn’t necessary and that if they needed them, they’d let me know. I already understood that after a while they’d ask for documents, and I couldn’t figure out why they were doing it like that – I was writing, “let me send the documents.” They told me it wasn’t needed and to wait…
01.08.2026 at 22:53 Moscow time they asked for account verification – I uploaded the documents within an hour. I asked about the deadlines – they said, “wait.)”
For some reason, I’m sure I’ll run into the same week-long problem (they’ll reject it a couple of times, say the photo quality wasn’t good enough, etc.), judging by the reviews and the fresh requests posted here.
Discussion process (9)
Complaint statistics against Norm Casino
Claims against Norm Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | August 3, 2026 at 12:10 PM |
| Last revision | August 10, 2026 at 8:54 AM |
| Views | 14939 |
Complaint Author
| Parameters | Norm Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
seopush
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Your requests are currently under review by the relevant department. We will do everything possible to process the requests as soon as possible.
It’s been 26/28 hours since I sent the documents once again, but there’s no response. In the chat they say: wait. I’m seeing this kind of treatment for the first time.
Just so you know, support has no clue how long verification takes or when to expect a reply. They say it can take up to 30 days, citing the rule (as far as withdrawals go). So, as always, they tell everyone: “be patient” grab some popcorn and chips and watch how they scam you))
Help me figure this out, I sent it from Bybit to Bybit. Now I need to contact the person who made the transfer so that he can also send a screenshot of his wallet address, then ask him who sent it to him, and so on.. What a total load of crap. My screenshots from the account do not help
Published: August 5, 2026 at 6:26 PM
I’m figuring it out
As we can see, at the moment the account verification has been completed, and the uploaded documents have been checked and accepted. However, the user used funds from the gaming balance to place bets. There are no funds available for withdrawal on the gaming balance.
Well, of course. You can spend a whole year checking verification while waiting for the player to drain the balance. You have no self-limiting mechanisms during your checks and your blatant delays. Since the launch of your project, doing verifications for weeks on end is super cool and right, especially considering that the project wants to carve out a slice of the market for itself)
Complaint closed
However, the project’s rating was also lowered for regular delays