Other complaints about online casinos

Complaints of online casino players about a wide range of casino problems

Problems of players in online casinos may not be limited to financial issues, accounts or bonuses. Although some of the others are not as frequent, there are still quite a few topics in the community among dissatisfied customers raised regarding the ethics of casino representatives – support, representatives – the administration in general.

This cannot be directly formed as a complaint or dissatisfaction of a client. But various moments listed as examples below can completely kill a player’s desire to visit a particular casino.

Self-exclusion. Problem gambling control

A request for self-exclusion from an online casino, for a certain period or permanently, is perhaps the most serious action a player can take. In principle, self-exclusion from a casino means closing your account and stopping receiving promotional emails and other news. The most common reason for such exclusion is the player’s realization of a certain degree of gambling addiction. The operator must assist, and has no right to use delay tactics or try to talk the customer out of it, but must immediately carry out the user’s will. Keep in mind that most online casinos will ask you to send an email to confirm your self-exclusion request. Since you will not be able to undo your decision after a confirmed request, we recommend you think twice before acting.

Technical support

When technical support (in chat, by mail) is openly rude to you, acts like a jerk, behaves extremely provocatively – that will repel any user of any service. Online casinos are no exception in this regard.

We regularly receive many complaints from players with feedback about very cheeky, arrogant and unprofessional behavior of employees of one or another online casino. And from different departments. Users complain not only about obscene language, but also about outright humiliation or ignoring any requests. In such a situation you ask yourself, if not us (the clients) are given 100% of their time, then what does management expect…? A very telling and eloquent example is the situation with the casino Wild Tornado, because of which it got blacklisted on 4LUCK.

Spam to email, mobile phone and home address

There is no point in even talking about this item. All players are familiar with constant annoying mailings that they did not subscribe to and did not agree to anywhere. Yet you receive a steady daily intrusive stream of offers to make “just one more deposit”…

All this is a consequence of the greedy desire to make money on everything that comes to the hands of casino owners or unscrupulous affiliate program managers. These are situations when player databases are sold by some casinos to the public. And a player who registered just once in a single casino will steadily receive an ever-growing amount of unwanted correspondence.

There are many gaming situations, it’s difficult to model them all, and it’s impossible to predict the essence of possible problems. So our only advice to you: choose trusted and reliable casinos to prevent potential risks.