R7 Casino: no payouts since 13.07.2026

Good day.

Since 13.07, I have made a lot of withdrawal requests and, as usual, almost all of them were rejected due to additional verification, but whatever. Everything required was sent, and in the end, over 13 days I have had only one withdrawal request for 35,000 rubles completed. At the moment, one request in the “pending” status has been hanging there for the fourth day already, and three requests have been in the “new” status for more than a day.

Besides that, since the managers did not answer me fully on this question, I would like to clarify it here, because I was told, I quote – “there is a rule on the platform that withdrawals are available only to the same method used for the deposit”, but after rereading the casino rules, terms, and policy, I did not find a single mention of this anywhere, so I would like you to assess such rules, which the player only finds out about at the very end, and only if they ask about it themselves.

@vyacheslavlenin​

I cannot be 100% sure, but the rules and policy, which I reread 3 times, do not say that withdrawals are allowed only to the same payment system that was used for the deposit.. withdrawals to verified crypto wallets are unavailable to me for this reason, and at the same time, all withdrawal requests via SBP and card methods are either rejected, or the request status is first dragged out over time, roughly, the request hangs for a couple of days marked “new”, then, after I contact them, it is either rejected, or moved to the “pending” status and then rejected too, and all this with the condition that they tell me my issue has been escalated to priority, while at the same time, when talking to other players on the platform, nobody has any problems with withdrawals.

In general, for all the time I played on the platform, I had no problems, but as soon as I won more than usual, the problems started, extra checks, increased load on the payment systems, restrictions on withdrawal methods that are not mentioned anywhere, and of course increased activity from the casino with offers to come and play very hot slots, especially during conversations with managers I contact for help

As of today, 4 out of 5 withdrawal requests have been canceled for “technical” reasons. Earlier today, the manager told me that my requests were under additional review, and when I asked whether my requests had been canceled because they did not pass the check, I never got an answer

Out of all requests totaling 144,600 rubles, one for 41,000 rubles is left, and from it exactly 14,000 rubles came through. In fact, they just gave me a tiny limit by canceling my requests for one reason or another.

Coming back to my previous question, I did manage to get an answer from the casino about withdrawing funds through alternative options

The site, referring to its strict rule that “withdrawal goes to the same method the deposit was made with”, sent me to the AML Policy section, points 6.4 and 11, which do not directly state such a ban, but they say:

Minimum threshold values are set that will require ongoing monitoring and a request for additional documents

And one of the points is: A request to withdraw funds through an alternative payment system, different from the account top-up method.

But in the end they say that these are only examples of possible scenarios, and each case should be considered individually

As for me, there was no individual approach whatsoever, even though I had already made a deposit through crypto wallets and gone through verification

And instead of a proper method, now the withdrawal requests that somehow go through are landing on a card from one sender for exactly 14,000 rubles, which will obviously lead to the account being blocked.

Hello again.

The third week is underway, the casino has rejected 36 withdrawal requests, and only a few requests totaling about 80 thousand went through, and even then not in full.

And if the first requests were rejected because of verification, which I completed, then the later requests were processed in a completely ridiculous way, for a couple of days the request sits with the status “new”, then for a couple of days “pending”, and after that it gets rejected.

Not a single one of the 36 requests was processed according to the rules, support has not given a single clear answer, there is no point contacting support, it is a waste of time and nerves.

Vyacheslav, I really hope for your help, thanks for your time.

21 days have passed.

Nothing has changed since my last message here

The last 4 requests, which had been sitting for a week with the status “new”, were rejected for technical reasons, one request was left and moved to the “pending” status, and after a day and a half, it was rejected

At first the problem was a technical issue, then a new rule came up that if you verify a new card, the first withdrawal has to go to it, and after that to any others, and even though the request was for that new card, which had passed verification, they still canceled it

Right now, as I was told, I created a new request for that very card, and the request has already been sitting in the “new” status for a day and a half

My opinion about this casino is that you can play there, you can win there, and you can even cash out, but only not big amounts. If you are counting on big wins, then this is not the place for it, or else be ready to wreck your nerves, get to know all the operators, and most importantly, do not do what the casino is trying to get you to do – do not lose your winnings while their team is trying very hard to help you and is solving your problem in accelerated mode

In short, if you have self control issues – I strongly do not recommend it, you will lose everything, and the casino will write back that you lost everything yourself while they were trying to help you.

As for my problem, I am still waiting.

Well, first of all, I canceled two requests with the method – transfer to card, and why I canceled them, I will explain below

The last request (SBP transfer) – you canceled it, stating that this method is unavailable to me. Question: why is this method suddenly unavailable to me?

Secondly, as for the payments that I canceled… after you successfully spent a full three days processing my withdrawal request, all my cards were blocked by the bank, and the bank directly pointed out which transfer caused it. It would seem like a normal situation when you receive money from a casino… but with one catch, I was added to the Central Bank database under Article 9, Clause 11.6, 161-FZ, which means that the money transferred to me was either sent by people who turned out to be under pressure from scammers, or the sender deliberately filed a complaint with their bank in order to get all my bank accounts blocked, because that is actually convenient, as the casino claims. I can only withdraw by card, and all the withdrawals that somehow reached me came in very suspicious amounts, and now that all the cards are blocked, withdrawals are completely unavailable to me, absolutely none at all. The bank asked me for receipts from the sender, I wrote to r7 support, they said the request had been created and I needed to wait up to 24 hours, the third day is already underway, and there has been nothing except bonus spam and calls offering me to play

In my previous message here, I already asked about withdrawing to a crypto wallet, especially one from which I had already made deposits and completed verification. Your rules do not forbid withdrawals to crypto wallets if the deposit was made from a card, the rules state that this is only one of the triggers for a check. The thing is that because of R7’s actions, my financial situation is in the gutter, all my funds are blocked, and this will continue indefinitely until I provide the bank with receipts and explanations (I have already provided the explanations, and the casino is not mentioned there in any way), and the only balance I have right now is my winnings, which they are not letting me receive.

Vyacheslav, I ask for your attention and assessment of the situation

37th day… R7 is ignoring its own response deadlines, any issue takes 4-5 days on average to get resolved, and every one of my requests starts with retelling the entire timeline from scratch

The issue with the bank blocks is not resolved either. There was a chance to get off with minimal damage and send the receipts within 24 hours, as the bank asked, but r7 dragged the request for the receipts out for three days. During that time, other banks also started asking questions, again about previous transfers from r7.

All the banks are blocked directly because of the casino’s fault (there is evidence of this), there are letters from the Bank of Russia with the identifiers of all payments, requests to return the funds, and this is a separate issue too. If the casino transfers funds to me using money mules and people who transfer their own funds under pressure from scammers, which already violates all security policy and anti-money-laundering rules, and the Bank of Russia demands that I return the funds to the victim, is the R7 casino ready to take responsibility and return these funds to me? The platform has all providers clean and everything is by the rules, right? So there should be no problem with the refund, should there?

And the final question, if because of the casino I am now cut off from all my money and withdrawals to cards are not available to me, how am I supposed to get my winnings?

Dear representatives of R7, since you have checked the information, please answer me, if I have a balance available for withdrawal, by what method can I receive it? At your initiative my banks are blocked for incoming and outgoing transfers, I repeat, how can I get my winnings?

The same picture would be if all players came to you to play in demo mode

They seem to be playing, and everyone has a big balance, only you do not feel it

so it is the same with my balance, it seems to be there, but I cannot get it because of your dishonest policy.

You, referring to your rules, have not given a single argument, not a single point or explanation

1. I, referring to the points your managers directed me to, am asking you where it says that I cannot receive my winnings to crypto wallets that I previously used to deposit from and withdraw to

My story is gaining momentum not only here, but on other forums too, and your inaction is only pushing me to go higher up, and of course that will be a small loss for you, but I will keep trying, just as you keep trying not to pay out my winnings, and I have more than enough arguments:

1)You are violating your own review time for requests, which is stated in the rules)

2)You usually send card withdrawals in the same suspicious amounts that look suspicious to banks

3)Most withdrawal requests are processed for just under a week and can ultimately be rejected

4)You use people for transfers who are linked to fraud and crimes OR you deliberately use complaint-prone functions in order to keep your clients from getting their winnings

5)Judging by the complaints on this forum from other people, even your crypto is dirty.

If I were reading this text from someone else, I wouldn’t even register with you, not to mention deposits

The only thing I got from your project was my finances being blocked and a whole truckload of wasted nerves

Why are you washing your hands of responsibility?

What do the banks have to do with this? The banks follow the rules and notify the central bank if a person files a complaint saying they transferred money without their consent, which is also stated in the central bank’s official document, with the relevant clauses listed.

That is, neither I nor the bank started this process, it was started from your side.

If you say this is not your fault, but the provider’s fault, then that directly shows that you are violating your own policy on anti-money laundering and working closely with people who are engaged in fraud. The second and final option is that the complaint was deliberately filed from your side. And if you study Federal Law 161 in detail, it becomes clear that there are simply no other reasons for freezes.

That is why I am saying that even if this process ends quickly and successfully, which I doubt, it still will not solve my question.

Because of R7 I lost access to all my accounts, all my money is sitting there dead weight, and to get the funds back to your affected customer, I even went into debt, and I do not know how long all this will last, since your senders, (given that the money is not leaving my card) are reluctant to take the money back.

So I am repeating my question again, one that nobody has answered me.

HOW DO I GET MY WINNINGS? because right now that is the only real balance, unlike the banks…

Well, what can I say, guys, it turns out that if you take away a person’s familiar financial system, life feels like hell. Accounts frozen, the cash withdrawal limit at the bank with a passport is lower than a salary, banks do nothing, the central bank sends everything back to the banks, and the banks do not get consent for a refund from the “victims”… a cyclical situation. R7 says they have nothing to do with it, and as support told me, they cannot give absolutely any guarantee that the situation will not happen again, so even if I am removed from the Central Bank list, the banks will keep a close eye on me, and any unusual transfer to me and the bank will initiate Federal Law 115.

As I understand it, casino rules work only in the casino’s interests. My situation suggests two options that explain this point, either the casino works closely with providers who violate the casino rules, namely anti-money laundering, fraud, terrorism financing, well, in general everything that is very strictly forbidden in the casino rules, apparently only in relation to players, or this is the platform’s last resort in order not to pay out large sums, which the casino of course denies, although what are the chances that my withdrawal request will be split into three payments and two of them will come with a complaint about “transfer without personal consent”? I think the chances are tiny, especially after the casino tried with all its might to prevent me from receiving the funds and spammed emails every day with all kinds of bonuses and promo codes, almost daily calls with offers to play hot slots, and exactly when I had done everything that could possibly be done and there were finally no obstacles left, I of course ended up on the Central Bank blacklist and now there is physically no way to get my winnings. On top of all this, not a single manager, not a single representative, nobody answered my question why withdrawals to crypto wallets are unavailable if the deposit was made from a card, the clauses in the rules they pointed me to do not say anything about a ban, so where did these rules come from?

To sum up, R7 still got what they wanted, I blew the entire balance and did it with a light heart, because with this casino I got nothing but problems that are not worth that much, and of course there is the hope that the “victim” will still agree to return their funds.

Vyacheslav, please do not close the complaint, if only because the casino has to return the funds that have to be debited from me.