Slott Casino: they have not verified my account since 27.08.2026
Complaint from betcat22 to Slott Casino dated 8/31/26
I was cashing out fine with them at first, then they realized I was in profit and cut me down to zero right away. I decided to withdraw my money from them, they sent me into heavy verification and so on. Same as always, I sent them everything, then got a reply saying that within two hours I would get feedback. I never got any feedback, and support keeps saying they have no information on when they will answer me)) really funny, admin help and blacklist them, this is a scam, if you help me I will be really happy, thanks
I have not been getting an answer for 3 days already, just silence
Discussion process (5)
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Claims against Slott Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | August 31, 2026 at 12:02 PM |
| Last revision | September 2, 2026 at 5:46 PM |
| Views | 113 |
Complaint Author
| Parameters | Slott Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
betcat22
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello, dear player!
We would like to clarify the situation regarding your request. The withdrawal request was indeed sent for additional review by the security department. Such checks may be carried out as part of the service’s standard procedures and are provided for by the project rules, in particular clause 4.11, according to which payout requests may be delayed for the duration of the check, and additional documents may be requested from the user.
We would like to clarify one point regarding the review timeframe. The letter sent to you stated that the results of the review would be provided within the next few hours. This wording is not a guaranteed response time and does not mean that feedback must necessarily be provided within two hours.
At the same time, you were given information about the progress of the review. After receiving the documents, you were sent a notification saying that they had been accepted and forwarded for review. It was also stated separately that on average the review takes about three days, although in some cases it may last up to 30 business days. The review result is sent to the email address specified in the account.
We understand your dissatisfaction with the wait and apologize for the inconvenience caused. The final result of the review will be sent to your email after it is completed.
Regards, the Slott project team
read this again, again, again and then again and think about what you wrote
“you were told that the review response would be given within a couple of hours, but that is not guaranteed”
oh my God, mother of God, what did I just read
First and last warning. In the complaint, you conduct the conversation properly, without profanity, insults, and only about the issue.
Hello, dear player!
We can see that it was specifically the wording about the timeframe that caused your dissatisfaction, so we would like to draw your attention to its content once again.
In the email, you were told: “Within the next few hours you will receive an email with the results of the review”, and at the same time you were not informed that the reply would be provided within two hours or within any other specific timeframe. The wording “a few hours” does not set an exact time interval and is not the same as “within two hours”.
In fact, the email with the expected review timeframe was sent to you later that same day. In addition, the review information was duplicated by the support team.
We would like to note that the claim that “they have not been replying to you for 3 days” or that your inquiry was ignored does not match the actual situation: the review is being carried out, the documents were received and forwarded to the security department, and the information about the timeframe for receiving the review results was sent to your email.
We hope this clarification will help you assess the situation correctly.
Best regards, the Slott project team