Turbo Casino: payment of 447,000 RUB delayed since 19.05.2026
Status
Resolved
Date
6/1/26, 1:45 PM
Complaint from slavas to Turbo Casino dated 6/1/26
slavas
I won 447K rubles at the casino, put in a withdrawal request, and they canceled all the requests. They asked for verification documents, I uploaded everything, and after that they replied that my account is under review. They said the review can take a maximum of 14 days according to the rules. Today exactly 14 days have passed. They say the review is still ongoing, and they are not paying out the winnings.
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Discussion process (17)
Casino Complaint
Complaint statistics against Turbo Casino
Solved problems
4 from 12
Percentage solved
33.3 %
Avg complaint life time
7.2 дн.
Avg claim amount
$1225.2
Casino Complaint
Claims against Turbo Casino
Resolved
Turbo Casino
I won 447K rubles at the casino, put in a withdrawal request, and they canceled all the requests. They asked for verific [...]
Rejected
Turbo Casino
On September 3 there was a successful deposit of 55,400 rubles. They credited it and then immediately, after 2 minutes, [...]
Rejected
Turbo Casino
I had an account a long time ago.
recently I registered again with my phone number via TG, wanted to restore the old acc [...]
Rejected
Turbo Casino
On 17.07.2025 at 7 in the morning, they canceled my payout and deducted the entire balance. They said the reason was sus [...]
Resolved
Turbo Casino
They haven't been able to unblock my account for 10 days because of "gaming addiction". They asked me to send an email w [...]
Unresolved
Turbo Casino
They won't block my account on request, I said I have an addiction, asked for it to be permanent. Constant excuses, cond [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 1, 2026 at 10:45 AM |
| Last revision | June 18, 2026 at 9:52 PM |
| Views | 368 |
Casino Complaint
Complaint Author
| Parameters | Turbo Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
slavas
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Hello, we need to provide additional information on this matter. Your personal manager has already contacted you in the chat.
They asked for the exact same documents again as last time. This is ridiculous. I sent everything and it’s silent again.
Thank you, we have received additional information. The anti-fraud department is handling this issue, please wait.
The casino is basically not going to pay anything. They are just screwing around. I asked the VIP manager whether the verification passed or not. She asked for the exact same documents again.
The documents have been accepted, once the review is complete, we will let you know. Please wait.
When will the verification be done? It’s already been a month since I uploaded all the documents.
Additional information was required, the review is still ongoing at the moment.
The profile has passed win verification and full verification. Withdrawal is available.
Nothing has been withdrawn yet. Once they withdraw it, only then should the complaint be closed.
Because I haven’t made any deposits in a long time, the withdrawal limit dropped to 10,000 rubles per day. Now I’ll have to deposit again to raise the limit.
So, since the casino was the one that initiated the verification, the player’s limit for this payout should be restored to the level it was at before the verification started.
The verification was indeed initiated by the casino, however it does not lock in the account conditions at the moment it starts.
During the verification, the player’s withdrawal limits changed according to the site’s current rules because there was no deposit activity. These changes happened automatically and are not related to the verification itself.
After the verification is completed, the current limits in effect at that moment are applied to the account, so the payout can only be made within those limits. There is no option to manually restore the previous limit in this case.
@TurboCasino That’s not how it works. The review was initiated by the project. The player did not voluntarily refuse to receive payouts and continue playing. It was restricted because of the casino’s decision. Accordingly, a return to full payouts must be restored before the start of this review. Such actions violate the operating rules of your current license
I made several deposits, and while I was wagering x3 of the deposit, I even won a little. They withdrew 300,000 rubles. The rest does not go through because of the limits. The limit right now is 300k per day. I hope they will withdraw the rest tomorrow without any problems.
Everything was withdrawn. The only thing is, each withdrawal came in 10 percent less. The last withdrawal was 263,000 rubles, 237,000 came through.
Complaint resolved