Does verification annoy you? Share your worst verification experience

Similar requirements are in place now at mega-legal casinos and bookmakers, the requirement looks absurd. A regular samsab or kusaid no longer cuts it) I think this is just mocking people, especially when the security guy pretends to be blind, supposedly he cannot see anything in the document photo. That’s something else, just a total headache for the payout, the main thing is that they don’t ask anything before the deposit.

Standard verification is a passport, a selfie with the document, and sometimes proof of address. But when they start demanding a photo outside your house with the registration page open, geolocation, or even third-party documents, that already looks very strange.

The story with the neighbor and his registration is especially absurd. First, it is another person’s data. Second, what does a neighbor have to do with verifying a player’s identity? These kinds of demands look more like an attempt to make the process as complicated as possible than a standard KYC check.

I have always had questions about cases where a casino, after a deposit and some play, suddenly remembered extra checks only when the player tried to withdraw a big win. If verification is needed, it makes more sense to do it in advance, not when the player already wants to get their money.

Overall, I am calm about identity checks if the requests are reasonable and match security requirements. But when they start demanding unusual photos, dozens of selfies from different angles, or documents that have nothing to do with the account, that is already a serious reason to think about how reliable the site is.

Yeah, total nonsense, not verification… Personally, it does not annoy me so much as it makes me uneasy when projects ask for verification, because I do not like flashing my documents all over the place. User databases from these projects get leaked very often. And the casino can also use them somehow. And what the casino will do with them, only the project knows. But that never happened))

There was nothing this absurd, like having to take photos with the house, the address, a newspaper, a neighbor, etc.

But the tedious and long verifications still happened. The ones I remember most were the verifications in Buye and Banda. In Buye, they asked me to take a photo with the account in the background so that every letter was visible exactly. I took the photo about 10 times before they finally accepted it. In Banda, they just examined each document for a long time (1-2 days), then they asked me to upload more and update the old ones, and so on in a loop. In short, they messed with my head for about 5 days. And the amounts there were laughably small by casino standards (100-300k). In normal casinos, they cash that out in an hour, and in some even without verification.

In general, I think that with the progress already made in the world, including in casinos, they could already make this part easier and modernize it. But that would benefit the players, not the casinos. It is more profitable for them to hold you up, torture you, so you get pissed off and blow at least part of it or even everything. Land-based casinos have their own tricks for delaying a player, and online they are more or less the same, with verification and slow withdrawals.

And I think verification is necessary, but not to the point of absurdity, of course. For example, when changing hardware or IP, so the casino understands they are dealing with the real owner. I got hacked twice in one day, I restored access through verification, and if, on a new login from a new device, they had asked me to verify my profile right away, I would have avoided a dispute on this site. So in my opinion, verification is a good thing, but only where it really makes sense, not just to drag out payouts, etc.

I don’t like verification like many players do, but it’s usually voluntary only on paper and mandatory in practice – if you don’t complete it, you’ll be left without your money and your account. Too bad there still aren’t simplified options with fast processing, I’d like to get through it within an hour, but sometimes you end up waiting 5-7 days. I’ve played on more than 50 platforms, so I have something to compare it with

Just before “signing up” at an online casino or sportsbook, you need to read the rules carefully, and if they are not acceptable to you(me), then to hell with that casino… Probably that is why I chose casinos where, when it comes to withdrawals, they do not require personal info at all, or they limit it to personal docs (text information).

PS. And the craziest “trash” verification on withdrawal of a big win that I can remember! One casino demanded a notarized package of personal data, in the language of the country where that “crappy” casino was registered… But as it turned out, that was not all. This package of documents with personal data had to be sent by courier. It was a “Total F**king Disaster”.(((((

There was one time, it was a total nightmare, at that point I was an experienced player, but I was not really aware of how genuine the casino is when you land a big win 😁

Getting closer to the point, a totally clean account, not a hint of any violation, 7 years of deposits from my own card, I hit 1.6 million, before that I always withdrew 29,999, the withdrawal went through almost instantly, you could make 6 such withdrawals a day and I was totally fine with that, but then the situation changed abruptly), I see the Max. withdrawal limit is 499,999, I confidently place the bet, keep playing, wait for approval, after some time I get kicked out of the game and see a message asking whether I would like to go through verification, well, in general, considering the circumstances described above and the fact that I have a totally clean account, all of this dragged on for 1.5 months, besides the standard marginal demands, the last one really surprised me, they accused me of multi-accounting because I changed my phone number 😁 they asked for the contract for the SIM card, which is already 15 years old 😁 I had to go and negotiate with the girls at T2, and luckily I had all the screenshots with support notifications about the number change and the linking of the new number, and in the end I got to a certain resource where they helped me sort out this problem.

As for the first impression of this kind of verification, it was a total mess of course, that feeling of helplessness and the realization that if the casino wants to, it will nitpick even a lamppost…

I have been playing online since 2011, and I have probably gone through hundreds of all kinds of verifications. All my verifications were pretty simple, at least there was nothing like what the author writes about. Read reviews, find information about the casino, and only then choose and play! Especially since you can find plenty of information on the internet these days)

@lemonad83 Yeah, why do you need the vastness of the internet if most of the time you can find everything right on this site) Tons of discussions

I also remember taking a photo with my passport, but it was nowhere near as horrible as the author’s…

The usual, so to speak, standard verification, passport, a selfie with the passport plus a bank statement and/or a utility bill, does not really annoy me, I am already used to it, they ask for it a lot, and at most when they also ask for a selfie with a sheet of paper showing the date, that is still tolerable, everything else, in my opinion, is already a reason to drag out the payout and/or not want to process it. I had an “experience” where they asked for a photo near the house so the street name and house number were visible, if I am not mistaken Casino No. 1 asked for that. After wagering either no-deposit free spins or a free bet, not the point, the amount was 1k, and I was not living at my registered address, so in the end I told them to f**k off and blocked the account, since they would not even consider other verification options. I honestly do not get why they need to demand all this, would not it be easier, like in many CUPIS bookmakers, to do a video call and pass verification online easily and quickly? I also had the worst experience at Play Fortuna, they demanded a selfie with the passport against the background of the casino personal account so that all the information would be readable both from the document and from the personal account, and also in the same frame my elbow and/or part of my arm had to fit )) besides that, everything was the same, but already against the background of their replies in chat, that was when I had to become a pro photographer for a day) I have been playing there for a long time and often, so I went through all these circles of hell, if it had been some other casino I would have told them to f**k off, and the withdrawal amount at that time was pretty decent. They did not ask for anything more elaborate there, like tax ID, birth certificate, etc. I hope I will not have to go through something like that in the future.

I’ve had so many messed-up verifications that I could write a book. Even just recently, Betcity offshore spent a whole week messing with my head over all kinds of documents and selfies. And that was after I’d already gone through verification with them twice before. They especially dragged things out with a certificate from the phone operator, MTS drove me crazy to no end.

Hello , as for me, there is nothing particularly difficult about casino verification, if it’s a fair, good project, of course it’s easier without verification, but there isn’t really any special problem passing it either, I had a case where they asked for verification when withdrawing funds, but they didn’t ask for it when depositing, which in principle is kind of strange, but I passed it in the end and they let me withdraw.

The most tedious verification I have ever had was at Luckybull casino. Casinos with a Maltese license have always been picky about details when it comes to documents and deposits, but this casino simply decided to drag things out as much as possible, hoping I would blow the balance or refuse further verification. On top of the minimum deposit and the standard stuff, passport, selfie with the document, and proof of address from a bank statement, they started asking for everything else they could think of, birth certificate, proof of income, certificate of residence registration, EU-style ID card, Skrill profile screenshots, a photo of a bank card with my name on it, and the deposit was not made from that card, but from Skrill from a € account, a utility or telecom bill, a bank statement proving that the card really belonged to me, because balance statements alone were not enough for them. Every piece of proof I sent took them 2-3 days to review, and then they asked for something new. Then they decided that the passport was expired and rejected the document, saying that the selfie and the photo in the passport did not match and would not fly. I sent them links to legal resources showing the time periods in which passports are renewed in the country. I had to spell out and explain every piece of proof I sent them. That’s how they messed with my head for about three weeks. I filed a complaint, but I could not find them anywhere in the forum listing or on other various resources. In the end they came up with the idea that I needed to provide any other physical item with my details on it that confirmed my identity, besides documents, certificates, and statements))??!! At that point I already wanted to tell them off. The funniest part is that the withdrawal amount was only €50 plus my €10 deposit. In the end, as the “other physical item,” I sent them once again a photo of the named card showing my full name and, on top of that, a screenshot of the MGA page where a complaint is filed, with a comment that this was my final proof and my plan for further action. The next day everything was withdrawn successfully. All this hassle lasted almost a month, something around 27 days. For example, Son of Slots, also with a Maltese license, paid out in almost a couple of days, with verification and everything else. The point is that difficult verification at one casino or another can depend on whether the casino actually wants to pay out winnings honestly and quickly, increase the number of players, have a high rating, or not. In many cases, various scam projects deliberately drag out verification so the player gets pissed off and blows the balance.

I have nothing against verification through Sumsub – it is a solid, proven service that processes everything in a few minutes. But uploading a passport and selfie straight into the casino profile or sending documents by email does not inspire trust. For 2026, manual checks that take several days are not serious, so I do not play at places like that.

Right off the bat, I understand that verification is a necessary thing in online casinos, because the casino can be sure the person in front of them is the account owner, with no multi-accounts and so on. But I have a very negative attitude toward identity verification, especially when one project leaked my data (though I can’t prove it in any way, but as I wrote in my review of this casino, their network was the first place where I went through verification) and they harass me with calls, texts, even on social media, well, they used to. At the same time, it’s one thing when they just ask for your passport/license and that’s it, and another to take a selfie with it, because many projects check in video mode, meaning you upload the same license, then the bot tells you to turn your head right, left, and so on, and verification goes through, I feel neutral about those, or even worse, to write something on a piece of paper and take a selfie with the paper. Fairspin asked me for that when I lost access to my account, Google Authenticator was lost forever with the phone that decided to break down one day. Of course, many projects ask for verification now, I go through it reluctantly, but I choose projects where there is no verification, although they are gradually starting to have it too, for example money-x slapped identity verification on my friend, even though his stats are much worse than mine, and Vodka may ask for it too.

My verdict: I feel extremely negative about verification, but gambling addiction takes over)

Usually, these kinds of verification requests come from illegal sportsbooks and casinos. Mostly so they can drag out the verification process or not make the payout at all. In normal casinos, a passport, a selfie with it, and the page with your registered address are enough for verification. And usually in normal sportsbooks and casinos, the check goes through quickly, without any hassle.

If you take into account that there are projects that do not ask for verification at all, then it is hard to understand how other places can argue that this is an obligation to the license holder. I have gone through verification many times, and places where verification took more than a day simply stopped existing for me. I remember Slotum taking two days to verify me, and then the withdrawal was stuck for just as long. I blew through the money and closed the account. If they ask for anything besides a passport, proof of registration, and a bank statement, same thing, I send them packing.