Return Policy

4LUCK Portal |

Frodiawi | September 21, 2021 | May 7, 2026 at 10:36 AM

🛡️ Read the official Return and Refund Policy for the 4LUCK digital store in 2026. Learn about the terms for canceling an order, refunding digital goods, and recovering your accumulated points. We provide transparent rules on how to resolve issues with purchased bonuses, promo codes, or merch. Play safely knowing your rights are fully protected!

General rules and return policy for goods from the 4LUCK Shop

1. General provisions

This Return Policy (hereinafter – the “Policy”) governs the relationship between the Shop and Buyers regarding the return and exchange of purchased digital goods, as well as the procedure for issuing refunds.
The Shop specializes in selling codes to activate bonuses in online casinos and/or sending requests to a casino manager to credit a bonus to a player’s account. All products are provided in digital format, with no physical delivery.
By purchasing a digital product (bonus code), the Buyer automatically agrees to the terms set out in this Policy.
This Policy applies to all orders and purchases made through the Shop, regardless of the ordering channel or payment method.

2. Delay or absence of refund

Funds for a refund request may be returned to the Buyer within 3-15 business days from the date of the Shop’s official approval of the refund. The timeframe may vary depending on the payment method and the Shop’s internal procedures.
If the refund has not arrived within the specified period, please contact our support via the Telegram bot or by email at [email protected] with your order details.
The Shop is not responsible for delays or the inability to transfer funds caused by incorrect information provided by the Buyer or actions of third parties.

3. Discounted items

Items sold as part of special promo events, price reductions or sales (discounts) are also subject to these return rules.
If a code bought at a discount turns out to be nonfunctional (with the Shop confirming the defect), a refund or exchange will be made in accordance with clauses 2.1 and 5.1 of this Policy.

4. Exchange

If the Buyer finds the received code to be invalid or incorrect, they may request an exchange for a working equivalent code or another equivalent bonus (if available in the assortment) within 72 business hours from the time of purchase, provided the code has not been activated.
An exchange is carried out only when the defect of the code or an error by the Shop is confirmed. To confirm such cases, the Buyer may be required to provide screenshots from the casino account or other evidence proving the inability to use the code.
An exchange may be unavailable if the item was actually used, activated, or if the Buyer violated the rules of the specific online casino (bonus rules).

5. Gifts

Gifts, bonus codes, promo codes issued free of charge as part of special promotions are non-returnable, non-exchangeable and have no cash value.
If a free gift/bonus is unavailable for activation, the Shop is not responsible for the inability to use it, except in cases where guaranteed crediting was promised in advance and the failure was caused solely by a technical error on the Shop’s side.

6. Return of goods

In the context of digital products, “return of goods” means refunding the Buyer’s payment when it is impossible to provide the product of proper quality. For digital codes, proper quality means correct and timely delivery of the code or guaranteed crediting of the bonus to the player’s account.
In case of an error or inability to credit a bonus caused by technical failures, the Buyer must notify the Shop via the Telegram bot or by email at [email protected], providing detailed information (screenshots, order number, purchase date, etc.). The Shop will take all necessary actions to resolve the issue or issue a refund.
The Shop reserves the right to request additional information from the Buyer to verify the correctness of the order, the code, or the crediting of the bonus.
An administrative fee of 25% is charged if a purchase is cancelled at the request or fault of the player.

7. Refunds

Refunds for purchased codes to activate bonuses or for the service of crediting a bonus are possible only if the code (or service) was not provided to the Buyer within a reasonable time (usually up to 48 hours from payment, excluding weekends and holidays), or if the provided code is evidently incorrect and cannot be applied, provided that the problem with the code is confirmed by the Shop and/or the casino manager.
If the code has already been handed over to the Buyer or the request for crediting has been successfully sent and the bonus has been credited (or is in the process of being credited), no refund is made, as digital goods are considered “used”.
If the Buyer purchased a code and did not use it but wants to cancel for personal reasons (for example, changed their mind, found it unprofitable, etc.), or if the Buyer did not read the terms of the code and does not meet them, no refund is given, since a digital code is an immutable entity (revealing the code creates a risk of its further use).
In the event of disputed or unclear situations, the Shop reserves the right to conduct an additional review (including interaction with the casino manager) to determine the code’s functionality or the fact of bonus crediting.

8. Need help

If you have questions, face difficulties activating or receiving a bonus, or want to clarify refund or exchange details, contact our support in any convenient way:
Telegram bot: @LatestSupport_bot
Email: [email protected]