Rejected Complaints About Online Casinos
IvanPronin
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November 3, 2016
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July 22, 2026 at 1:57 PM
Comments on current complaints
Casino issues forum discussions
in reply to: Jetton Games Casino player discussion forum
I thought about that, but it gets wagered, and I did wager it. Five minutes later, I already had it. So I guess you don’t need to :)))
in reply to: Money-x Casino forum for player discussions
I’m still waiting for my withdrawal, it’s been two days now. Someone else is waiting for their deposit just as long as I have. Support doesn’t even know anymore when everything will be back to normal today. One person said they were starting to process withdrawals little by little, then the next agent said work was still ongoing. This issue is on the casino’s end, players don’t deal with the payment systems. We come here to play when we feel like it. Wait two days for a deposit? The crypto transfer was sent to the details you provided, and if you look at the transaction hash, you can see that the player did everything right on their end, but the deposit hasn’t arrived because the payment provider is having issues. Why should the player have to deal with that? I got lucky with my deposit, since I didn’t pay with crypto.
Withdrawals: two days of waiting. Support gives a time for when the problem will be resolved for some reason. They say, “If your withdrawal hasn’t been processed by 18:00 Moscow time, contact us again.” You get in touch and they say, “Wait for your withdrawal overnight.” You ask again at night, and they say, “Wait until morning.” In the morning, it’s still technical work. In the afternoon, they say it’ll be done by 4:00 PM. At 6:00 PM, it turns out they still haven’t finished anything.
And sure, as a player I can understand that the reasons are beyond the casino’s control, but could you at least apologize to the players affected by this and offer some kind of compensation in the form of a bonus? I deposit with you, and I withdraw my money through you too. Your dealings with the payment system shouldn’t concern me at all, and if they do affect me, you could at least smooth things over with a simple bonus.
It’s great how some people have to sit around waiting for something to happen for two days, while other players make deposits and get their withdrawals only because you switched payment providers while the other one was having issues.
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in reply to: Jetton Games Casino player discussion forum
Today was the third time I collected the sections in Pragmatic, and yep, x5 again. Does anything else drop there? :))))
Hello!
They said they would resolve the issue by November 7, 2026. My withdrawal is still at the final stage, just like my deposit from October 15, 2026. Everything is still at the final stage. This is insane, the final stage is taking unbelievably long. Why mislead users with made-up canned replies?
What’s the point of VIP status?
Any issue can be resolved in this amount of time…
All I have is a bad impression of their payment system and payment department, and the good impression I had before is fading…
Nothing has changed, no new information, just that it’s at the final stage. I’m sick of hearing that phrase. It annoys me even more when it’s clearly just an attempt to pull the wool over my eyes….
I resubmitted the documents using the form sent to the email address linked to my account. Waiting for the verification results.
Good evening, I contacted Andrey’s (Mellstroy’s) moderator to ask for an update on the status of my application. He checked and told me, and I quote: “I need to complete verification again in my account.” However, there was no form for me to upload my documents, no notification appeared in my account, and there was nothing in my email either. They only sent me the link after I asked for it. Question for the moderator: is it normal for a casino not to inform its customers about changes to their verification status, leaving them to investigate on their own? Casino representatives, why can’t your support team let customers know when they need to take some kind of action?