Casino software complaints
This section collects player complaints about online casino software issues: bugs and crashes, disappearing funds, calculation errors, concerns about RNG fairness and interface problems. Describe the issue, get instructions for reporting bugs and learn ways to resolve disputes with developers or casino support.
Before filing a complaint, carefully read the material on the complaint page.
File a Complaint
For player reaction: 94 Hrs
Riobet Casino
Riobet Casino: hasn't let me win since March 2026
Good afternoon, the problem is this: I've been playing on Riobet for a long time and there were no problems until recent [...]
For casino reaction: 91 Hrs
Stake Casino
Stake Casino: I made a deposit, but it was wagered for me
I made a deposit of 15,000 rubles, it never showed up in my balance even though the deposit went through, I went into be [...]
For casino reaction: 89 Hrs
Mad Casino
Mad Casino: Accused of a violation, 2700 USD deducted from balance
Hello. I played various games at Mad casino. At one point they delayed the payout, and a day later they deducted all the [...]
For casino reaction: 85 Hrs
Fugu Casino
Fugu Casino: Balance disappeared on 13.07.2026
I had 52,000 on my balance, requested a withdrawal of 40,000, I play at 12k, was spinning one game at 25 rubles per spin [...]
For player reaction: 71 Hrs
JetTon Games Casino
JetTon Games Casino: my gaming session regularly errors out
Provider Amatic, the game Oktoberfest and others often start lagging during play, lose connection to the server, the gam [...]
For casino reaction: 70 Hrs
Banda Casino
Banda Casino: 1000 RUB deducted from balance on 12.07.2026
Good afternoon, today I ran into this: I won from 1k to 3900, dropped to 3500, thought x3 was fine, I try to place a bet [...]
For casino reaction: 64 Hrs
Beef Casino
Beef Casino: 11.07.2026 account hacked and money lost
Good day. Two days ago I was playing in the casino, won more than 100 thousand, bought a bonus round in a slot, the win [...]
Awaiting moderator reaction
Tonplay Casino
Tonplay Casino: glitch in Big Bass Trophy Catch
Good afternoon. I ran into the following situation on TonPlay.
A bonus dropped in Big Bass Trophy Catch,
it spun 9 spi [...]
Awaiting moderator reaction
Zooma Casino
Zooma Casino: periodically kicks players out of slots
02.05.2026 I registered on the Zooma project, I prefer the Jade Coins machine from provider Endorphina. On 26.05.2026 I [...]
Awaiting moderator reaction
Flagman Casino
Flagman Casino: no payout or deposit received since 29.05.2026
Flagman Casino, I put 80,000 up for withdrawal, and it came through yesterday. In the evening I played a bit and put ano [...]
Awaiting moderator reaction
Martin Casino
Martin Casino: my balance was gambled away on 19.05.2026
I was playing with a 40 rub bet and had a 50k balance, and at some point the balance disappeared. 2FA was enabled. I che [...]
Awaiting moderator reaction
Pinco Casino
Pinco Casino: 03.11.2025 my withdrawal was canceled and my balance lost 200,000 RUB
Good day! Help me figure this out, the Pinko casino is scamming people. They themselves drain the balance, and then clai [...]
Awaiting moderator reaction
Pinco Casino
Pinco Casino: 23.10.2025 - 100,000 RUB disappeared from balance
Please return my money from the Pinco casino. I am a VIP client of the above casino.
On 22.10.2025 I won 100,000 rubles [...]
Awaiting moderator reaction
Vodka Bet Casino
Vodka Bet Casino: demand deposit refunds over incorrect RTP
Good day! Playing on the Vodka project, mainly on the provider - pragmatic play. Every deposit results in total absorpti [...]
Awaiting moderator reaction
EzCash Casino
EzCash Casino: lost 24 times in a row on 14 mines
Hello, I ran into blatant cheating with no chance to win, I lost 24 times in a row on 14 mines, clicking the same cell e [...]
Resolved
CatCasino
CatCasino: 04.06.2026, 13,500 RUB disappeared
The situation turned out unpleasant, it left a bad taste.
They gave 300 free spins with no deposit, x5 wagering, and a [...]
Resolved
EpicStar Casino
EpicStar Casino: 25.06.2026 Balance Disappeared While Wagering a Bonus
Hello, I need help solving a problem with Epicstar Casino. Yesterday I made a $22 deposit with a first deposit bonus, I [...]
Resolved
Cactus Casino
Cactus Casino: account hacked on 24.05.2026
On May 24, during the night from Saturday to Sunday, I was playing slots with bets of 20-30 rubles. I got a message from [...]
Resolved
Zooma Casino
Zooma Casino: No slot winnings received since 11/06/2026
Hello.
On 11.06.2026, I won money in the Soaring slot on the Zooma Casino project. Attached to this request is a screen [...]
Resolved
EzCash Casino
EzCash Casino: I doubt the authenticity of the Jet X game
Hello, Latest Casino Bonuses team.
I'm writing because I ran into a very strange situation at the Ezcash casino. I was [...]
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Experienced
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6
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172
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704
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Sep 11, 2020
@robingood I once read an article, if you don’t overdo it, it’s much less harmful than tobacco…
Experienced
Rank
6
Reputation
172
Publications
704
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0
Registration
Sep 11, 2020
Experienced
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Oct 27, 2018

The complaint can be closed as resolved, but I do not recommend playing here to anyone, the worst conditions in gambling
Complaint resolved
The player has deposits in 2026 alone, 5 times less than the bonuses used
This is bonus hunting
Complaint rejected