Casino software complaints
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IvanPronin
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January 12, 2017
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July 22, 2026 at 1:57 PM
IvanPronin
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January 12, 2017
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July 22, 2026 at 1:57 PM
This section collects player complaints about online casino software issues: bugs and crashes, disappearing funds, calculation errors, concerns about RNG fairness and interface problems. Describe the issue, get instructions for reporting bugs and learn ways to resolve disputes with developers or casino support.
Before filing a complaint, carefully read the material on the complaint page.
File a Complaint
For player reaction: 96 Hrs
Meilstroy Casino
Meilstroy Casino: the bet disappeared while the ball was dropping in roulette
Hello everyone, hello Vyacheslav. I’ve heard about you and about the Mellstroy project for a long time, and I decided to [...]
For casino reaction: 62 Hrs
Banda Casino
Banda Casino: 1000 RUB deducted from balance on 12.07.2026
Good afternoon, today I ran into this: I won from 1k to 3900, dropped to 3500, thought x3 was fine, I try to place a bet [...]
For casino reaction: 61 Hrs
Koru Casino
Koru Casino: part of the balance was deducted after the bonus had been cleared
On 22 July 2026, I registered with Koru Casino and made a deposit of €30.26. I received a 100% first-deposit bonus with [...]
For casino reaction: 37 Hrs
PokerDom Casino
PokerDom Casino: On 08.08.2026, part of the bonus winnings was not credited
Good evening, I have a problem with this casino, the casino scammed me. I took a 100 percent bonus on sports, made a dep [...]
Awaiting moderator reaction
Tonplay Casino
Tonplay Casino: glitch in Big Bass Trophy Catch
Good afternoon. I ran into the following situation on TonPlay.
A bonus dropped in Big Bass Trophy Catch,
it spun 9 spi [...]
Awaiting moderator reaction
Mad Casino
Mad Casino: Accused of a violation, 2700 USD deducted from balance
Hello. I played various games at Mad casino. At one point they delayed the payout, and a day later they deducted all the [...]
Awaiting moderator reaction
JetTon Games Casino
JetTon Games Casino: my gaming session regularly errors out
Provider Amatic, the game Oktoberfest and others often start lagging during play, lose connection to the server, the gam [...]
Awaiting moderator reaction
Zooma Casino
Zooma Casino: periodically kicks players out of slots
02.05.2026 I registered on the Zooma project, I prefer the Jade Coins machine from provider Endorphina. On 26.05.2026 I [...]
Awaiting moderator reaction
Vodka Bet Casino
Vodka Bet Casino: demand deposit refunds over incorrect RTP
Good day! Playing on the Vodka project, mainly on the provider - pragmatic play. Every deposit results in total absorpti [...]
Awaiting moderator reaction
EzCash Casino
EzCash Casino: lost 24 times in a row on 14 mines
Hello, I ran into blatant cheating with no chance to win, I lost 24 times in a row on 14 mines, clicking the same cell e [...]
Resolved
Zooma Casino
Zooma Casino: doubts about the fairness of contests
Hello. ZOOMA Casino runs giveaways in trains, and in the results they show a draw from random.org, where we see 2359 par [...]
Resolved
Fenix Casino
Fenix Casino: My payout has not arrived since 03.08.2026
Hello. I have been playing at Phoenix Casino for a couple of months, and they even gave me VIP player status. On 3.08.20 [...]
Resolved
Pinco Casino
Pinco Casino: 23.10.2025 - 100,000 RUB disappeared from balance
Please return my money from the Pinco casino. I am a VIP client of the above casino.
On 22.10.2025 I won 100,000 rubles [...]
Resolved
Pinco Casino
Pinco Casino: 03.11.2025 my withdrawal was canceled and my balance lost 200,000 RUB
Good day! Help me figure this out, the Pinko casino is scamming people. They themselves drain the balance, and then clai [...]
Resolved
PokerDom Casino
PokerDom Casino: Pushy Cats slot froze after buying a bonus game
Hello everyone!
Here's what happened: I deposited a small amount of 3000 into PokerDom, was playing slots, the balance [...]
Resolved
Flagman Casino
Flagman Casino: no payout or deposit received since 29.05.2026
Flagman Casino, I put 80,000 up for withdrawal, and it came through yesterday. In the evening I played a bit and put ano [...]
Resolved
CatCasino
CatCasino: 04.06.2026, 13,500 RUB disappeared
The situation turned out unpleasant, it left a bad taste.
They gave 300 free spins with no deposit, x5 wagering, and a [...]
Resolved
EpicStar Casino
EpicStar Casino: 25.06.2026 Balance Disappeared While Wagering a Bonus
Hello, I need help solving a problem with Epicstar Casino. Yesterday I made a $22 deposit with a first deposit bonus, I [...]
Resolved
Cactus Casino
Cactus Casino: account hacked on 24.05.2026
On May 24, during the night from Saturday to Sunday, I was playing slots with bets of 20-30 rubles. I got a message from [...]
Resolved
Zooma Casino
Zooma Casino: No slot winnings received since 11/06/2026
Hello.
On 11.06.2026, I won money in the Soaring slot on the Zooma Casino project. Attached to this request is a screen [...]
Resolved
EzCash Casino
EzCash Casino: I doubt the authenticity of the Jet X game
Hello, Latest Casino Bonuses team.
I'm writing because I ran into a very strange situation at the Ezcash casino. I was [...]
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