Casino software complaints

January 12, 2017 | July 22, 2026 at 1:57 PM
This section collects player complaints about online casino software issues: bugs and crashes, disappearing funds, calculation errors, concerns about RNG fairness and interface problems. Describe the issue, get instructions for reporting bugs and learn ways to resolve disputes with developers or casino support.
Before filing a complaint, carefully read the material on the complaint page.
File a Complaint
Filter (0)
907 found
Clear
907
  For casino reaction: 70 Hrs
Money-x Casino
Money-x Casino
Math errors
Claim Amount:
$400
Money-x Casino: Couldn't cash out my bets, and my balance was wiped out, November 6, 2026
On November 6, 2026, I ran into three technical issues in Craps and Monopoly Live by Evolution Gaming on the MONEY-X sit [...]
  For casino reaction: 70 Hrs
Bons Casino
Bons Casino
Bookmaker Incorrect Bet Settlement Complaints
Claim Amount:
N/A
Bons Casino: Winning bet returned on November 6, 2026
Bet The bet was a winner, placed live, but they settled it and paid out only the amount that had been wagered, even th [...]
  For player reaction: 70 Hrs
Pinco Casino
Pinco Casino
Missing funds
Claim Amount:
$600
Pinco Casino: On 03.09.2026, My Account Balance Was Lost
Hello, I have been registered with Pinco for a couple of years, and over the last six months I have been actively bettin [...]
  For casino reaction: 68 Hrs
Mood Casino
Mood Casino
Missing funds
Claim Amount:
$700762
Mood Casino: My balance was deducted on 28.09.2026
Greetings to all arbitration participants and players🤝 Mood Casino took 700762 rubles from my real balance, deliberatel [...]
  For player reaction: 68 Hrs
1xSlots Casino
1xSlots Casino
Missing funds
Claim Amount:
$50
1xSlots Casino: Not All of the Payout Arrived on November 2, 2026
Hello! 1xslots casino is deliberately not paying out my winnings in full! Only about 1/3 of the amount actually comes th [...]
  For casino reaction: 62 Hrs
Pinco Casino
Pinco Casino
Missing funds
Claim Amount:
$486
Pinco Casino: Money disappeared from the balance on 13.09.2026
Hello! On 12.09 to 13.09 I was spinning slots all evening, and in the end I won 41k, while an express bet was also runn [...]
  For casino reaction: 62 Hrs
Pinco Casino
Pinco Casino
Missing funds
Claim Amount:
$707.55
Pinco Casino: My Money Disappeared, I Did Not Play the Slot Suggested by Support
Hello, in the Pinco casino 60,000 rubles disappeared from me. I contacted support about it, but they claim that I spent [...]
  For casino reaction: 62 Hrs
Pinco Casino
Pinco Casino
Bookmaker Void and Cancelled Bet Complaints
Claim Amount:
$3000
Pinco Casino: Cancels Winning Bets
I am a VIP client, the account is many years old, millions have been lost. Luck smiled on me here, and I won a bit of m [...]
  For player reaction: 20 Hrs
Kush Casino
Kush Casino
Missing funds
Claim Amount:
$220
Kush Casino: Part of my funds were deducted on 13.08.2026
Hello. 13.08.26 I played at KUSH casino, everything was fine, before bed I put 45,000 rubles up for withdrawal, a bonus [...]
  Awaiting moderator reaction
Vodka Bet Casino
Vodka Bet Casino
Missing funds
Claim Amount:
$288
Vodka Bet Casino: Confirmed receipt of the payout on November 5, 2026, but it never arrived
At Vodka Casino, I made a 10,000-thousand deposit. After 4 hours of playing, I requested a 25,000 withdrawal. They have [...]
  Awaiting moderator reaction
Vodka Bet Casino
Vodka Bet Casino
Bookmaker Incorrect Bet Settlement Complaints
Claim Amount:
$5327
Vodka Bet Casino: Bet calculated incorrectly on November 2, 2026
Hello, I've been playing on VodkaBet for several months now. There have been situations before that made me uneasy, but [...]
  Awaiting moderator reaction
Vodka Bet Casino
Vodka Bet Casino
Bookmaker Incorrect Bet Settlement Complaints
Claim Amount:
$300
Incorrect bet calculation, rude and inappropriate behavior of Vodka.bet support
Hello, I played on vodka.bet, placed a couple of bets, and they settled a winning bet as a loss on the biggest match of [...]
  Awaiting moderator reaction
Tonplay Casino
Tonplay Casino
Software glitches
Claim Amount:
$250
Tonplay Casino: glitch in Big Bass Trophy Catch
Good afternoon. I ran into the following situation on TonPlay. A bonus dropped in Big Bass Trophy Catch, it spun 9 spi [...]
  Awaiting moderator reaction
Vodka Bet Casino
Vodka Bet Casino
Software fairness
Claim Amount:
$241.47
Vodka Bet Casino: demand deposit refunds over incorrect RTP
Good day! Playing on the Vodka project, mainly on the provider - pragmatic play. Every deposit results in total absorpti [...]
  Awaiting moderator reaction
EzCash Casino
EzCash Casino
Software fairness
Claim Amount:
$1506
EzCash Casino: lost 24 times in a row on 14 mines
Hello, I ran into blatant cheating with no chance to win, I lost 24 times in a row on 14 mines, clicking the same cell e [...]
  Resolved
Beef Casino
Beef Casino
Missing funds
Claim Amount:
$126
Beef Casino: Winnings from a bet not received on November 6, 2026
Good afternoon. I registered with this company the evening before last and made two deposits for the first and second fr [...]
  Resolved
Vodka Bet Casino
Vodka Bet Casino
Bookmaker Incorrect Bet Settlement Complaints
Claim Amount:
$128
They don't recalculate sports bets
For bet #293605 (a tennis double), the player (Alexander Bublik) retired, but my bet was settled as a loss. (According [...]
  Resolved
Unlim Casino
Unlim Casino
Missing funds
Claim Amount:
$62
Unlim Casino: The payout received on October 31, 2026, was incomplete
Good afternoon! I requested 3 withdrawals: 10,000, 10,000, and 6,000 rubles. They paid out 10,000, 5,000, and 6,000 ru [...]
  Resolved
Up-X Casino
Up-X Casino
Missing funds
Claim Amount:
$100
Up-X Casino: On 22.08.2026, money disappeared from the balance
On 22.08.2026 at 2 a.m. I placed bets on the up.x site, and after my bet won and I should have had around 8300 rubles on [...]
  Resolved
Riobet Casino
Riobet Casino
Software glitches
Claim Amount:
$20
Riobet Casino: Wins Not Counted in Tournament Results
I took part in the Buddy Team tournament, which ran until 18:00 on 05.10.2026. According to the game session stats and t [...]
  Resolved
Lew Casino
Lew Casino
Software fairness
Claim Amount:
$49
Lew Casino: Request to refund part of my deposit for fake software
Hello. I deposited 100 USDT and burned through half the balance, after which I withdrew it (the slots did not work at al [...]
Software

How it Works?

Casino Complaints

Comments on current complaints

avatar-41941
Complaint Author
Rank
5
Reputation
111
Publications
79
Subscribers
5
Registration
Jun 23, 2023

What do we have on day three? Nothing. The withdrawal was stuck processing for another day. After 24 hours, it showed as unsuccessful, and an hour later the money was back in my balance. I submitted it again, now waiting for the fourth day.

0  
Please wait...
avatar-56299
Complaint Author
Rank
4
Reputation
24
Publications
61
Subscribers
0
Registration
Jun 1, 2024
MeilstroyCasino, thursday, 08:41
Hello! Your issue is still being worked on. Our specialists are working on correctly crediting the funds to your payment details. The review isn’t complete yet, but we’re keeping the situation under control and monitoring every step. We understand this has taken a while, and we’ll get back to [...]

I don’t believe a casino of this size can’t give this payment system a good talking-to and make them do their job.

0  
Please wait...
avatar-58167
Complaint Author
Rank
2
Reputation
9
Publications
11
Subscribers
0
Registration
Aug 6, 2024

Hello!

They said they would resolve the issue by November 7, 2026. My withdrawal is still at the final stage, just like my deposit from October 15, 2026. Everything is still at the final stage. This is insane, the final stage is taking unbelievably long. Why mislead users with made-up canned replies?

What’s the point of VIP status?

Any issue can be resolved in this amount of time…

All I have is a bad impression of their payment system and payment department, and the good impression I had before is fading…

Nothing has changed, no new information, just that it’s at the final stage. I’m sick of hearing that phrase. It annoys me even more when it’s clearly just an attempt to pull the wool over my eyes….

 

 

0  
Please wait...
Casino Complaints

Casino issues forum discussions

avatar-34525
Experienced
Rank
6
Reputation
139
Publications
654
Subscribers
0
Registration
Jul 29, 2022

You’ve gotta always go for the max: if it hits, it hits, big win; if not, then it doesn’t. Otherwise, chasing pennies back and forth is kinda lame. Especially with free spins or a free bet.

0
0
0  
Please wait...
avatar-3794
Masterful
Rank
17
Reputation
2 770
Publications
13 686
Subscribers
21
Registration
Nov 30, 2015
akop591, October 27, 2026 at 4:41 AM
Hey, bro, they have 10,000 there too 🙂 and 5,000 too 🙂 Never tried it?)

no

listen, I play there a little, sure, but I don’t deposit much, just 2,000 rubles once a day to try it out, and that’s enough. I like it. I was down a bit at first, then I won back my deposit around the fourth try and ended up a little ahead. After that I started trying to withdraw at least something, to get further into the black, little by little. I think it was about 15,000 at most, and then yesterday I went for another 20 grand all at once.

I’d play more actively, I genuinely like them, but there’s one small catch: my free V@N is cr*p, so on top of that I get ads and it keeps crashing. And the main thing is that it chooses the country itself, so I’m constantly clicking to see if it’ll work or not, and every time I turn it on and off I have to watch 3 ads :))))) And on top of that, Pragmatic doesn’t work there, it keeps saying “region!!!!” Then the other day Endorphina disappeared too. I don’t know if it’s back or not, no idea what problems they’re having with it!

So it turns out that for me, the only good casino is the one with Belatra! And keeping a plus for long with one provider I want is really not easy!

0
0
0  
Please wait...
avatar-3794
Masterful
Rank
17
Reputation
2 770
Publications
13 686
Subscribers
21
Registration
Nov 30, 2015
akop591, October 26, 2026 at 4:09 PM
At first, there was a one-time offer in the shop where you could get around 400 free spins for a deposit) Or a cash bonus, I don’t remember, well, I took it) I’m remembering now: it wasn’t free spins, it was money) with a wagering requirement that wasn’t all that high)

yeaaah, I remember, there was some variety there, an assortment, so to speak…

0
0
0  
Please wait...