Casino software complaints
IvanPronin
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January 12, 2017
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July 22, 2026 at 1:57 PM
This section collects player complaints about online casino software issues: bugs and crashes, disappearing funds, calculation errors, concerns about RNG fairness and interface problems. Describe the issue, get instructions for reporting bugs and learn ways to resolve disputes with developers or casino support.
Before filing a complaint, carefully read the material on the complaint page.
File a Complaint
For casino reaction: 96 Hrs
Riobet Casino
Riobet Casino: Wins Not Counted in Tournament Results
I took part in the Buddy Team tournament, which ran until 18:00 on 05.10.2026. According to the game session stats and t [...]
For player reaction: 96 Hrs
Lew Casino
Lew Casino: Request to refund part of my deposit for fake software
Hello. I deposited 100 USDT and burned through half the balance, after which I withdrew it (the slots did not work at al [...]
For casino reaction: 9 Hrs
Mood Casino
Mood Casino: My balance was deducted on 28.09.2026
Greetings to all arbitration participants and players🤝
Mood Casino took 700762 rubles from my real balance, deliberatel [...]
For casino reaction: 9 Hrs
Pinco Casino
Pinco Casino: Cancels Winning Bets
I am a VIP client, the account is many years old, millions have been lost.
Luck smiled on me here, and I won a bit of m [...]
For casino reaction: 9 Hrs
Pinco Casino
Pinco Casino: My Money Disappeared, I Did Not Play the Slot Suggested by Support
Hello, in the Pinco casino 60,000 rubles disappeared from me. I contacted support about it, but they claim that I spent [...]
For casino reaction: 8 Hrs
RainBet Casino
RainBet Casino: Abnormal 89.5% RTP in Rainbet Blackjack and Hidden Provably Fair
Hello everyone.
I am publishing this case on 4luck because the standard communication channels with Rainbet are complet [...]
For casino reaction: 8 Hrs
Apex Casino
Apex Casino: Funds disappeared from the account on 25.09.2026
Hello! I want to file a complaint about this casino. On 25.09.2026, they deducted 1600 rubles in some game, support wrot [...]
For casino reaction: 8 Hrs
Up-X Casino
Up-X Casino: On 22.08.2026, money disappeared from the balance
On 22.08.2026 at 2 a.m. I placed bets on the up.x site, and after my bet won and I should have had around 8300 rubles on [...]
For casino reaction: 7 Hrs
Kush Casino
Kush Casino: Part of my funds were deducted on 13.08.2026
Hello. 13.08.26 I played at KUSH casino, everything was fine, before bed I put 45,000 rubles up for withdrawal, a bonus [...]
For casino reaction: 7 Hrs
Tonplay Casino
Tonplay Casino: glitch in Big Bass Trophy Catch
Good afternoon. I ran into the following situation on TonPlay.
A bonus dropped in Big Bass Trophy Catch,
it spun 9 spi [...]
Awaiting moderator reaction
Pinco Casino
Pinco Casino: Money disappeared from the balance on 13.09.2026
Hello!
On 12.09 to 13.09 I was spinning slots all evening, and in the end I won 41k, while an express bet was also runn [...]
Awaiting moderator reaction
Pinco Casino
Pinco Casino: On 03.09.2026, My Account Balance Was Lost
Hello, I have been registered with Pinco for a couple of years, and over the last six months I have been actively bettin [...]
Awaiting moderator reaction
LuckyAnon Casino
LuckyAnon Casino: On 29.09.2026, funds disappeared from the balance
This casino shamelessly stole my money, just like that, support just ignores me. I deposited 1000 dollars. Started playi [...]
Awaiting moderator reaction
Vodka Bet Casino
Incorrect bet calculation, rude and inappropriate behavior of Vodka.bet support
Hello, I played on vodka.bet, placed a couple of bets, and they settled a winning bet as a loss on the biggest match of [...]
Awaiting moderator reaction
Vodka Bet Casino
Vodka Bet Casino: demand deposit refunds over incorrect RTP
Good day! Playing on the Vodka project, mainly on the provider - pragmatic play. Every deposit results in total absorpti [...]
Awaiting moderator reaction
EzCash Casino
EzCash Casino: lost 24 times in a row on 14 mines
Hello, I ran into blatant cheating with no chance to win, I lost 24 times in a row on 14 mines, clicking the same cell e [...]
Resolved
PokerDom Casino
PokerDom Casino: On 08.08.2026, part of the bonus winnings was not credited
Good evening, I have a problem with this casino, the casino scammed me. I took a 100 percent bonus on sports, made a dep [...]
Resolved
Money-x Casino
Money-x Casino: requesting clarification on the fairness of the wheel spin
Explain how the fairness system works in your wheels. Why can one player take winnings from the wheels several times, wh [...]
Resolved
SpinBetter Casino
SpinBetter Casino: VIP cashback has not been working for a week and RTP is lower
Good evening, I want to describe the situation that has come up at this casino. I have been playing here for a long time [...]
Resolved
Money-x Casino
Money-x Casino: Voided the Bet After It Won
I bet on the quarter. The quarter ended, the bet won. But the match was not finished. Support says the provider voided t [...]
Resolved
Money-x Casino
Money-x Casino: the provider refunded the stake, but the casino did not
Provider: Amushet Live
Game: Candy Wheel
The provider refunded my bet for technical reasons, apparently the casino was [...]
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Skilled
Rank
7
Reputation
279
Publications
661
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0
Registration
May 30, 2019
in reply to: Vavada Casino players' discussion forum
withdrawing to an exchange is kind of a sketchy thing, the exchange might not let it through AML. This has happened to me several times, now I only withdraw to a wallet, Trust Wallet and others like it
well, there it seems to be by account number, Bybit Pay for example) as I understand it, these are exchange-internal payments and there shouldn’t be any problems with them.
Experienced
Rank
4
Reputation
39
Publications
12
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0
Registration
Dec 12, 2020
in reply to: No-deposit codes (no discussion)
buoy, it just stopped giving anything at all((
Experienced
Rank
4
Reputation
39
Publications
12
Subscribers
0
Registration
Dec 12, 2020
in reply to: Discussion of casino bonus codes and bonuses
Why Promo code ZALATA NO DEPOSIT 🎁200 FS at 5 RUB each Wager – x10 Max. payout – 2 000 RUB Limit: 3 000 activations
It’s bad that they changed the terms. You can only enter two promo codes, and then you have to make a deposit (((
What am I supposed to do? Wait until they come and beat my face in?
VyacheslavLenin good evening, any news? We’ve already been waiting for 3 weeks, honestly, we’re tired. I understand the situation is not simple and not standard, but we are honest with the casino and really hope for a good ending