Complaints about online casino bonus issues

IvanPronin | December 27, 2024 | July 22, 2026 at 1:57 PM

This section contains all player complaints about various online casino bonus issues: bonus not credited, bonus canceled or voided, abuse of bonus offers, violation of bonus rules, and other disputed situations. Leave a complaint to find out why it was denied, reach a fair resolution, and get professional advice on protecting your rights.

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1549

For casino reaction: 63 Hrs

Bonus not awarded

Claim Amount:: $50

November 10, 2026 at 12:12 PM UTC

Hello, today I saw a notification on the site saying that Meilstroy game had supposedly credited me with $50 on the orig [...]

Open

For casino reaction: 63 Hrs

Bonus canceled

Claim Amount:: $15

November 10, 2026 at 12:10 PM UTC

I received $15. I was about to use it, but now it's gone. Honestly, this is getting ridiculous. Id:382738897 Complaint [...]

Open

For casino reaction: 62 Hrs

Bonus glitches

Claim Amount:: N/A

November 10, 2026 at 12:44 PM UTC

They block my access to promo codes, even though I've been playing on the site for over 3 years and have deposited 3.3 m [...]

Open

For player reaction: 62 Hrs

Bonus abuse

Claim Amount:: $100

November 10, 2026 at 12:08 PM UTC

Good afternoon. Here's the situation: I'm an active player at this casino and also one of a streamer's referrals. I make [...]

Open

For casino reaction: 60 Hrs

Bonus not awarded

Claim Amount:: $20

November 5, 2026 at 2:10 PM UTC

Good afternoon, there was bet insurance for football matches, Europa League, Champions League, etc. I placed the bet and [...]

Open

For casino reaction: 60 Hrs

Bonus not awarded

Claim Amount:: $100

September 29, 2026 at 10:44 AM UTC

I made a deposit because I got a notification that if you deposit from 100 euros, you get a 100 euro freebet. I deposite [...]

Open

For casino reaction: 60 Hrs

Bonus not awarded

Claim Amount:: $100

November 6, 2026 at 12:24 PM UTC

Hello, I came across the Housebet casino and saw a promotion: a refund on your first Dota 2 bet for the EPL Masters 3 to [...]

Open

For casino reaction: 60 Hrs

Bonus canceled

Claim Amount:: $95

September 17, 2026 at 2:01 PM UTC

Hello, dear admins. This problem happened... I registered at the MAD casino, which was new to me, and before making a de [...]

Open

For casino reaction: 60 Hrs

Bonus rules violation

Claim Amount:: $150

September 1, 2026 at 1:04 PM UTC

Hello everyone. I want to file a complaint against Mad Casino and warn all players about the hidden fraudulent "sticky b [...]

Open

Awaiting moderator reaction

Bonus not awarded

Claim Amount:: $80

October 20, 2026 at 3:39 PM UTC

To celebrate its 1st anniversary, the Ton Play project announced various bonuses, including +100% to deposits on Tuesday [...]

Open

Awaiting moderator reaction

Bonus glitches

Claim Amount:: N/A

October 21, 2026 at 4:32 PM UTC

Hello, the Money X casino issued a free bet (onlywin) in its Telegram channel, valid for 45 minutes. I claimed it in the [...]

Open

Awaiting moderator reaction

Bonus glitches

Claim Amount:: N/A

October 21, 2026 at 4:28 PM UTC

The MONEY-X managers posted a free bet for all players in their Telegram channel. I successfully activated it but couldn [...]

Open

Awaiting moderator reaction

Bonus not awarded

Claim Amount:: $1000

August 25, 2026 at 10:32 AM UTC

Hello. I have not received cashback at Spinbetter for a long time, namely since August 3, 2026. The thing is that I have [...]

Open

Awaiting moderator reaction

Bonus not awarded

Claim Amount:: N/A

September 10, 2026 at 10:35 AM UTC

Hello, the problem is this, there are 2 of them, I'll start in order 1. VIP account, from September 7 to 10 inclusive, [...]

Open

Awaiting moderator reaction

Bonus not awarded

Claim Amount:: N/A

September 28, 2026 at 11:34 AM UTC

The last time I got cashback was at the beginning of the week, after that I made a large number of deposits, played only [...]

Open

Awaiting moderator reaction

Bonus not awarded

Claim Amount:: $65

May 26, 2026 at 11:25 AM UTC

Hello! On May 20 I received a bonus offer: deposit insurance 55%, there were no other bonus offers. I follow the link [...]

Open

Awaiting moderator reaction

Bonus canceled

Claim Amount:: $10

April 24, 2026 at 12:54 PM UTC

Today there was a cashback on pf, I played and decided to withdraw 2,500 r. I withdrew it. Half an hour later in the gif [...]

Open

Resolved

Bonus canceled

Claim Amount:: $30

November 9, 2026 at 7:08 PM UTC

I received a text message from 1win saying that $30 had been added to my account with a 2x wagering requirement. I logge [...]

Open

Resolved

Bonus not awarded

Claim Amount:: $50

October 29, 2026 at 12:10 PM UTC

They didn’t credit the bonus on my third deposit: 120% on the deposit and 120 free spins for a deposit of ₽2,000 or more [...]

Open

Resolved

Bonus glitches

Claim Amount:: $1

October 30, 2026 at 1:28 PM UTC

Good afternoon. I've been playing at Zooma Casino for about 4 years, and everything was fine until the last 2 days. The [...]

Open

Resolved

Bonus canceled

Claim Amount:: $4

October 29, 2026 at 12:17 PM UTC

Hello. I didn't manage to claim the 300-ruble VIP bonus. Unfortunately, support refused my request. So I decided to writ [...]

Open

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Complaints about online casinos related to bonuses not being credited

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Casino Complaints

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444

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Registration

Oct 17, 2025

Published: November 15, 2026 at 9:24 AM UTC

Meilstroy Casino: I haven't been able to withdraw my money since October 25, 2026 ⁽⁴⁾

Hello!
We apologize for the inconvenience and the long wait.
We checked your account: verification has been successfully completed, and your funds have been paid out. Please check your balance. If any part of the amount hasn’t arrived, write to us and we’ll check right away.

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Complaint Author

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Registration

Sep 20, 2026

Published: November 15, 2026 at 8:30 AM UTC

Meilstroy Casino: I can't withdraw my balance as of October 29, 2026 ⁽¹⁷⁾

Please update the claim amount: the withdrawal amount is currently 91,500 USDT, and verification is still in progress.

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Complaint Author

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Reputation

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Aug 20, 2026

Published: November 15, 2026 at 6:24 AM UTC

Apex Casino: since 20.08.2026, they are doing everything possible to delay verification and payout ⁽⁴⁹⁾

Here you go, screenshots. You can see for yourself.

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Casino Complaints

Skilled

Rank

Reputation

556

Publications

1 602

Subscribers

Registration

Jul 30, 2018

Published: November 15, 2026 at 9:42 AM UTC #1355021

in reply to: Jetton Games Casino player discussion forum

Ulia01, November 15, 2026 at 9:12 AM UTC

How many of them did you have, anyway? 888 and 777 have stopped playing already, what a shame

Never hit one in any of them. One time 888 paid out very little

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Skilled

Rank

Reputation

556

Publications

1 602

Subscribers

Registration

Jul 30, 2018

Published: November 15, 2026 at 9:40 AM UTC #1355018

in reply to: Jeton Casino Doesn't Pay Out Money

thee4, November 15, 2026 at 9:15 AM UTC

You should post a link to the complaint here, then the situation will be clearer and everyone can see the “progress.” I haven’t heard of Jeton refusing to pay out winnings on some made-up pretext…

I’m hearing about this for the first time too. Hopefully they’ll at least refund the deposit.

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Masterful

Rank

Reputation

3 939

Publications

33 339

Subscribers

Registration

Dec 22, 2015

Published: November 15, 2026 at 9:38 AM UTC #1355016

in reply to: Jeton Casino Doesn't Pay Out Money

I think they’re checking that you’re playing fair, since casinos don’t like players who are constantly winning, which is understandable…

Well, hopefully they’ll pay out the legitimate winnings… Good luck to us all!

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