Resolved complaints about online casinos

IvanPronin | April 10, 2014 | July 22, 2026 at 1:57 PM

In the "Resolved" section we publish complaints that were successfully reviewed and closed by arbitration of 4LUCK or by casino administration in players' favor. It records full refunds, bonus credits and other positive dispute outcomes. Users can review successful cases, learn how agreements were reached and assess the effectiveness of appealing to arbitration.

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Resolved

Account suspension

Claim Amount:: $7200

November 13, 2026 at 11:30 AM UTC

Hello, forum administrators and readers. I'm asking for your help. On November 13, 2026, I was playing at the EZCASH o [...]

Open

Resolved

Issues with refunds

Claim Amount:: $300

October 19, 2026 at 4:55 PM UTC

Please help me sort this out, I requested a withdrawal of 30k, only 5k went through, the remaining 25k are not being ret [...]

Open

Resolved

Verification issues

Claim Amount:: $20

November 11, 2026 at 11:45 AM UTC

Hi everyone. I requested a withdrawal from 1win casino for a small amount I won from free spins, and I had successfully [...]

Open

Resolved

Payout delay

Claim Amount:: $1826

November 9, 2026 at 3:22 PM UTC

Good afternoon, this is the third day I haven't been able to withdraw my ₽150,000 in winnings. I've tried different with [...]

Open

Resolved

Issues with refunds

Claim Amount:: $800

November 9, 2026 at 6:47 PM UTC

Hello, I've been playing at Neon club for a long time. On November 6, 2026, I requested a withdrawal of 65,000 rubles t [...]

Open

Resolved

Payout delay

Claim Amount:: $1900

November 5, 2026 at 11:27 AM UTC

Signed up, deposited $100 in crypto, quickly ran my balance up to $1,500, and requested a withdrawal. They didn't proces [...]

Open

Resolved

Payout delay

Claim Amount:: $40

November 6, 2026 at 1:00 PM UTC

I requested a withdrawal more than a day ago. The withdrawal was for 4,000, but I received a payout of 375 rubles, and t [...]

Open

Resolved

Payout delay

Claim Amount:: $9088

October 16, 2026 at 3:14 PM UTC

Hello, I have been playing at Sykaaa casino for a long time, and only now have I run into such a delay on a withdrawal. [...]

Open

Resolved

Payout delay

Claim Amount:: $200

September 10, 2026 at 11:49 AM UTC

I made two withdrawals. The first withdrawal was for 15,700, of which 5,039 reached my card account, then the bank block [...]

Open

Resolved

Payout delay

Claim Amount:: $40000

September 18, 2026 at 12:27 PM UTC

Good afternoon. I want to file a complaint about this scam casino, I just can’t call it anything else anymore! Over the [...]

Open

Resolved

Issues with refunds

Claim Amount:: $1000

November 9, 2026 at 12:27 PM UTC

Good afternoon. I made withdrawals from the Jetton casino on November 7, 2026, for 50,000 rubles and 25,000 rubles. The [...]

Open

Resolved

Deposit not credited

Claim Amount:: $61.1

November 9, 2026 at 7:06 PM UTC

Hello, please help me resolve an issue with my deposit. On November 8, 2026, at 05:00, I made a deposit of 4,999 rubles [...]

Open

Resolved

Account suspension

Claim Amount:: $220

November 9, 2026 at 7:22 PM UTC

Good evening. Casino Fixa blocked my account and didn't pay out the ₽18,000 I fairly won using their own weekly promo co [...]

Open

Resolved

Payout delay

Claim Amount:: $1100

November 2, 2026 at 1:17 PM UTC

Good afternoon. I requested a withdrawal of 88,800 rubles. Within just 30 minutes, the status changed to completed, but [...]

Open

Resolved

Accounts

Claim Amount:: $511

November 9, 2026 at 2:59 PM UTC

Good afternoon. Deposits were made at 7k Casino over the course of two weeks. Yesterday, I made a deposit of ₽3,000 usin [...]

Open

Resolved

Payout delay

Claim Amount:: $31300

November 3, 2026 at 2:21 PM UTC

Hello. I’m reaching out to ask for your help understanding a situation with the online casino PINCO, which is delaying [...]

Open

Resolved

Canceled payout

Claim Amount:: $4998.32

November 9, 2026 at 1:06 PM UTC

Good afternoon, dear Admin team! A small issue came up, and for some reason I can't understand, I found out two hours a [...]

Open

Resolved

Accounts

Claim Amount:: $18

November 9, 2026 at 6:58 PM UTC

Good afternoon. I'm having a problem withdrawing from Kush Casino. The withdrawal amount is 1,800. First, I requested a [...]

Open

Resolved

Payout delay

Claim Amount:: $300

November 9, 2026 at 2:45 PM UTC

They didn't pay out the full withdrawal. 10 hours after I submitted the withdrawal request, it was marked as successful. [...]

Open

Resolved

Payout delay

Claim Amount:: $114

November 3, 2026 at 2:59 PM UTC

I requested a withdrawal of 40,000 at 20:10:11 on 18/10/2026. After the fee, I should have received 36,800, but the next [...]

Open

Resolved

Payout delay

Claim Amount:: $50

November 9, 2026 at 2:19 PM UTC

Hello! Pinco won't pay out my money. I contact support, and they stall for time again, claiming they've created a ticke [...]

Open

Casino Complaints

Complaint Author

Rank

Reputation

Publications

Subscribers

Registration

Aug 6, 2024

Published: November 14, 2026 at 7:32 PM UTC

1xBet Casino: My deposit has not arrived since October 15, 2026 ⁽⁹⁾

Hello!

They said they would resolve the issue by November 7, 2026. My withdrawal is still at the final stage, just like my deposit from October 15, 2026. Everything is still at the final stage. This is insane, the final stage is taking unbelievably long. Why mislead users with made-up canned replies?

What’s the point of VIP status?

Any issue can be resolved in this amount of time…

All I have is a bad impression of their payment system and payment department, and the good impression I had before is fading…

Nothing has changed, no new information, just that it’s at the final stage. I’m sick of hearing that phrase. It annoys me even more when it’s clearly just an attempt to pull the wool over my eyes….

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Complaint Author

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Reputation

Publications

Subscribers

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Sep 20, 2026

Published: November 14, 2026 at 7:12 PM UTC

Meilstroy Casino: I can't withdraw my balance as of October 29, 2026 ⁽¹⁶⁾

I resubmitted the documents using the form sent to the email address linked to my account. Waiting for the verification results.

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Complaint Author

Rank

Reputation

Publications

Subscribers

Registration

Sep 20, 2026

Published: November 14, 2026 at 7:09 PM UTC

Meilstroy Casino: I can't withdraw my balance as of October 29, 2026 ⁽¹⁶⁾

Good evening, I contacted Andrey’s (Mellstroy’s) moderator to ask for an update on the status of my application. He checked and told me, and I quote: “I need to complete verification again in my account.” However, there was no form for me to upload my documents, no notification appeared in my account, and there was nothing in my email either. They only sent me the link after I asked for it. Question for the moderator: is it normal for a casino not to inform its customers about changes to their verification status, leaving them to investigate on their own? Casino representatives, why can’t your support team let customers know when they need to take some kind of action?

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Casino Complaints

Skilled

Rank

Reputation

454

Publications

2 010

Subscribers

Registration

Mar 11, 2026

Published: November 14, 2026 at 9:57 PM UTC #1354721

in reply to: Tonplay Casino player discussion forum

mikrotik123, November 14, 2026 at 4:53 PM UTC

I finally got to it too, they turned off bonuses on Tonplay) The +7% deposit bonus wasn’t credited, even though it showed as available in the bonuses section. I consider this a scam. I played through my deposit and cashed out $100 up, now I’m blocking my account for good.

No idea why, though. Fair enough if they had spins in the shop, but they don’t have anything like that. They don’t have any bonuses besides the deposit one, so it’s anyone’s guess why they’re turning them off.

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Masterful

Rank

Reputation

3 213

Publications

8 613

Subscribers

Registration

May 22, 2021

Published: November 14, 2026 at 9:42 PM UTC #1354718

in reply to: Discussion of casino bonus codes and bonuses

babay29, November 14, 2026 at 9:39 PM UTC

I checked, and mathematically, it works out better to get 10 spins at 100 rubles each for 280 points, especially if they’re going to give 50 points every 7 days)

Yeah, those chests of theirs are a total scam. You always get the minimum. Even from the level-up chests, where the prizes were 10-15-20-50-75k, I always got just 1-3k.

And spins are guaranteed money (if you get lucky).

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Skilled

Rank

Reputation

552

Publications

2 556

Subscribers

Registration

Apr 30, 2016

Published: November 14, 2026 at 9:39 PM UTC #1354716

in reply to: Discussion of casino bonus codes and bonuses

Misha55, November 14, 2026 at 9:31 PM UTC

In the shop, under the chests. When I play actively, I usually spend 600 to get 30 FS at ₽50 each in Bonanza. But even without playing, you can at least save up 200 coins for the cheapest option and get these 10 FS (screenshot). If you’re lucky and a bonus drops, you can spin it from there. Th [...]

I checked, and mathematically, it works out better to get 10 spins at ₽100 each for 280 points, especially if they give you 50 points every 7 days)

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