Answers to questions about casino Sun Play Casino

#2012 ranked with 46/100

Sun Play Casino rating calculation

Rank parameter	Estimated value
Registration, licensing, certification
Registration procedure	73.535
Community engagement (support, representative, ADR)	90.17
Fairness of T&C	90
Compliance with own T&C	100
Payment stability	180
Licensing (number of licenses, regulator authority)	0.19
Operator authority	7
Brand age	35
Certification	0.08
Country restrictions	159.5
Support
Self-exclusion	0.02
Live chat	50
Feedback form	0.07
E-mail	23
Phone	0.05
Messengers	0.07
Postal address	25
Support working hours	90
Software & platforms
Language adaptation	11.22
Casino client variety	94.39
Platform rating	0
Software rating	90.64
Games portfolio	82.31
Original software (no scripts)	90
Finance
Currencies	44.45
Deposit methods	20.8
Withdrawal methods	17.32
Verification	0.07
Weekend payouts	90
Withdrawal hold	90
Minimum deposit	0.7
Minimum withdrawal	0.7
Withdrawal limits	0.73
Withdrawal request processing time	1.13
E-wallets payout time	3.38
Cards payout time	0.01
Bank payout time	0.01
Bonuses
Bonus update frequency and quality	0
Other
Additional services	105
Cryptocurrency support	70
Social factors
Social factors	1.66
Adjustments
Complaints penalty coefficient	(5.66)
Whitelist bonus coefficient	80
Totals
Auto Rating System total	1812.69
Average assessor score	0
Average user score	55
Overall final score	1867.69

Calculation method

To review

Registration and Licensing

The principle of giving the best ratings to different licenses is reputation, attitude to the problems of players. The middle category (grade 5) is normal governments of normal countries, most likely everything is ok. But casinos with such licenses are units, the majority accept players only of their own country => score five. Anything below is very weak in all respects.

United Kingdom, Isle of Man, Alderney = 10

States of Jersey, Kahnawake = 9 and 8

Malta, Gibraltar, Estonia = 7

Nevada = 6

Germany, Italy, France, Sweden, Denmark, Belgium, Ireland, Austria, Belize, Spain = 5

Curacao, New Zealand = 4

The rest of the section Jurisdictions = 3

Non-gambling license / No license = 1

Soft / RTP (% return)

Authority and quality of software + the fact of licensing the software manufacturer itself in a reliable jurisdiction + Number of software in a casino.

Microgaming, NetEnt = 10

Novomatic, Cryptologic, IGT = 9

Betsoft = 8

PlayTech, WMS = 7

RTG, Rival, Rival = 6

MegaJack, Chartwell, Random Logic = 4

Fake or No license ( even if there are official software) = 1

Honesty and reliability

Casino administration behavior in the whole: the observance of the stated Regulations, all sorts of policies and T&C.

Cash / Bank and Payment time

Quantity and quality of payment systems. Min and max limits. Payment terms.

Design and usability

The possibility of intuitive and simple use of the casino in the whole.

Bonuses and Promotions

Availability, quality and quantity of bonuses, bonus policy; additional incentives to players.

Quality support service

Quality of support work: the availability of online chat, Skype, speed, completeness and clarity of response to messages.

Rating ARS

To review

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Casino Rank

1 868

Reviews

Discussions

Bonuses

Slots

7723

Softs

Representative on site

Dispute mediator

Not licensed

This casino does not hold a dedicated gambling license.

Self-exclusion issues

Self-exclusion is either not implemented at all, or its process is severely and inadequately complicated (on one hand the player cannot self-limit in a single click, and on the other hand unlocking happens after the first request to support).

Overview Complaints Slots Reviews Discussions FAQs Events

Rating ARS

46.6% ^(#2012)

Player Ratings

55% ⁽¹⁾

Opinion Rating

0 ⁽²⁾

Dynamics of assessments

Calculation details

Calculation method

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