Handling player complaints about errors, crashes and unfair operation of online casino software

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For casino reaction: 97 Hrs

Software glitches

Claim Amount:: $250

2 months ago

Good afternoon. I ran into the following situation on TonPlay. A bonus dropped in Big Bass Trophy Catch, it spun 9 spi [...]

Open

For casino reaction: 86 Hrs

Missing funds

Claim Amount:: $129

3 weeks ago

On May 24, during the night from Saturday to Sunday, I was playing slots with bets of 20-30 rubles. I got a message from [...]

Open

For casino reaction: 49 Hrs

Software glitches

Claim Amount:: $35

4 weeks ago

02.05.2026 I registered on the Zooma project, I prefer the Jade Coins machine from provider Endorphina. On 26.05.2026 I [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $2000

3 weeks ago

Flagman Casino, I put 80,000 up for withdrawal, and it came through yesterday. In the evening I played a bit and put ano [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $187

3 weeks ago

The situation turned out unpleasant, it left a bad taste. They gave 300 free spins with no deposit, x5 wagering, and a [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $2700

4 weeks ago

Hello. I played various games at Mad casino. At one point they delayed the payout, and a day later they deducted all the [...]

Open

Awaiting moderator reaction

Software glitches

Claim Amount:: $1000

5 months ago

Provider Amatic, the game Oktoberfest and others often start lagging during play, lose connection to the server, the gam [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $500

1 month ago

I was playing with a 40 rub bet and had a 50k balance, and at some point the balance disappeared. 2FA was enabled. I che [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $200

3 months ago

Hello, respected Forum Administration and also Casino Jetton. First, my win was not credited, and the winnings were not [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $2500

8 months ago

Good day! Help me figure this out, the Pinko casino is scamming people. They themselves drain the balance, and then clai [...]

Open

Awaiting moderator reaction

Missing funds

Claim Amount:: $1224.67

8 months ago

Please return my money from the Pinco casino. I am a VIP client of the above casino. On 22.10.2025 I won 100,000 rubles [...]

Open

Awaiting moderator reaction

Software fairness

Claim Amount:: $241.47

9 months ago

Good day! Playing on the Vodka project, mainly on the provider - pragmatic play. Every deposit results in total absorpti [...]

Open

Awaiting moderator reaction

Software fairness

Claim Amount:: $1506

9 months ago

Hello, I ran into blatant cheating with no chance to win, I lost 24 times in a row on 14 mines, clicking the same cell e [...]

Open

Resolved

Missing funds

Claim Amount:: $30

1 week ago

Hello. On 11.06.2026, I won money in the Soaring slot on the Zooma Casino project. Attached to this request is a screen [...]

Open

Resolved

Software fairness

Claim Amount:: N/A

3 months ago

Hello, Latest Casino Bonuses team. I'm writing because I ran into a very strange situation at the Ezcash casino. I was [...]

Open

Resolved

Missing funds

Claim Amount:: $30

4 weeks ago

I made a deposit at Fenix to activate 200 free spins, and the terms said the maximum cashout from this bonus was x3. Aft [...]

Open

Resolved

Missing funds

Claim Amount:: $41

1 month ago

I activated a promo code at Jetton casino for $4.6 (333₽). The terms said: wager x50 and max cashout x15 of the bonus am [...]

Open

Resolved

Missing funds

Claim Amount:: $25

1 month ago

Good day to the forum and everyone reading. An interesting situation happened with Jeton casino, and I would like to get [...]

Open

Resolved

Software glitches

Claim Amount:: $100

3 months ago

Good afternoon. I started playing actively at this casino about 3-4 months ago. Lately I've been playing the game The Em [...]

Open

Resolved

Missing funds

Claim Amount:: $90

1 month ago

On May 17 I made a deposit of $50 (3,800₽) from crypto under a TG casino bonus 150% (the bonus was credited manually). I [...]

Open

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Complaints about online casinos for errors and incorrect calculation of results

Complaints from online casino players about software glitches

Complaints from online casino players about funds missing from their account balance

Complaints from internet casino players about the fairness of casino software

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Casino Complaints

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Jan 1, 2026

Published: 2 minutes ago

Apex Casino: 55 USD payout has not arrived since 21.06.2026 ⁽¹⁷⁾

Please wait...

Representative

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Publications

Subscribers

Registration

Jun 19, 2026

Published: 8 minutes ago

Apex Casino: my 22,000 RUB payout has not arrived since 22.06.2026 ⁽²⁾

Good afternoon!

We see that the provider clarified that the payout was successfully processed on its side.

Please provide us with a video from your bank’s online account showing that the payout did not reach you.

As we can see, a similar email from our side has already been sent to you, please reply to it.

Please wait...

Average

Rank

Reputation

Publications

Subscribers

Registration

Jan 1, 2026

Published: 18 minutes ago

Apex Casino: 55 USD payout has not arrived since 21.06.2026 ⁽¹⁷⁾

Yes, no problem, I sent it to your support team, unfortunately I can’t upload such a file here.

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Casino Complaints

Experienced

Rank

Reputation

Publications

229

Subscribers

Registration

Mar 10, 2026

Published: 3 minutes ago #1198042

in reply to: Jetton Games Casino player discussion forum

Anyutka), 4 minutes ago

@saranman well, it’s worth trying once))

@anutka89 hi, I’ve already tried to claim it twice, but I can’t play it through

Please wait...

Skilled

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Reputation

655

Publications

4 193

Subscribers

Registration

Dec 7, 2021

Published: 4 minutes ago #1198040

in reply to: Jetton Games Casino player discussion forum

Saranman, 17 minutes ago

@anutka89 I’m still thinking whether to get it or not, I haven’t taken it even once yet)

@saranman well, it’s worth trying once))

Please wait...

Experienced

Rank

Reputation

Publications

236

Subscribers

Registration

Mar 5, 2026

Published: 17 minutes ago #1198033

in reply to: Jetton Games Casino player discussion forum

Anyutka), 2 hours ago

@snowwinner last year I only played through it once, yesterday I realized it is not worth taking $33 anymore, I did not even get through 5%)

@anutka89 I am still thinking it over, whether to take it or not, I have not taken it once yet)

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