Complaints About Account Issues in Online Casinos

This section collects player complaints about the most common issues with online casino accounts. Reasons for account blocking, platform downtime, registration errors, rule conflicts, verification difficulties, and violations by both casinos and players are analyzed in detail on a case-by-case basis. Leave a complaint and get professional advice on how to resolve the issues.
Before filing a complaint, carefully read the material on the complaint page.
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0
4781
Best
Clear
4781
  For casino reaction: 99 Hrs
Cactus Casino
Cactus Casino
Account suspension
Claim Amount:
N/A
Cactus Casino: I lose all my money and they cannot block me
3 hours ago
I want to permanently block my account in Cactus casino, with no right to an early unblocking. I lose all my money, I am [...]
  For casino reaction: 99 Hrs
Sneket Casino
Sneket Casino
Account suspension
Claim Amount:
$25.4
Sneket Casino: Account blocked with an active withdrawal on 23.06.2026
3 hours ago
22.06.26 I played through a no-deposit bonus at Sneket casino and requested a withdrawal of 1900 rubles. After a day of [...]
  For casino reaction: 99 Hrs
Booi Casino
Booi Casino
Violation of casino rules
Claim Amount:
$70
Booi Casino: I did not know you cannot make deposits with someone else’s card
3 hours ago
Hello, I ended up in this situation: I wanted to request a withdrawal of 40000 rubles, but my balance was canceled. I wr [...]
  For casino reaction: 98 Hrs
Twin Casino
Twin Casino
Account suspension
Claim Amount:
$4800
Twin Casino: Account blocked on 29.10.2025 for 385,133 RUB
8 months ago
I played constantly at Twin casino, made deposits, withdrew, no problems. My account was verified, but then they asked [...]
  For casino reaction: 97 Hrs
DBbet Casino
DBbet Casino
Account suspension
Claim Amount:
$1090
DBbet Casino: since 16.06.2026, they do not verify accounts and do not pay out 80,000 RUB
5 days ago
xHello! I want to report that the Dbbet project is unsafe for regular use. Everything here happens at random, the manage [...]
  For casino reaction: 86 Hrs
Meilstroy Casino
Meilstroy Casino
Account suspension
Claim Amount:
$300
Meilstroy Casino: Account was blocked on 05.06.2026
1 week ago
Hello! On 05.06.2026 I won $300 in the wheel for the first time, I immediately put it up for withdrawal, and after some [...]
  For casino reaction: 86 Hrs
Apex Casino
Apex Casino
Account suspension
Claim Amount:
$400
Apex Casino: account unblocked after being blocked for addiction
2 days ago
Good afternoon , the Libet casino network is breaking all its own rules, including the casino that was released a couple [...]
  For player reaction: 86 Hrs
Norm Casino
Norm Casino
Violation of casino rules
Claim Amount:
$80
Norm Casino: first delayed the payout, then deducted the balance
1 day ago
Hello! I had a problem with the casino, basically the deposit never came through. They never returned it. The payment me [...]
  For casino reaction: 81 Hrs
Bigs.bet Casino
Bigs.bet Casino
Account suspension
Claim Amount:
$153
Bigs.bet Casino: Withdrawal Blocked on 16.06.2026
1 week ago
Vyacheslav, hello! I have been playing at this casino since last year, tons of deposits and withdrawals, and everything [...]
  For casino reaction: 77 Hrs
JetTon Games Casino
JetTon Games Casino
Account suspension
Claim Amount:
$200
JetTon Games Casino: Account blocked on 17.06.2026
1 week ago
Hello. Jetton games blocked my account under clause 5.4 of the platform rules.... The rule says that a player can only h [...]
  For casino reaction: 77 Hrs
JetTon Games Casino
JetTon Games Casino
Account suspension
Claim Amount:
$200
JetTon Games Casino: My account was closed on 17.06.2026
6 days ago
Hello. I assume it is my turn now to raise the issue of my account being blocked under section 5.4. On June 17, th [...]
  For casino reaction: 76 Hrs
Apex Casino
Apex Casino
Account suspension
Claim Amount:
$700
Apex Casino: Account blocked for 55,524 RUB on 23.06.2026
1 day ago
Hello. I played through a 100 FS bonus, my balance was about 14,000, after clearing the bonus the balance dropped to 3,9 [...]
  For casino reaction: 75 Hrs
Luckmore Casino
Luckmore Casino
Account suspension
Claim Amount:
$1200
Luckmore Casino: 19.06.2026, 100,000 RUB deducted from balance
1 day ago
Hello. I registered at the Lukcmore casino, made a deposit right away, and started playing. I won some money. Then I wen [...]
  For casino reaction: 75 Hrs
Vodka Bet Casino
Vodka Bet Casino
Account suspension
Claim Amount:
$2200
Vodka Bet Casino: My account was blocked on 22.06.2026 for placing bets
1 day ago
I have been playing at vodkabet for several years. Yesterday I won a little, and they blocked my account. I have never r [...]
  For casino reaction: 74 Hrs
JetTon Games Casino
JetTon Games Casino
Account suspension
Claim Amount:
N/A
JetTon Games Casino: Account closed for duplicate on 22.06.2026
1 day ago
Hello everyone! I am a VIP player at Jetton Games casino, and last Friday there was a stream where, with a $100 deposit [...]
  For player reaction: 74 Hrs
Norm Casino
Norm Casino
Account suspension
Claim Amount:
$390
Norm Casino: Account blocked, 28,000 RUB
1 week ago
On June 13, I registered an account using a referral link at Norm casino. I made a deposit of 2000 with a 100% bonus + [...]
  For casino reaction: 73 Hrs
JetTon Games Casino
JetTon Games Casino
Account suspension
Claim Amount:
$430
JetTon Games Casino: the account was suddenly blocked on 22.06.20226
2 days ago
After depositing $310 into my gaming account and, during play, also winning more than $200, I decided to withdraw my win [...]
  For player reaction: 73 Hrs
1xBet Casino
1xBet Casino
Account suspension
Claim Amount:
$3000
1xBet Casino: 4 years ago I sent the documents by mail, but I never received the payout
2 weeks ago
Good evening! 4 years ago my account was blocked after I made sports bets. The account was blocked, I wrote to support, [...]
  For casino reaction: 63 Hrs
Gama Casino
Gama Casino
Account suspension
Claim Amount:
$20000
Gama Casino: since May 2025, accounts are no longer blocked for addiction
6 days ago
Good afternoon. Since 2025 I have been trying to block my account in Gamma Casino, but the managers keep talking me out [...]
  For casino reaction: 63 Hrs
Gama Casino
Gama Casino
Account suspension
Claim Amount:
$5500
Gama Casino: I haven't been able to get my account blocked for 2 years
1 month ago
For several years now (since 2024) Gama casino have refused to block my account. In support chat they every time tell me [...]
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Casino Complaints

Comments on current complaints

avatar-76831
Average
Rank
3
Reputation
13
Publications
99
Subscribers
0
Registration
Jan 1, 2026
0  
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avatar-82650
Representative
Rank
1
Reputation
0
Publications
9
Subscribers
0
Registration
Jun 19, 2026

Good afternoon!

We see that the provider clarified that the payout was successfully processed on its side.

Please provide us with a video from your bank’s online account showing that the payout did not reach you.

As we can see, a similar email from our side has already been sent to you, please reply to it.

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avatar-76831
Average
Rank
3
Reputation
13
Publications
99
Subscribers
0
Registration
Jan 1, 2026

Yes, no problem, I sent it to your support team, unfortunately I can’t upload such a file here.

0  
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Casino Complaints

Casino issues forum discussions

avatar-36430
Experienced
Rank
5
Reputation
88
Publications
237
Subscribers
0
Registration
Oct 21, 2022
olegpetkin, 3 hours ago
@olvlav I thought people already no longer fall for this. But apparently newbies

@olegpetkin​ Pedkin, you’re a funny-looking sticker.

0
0
0  
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avatar-79003
Experienced
Rank
5
Reputation
73
Publications
229
Subscribers
0
Registration
Mar 10, 2026
Anyutka), 6 minutes ago
@saranman well, it’s worth trying once))

@anutka89 hi, I’ve already tried to claim it twice, but I can’t play it through

0
0
0  
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avatar-29012
Skilled
Rank
10
Reputation
655
Publications
4 193
Subscribers
1
Registration
Dec 7, 2021
Saranman, 19 minutes ago
@anutka89​ I’m still thinking whether to get it or not, I haven’t taken it even once yet)

@saranman​ well, it’s worth trying once))

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