1Win Casino blocked my account, then easily reopened it for me
Reason
Violation of casino rules
Amount
$120
Author
User36737
Status
Rejected
Date
6/1/22, 10:56 PM
Complaint from User36737 to 1Win Casino dated 6/1/22
User36737
SvetlanaL, let’s say that if you are already “changing” and not screwing people over
They unbanned the permanent account for gambling addiction
March 17, 2021 | 11:16
The last activity was.
Even if you ignore gambling blocks and there is already a violation, and by your own rules 3 months have passed and you still have not banned the account …
I am asking you to ban the account and not unban it, and to return the deposits for 31 05 2022
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Discussion process (7)
Casino Complaint
Complaint statistics against 1Win Casino
Solved problems
431 from 525
Percentage solved
82.1 %
Avg complaint life time
8.8 дн.
Avg claim amount
$2555
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Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 1, 2022 at 7:56 PM |
| Last revision | May 23, 2023 at 10:13 PM |
| Views | 482 |
Casino Complaint
Complaint Author
| Parameters | 1Win Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
User36737
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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A complaint has been sent to the casino
Hello!
Please be informed that pursuant to clauses 12.2 and 20.3 of the Site Use Rules, section General Terms and Conditions (hereinafter – the Rules), the Client is responsible for any actions and transactions carried out with his account. We are not liable for negligence, losses, damage, or other detriment that we cannot foresee at this time.
Unfortunately, refunds of lost funds are not provided for.
Previously, we had not received any requests from your account to the company’s email asking to block the account. At the moment the account is fully blocked at your request. To restore access you can contact us at our email address.
Sincerely, the 1win team.
Hey player, do you have proof that you contacted this casino to close the account? Emails from your inbox, for example?
There are no screenshots – this was done a year ago through tech support chat. And also even by their rules which they say the account is blocked after 3 months of inactivity – but in fact I didn’t log in for a year after I submitted a request to block the account permanently with no right to unban.
I ask to return the money because I did not authorize unblocking the account
Published: June 16, 2022
Hello!
To block an account you must contact the company’s official email. Unfortunately, we did not receive any requests from you to block the account after 3 months of inactivity on the site. At the moment the account is fully blocked at your request. The company does not restrict users from returning to the site, so you can apply to have your account unblocked.
All lost funds that you deposited to the site while active on it and used for gameplay cannot be returned.
We inform you again that in accordance with clauses 12.2 and 20.3 of the Site Usage Rules, section General Terms and Conditions (hereinafter – the Rules), the Client is responsible for any actions and transactions made with their account. We are not liable for negligence, losses, damage and other losses that we cannot foresee at this time.
Unfortunately, a refund of lost funds is not provided.
Respectfully, the 1win team.
And why write that the account is blocked and that it can be unbanned?! Although I had blocked it earlier and you yourselves unbanned it (I didn’t allow the account to be unbanned under any circumstances)
Unfortunately, as I already wrote to you in another complaint, the Curaçao license does not prohibit reopening closed accounts, everything depends on the casino’s internal policy, so based on the license rules you can’t accuse the casino of violating its own rules – it’s not allowed
Complaint closed