1Win Casino: no payouts since December, then they blocked an account with $1,600
Complaint from Nuta1974 to 1Win Casino dated 2/9/24
Hello, I want to file a complaint about the casino 1 win, please help me sort out the problem. At the end of December 2023 I registered an account, made a deposit and won 3500 rubles on the slots. I requested a withdrawal, but the money didn’t arrive, I canceled it and lost them, then on 07.02.2024 I won 1600 rupees and also requested a withdrawal, the money didn’t arrive again, I wrote to support, they put me through verification, I sent all the documents they requested, that same evening they blocked my account without warning, the notification about the block arrived only on 08.02. They accused me of fraudulent activity which I did not commit. Please investigate this issue, unblock my account so I can withdraw the funds and continue playing, thank you in advance.
Discussion process (3)
Complaint statistics against 1Win Casino
Claims against 1Win Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | February 9, 2024 at 11:21 AM |
| Last revision | February 13, 2024 at 12:06 PM |
| Views | 244 |
Complaint Author
| Parameters | 1Win Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Nuta1974
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Hello!
As previously stated in the letter, your account has been blocked for violating clause 9.7 of the Terms of Use, section “General Terms and Conditions (hereinafter – the Rules)”: If a betting participant commits fraudulent actions against the bookmaker company (multi-accounting, use of software to automate bets, betting on arbitrage situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the bookmaker company reserves the right to put a stop to such fraudulent actions.
We strictly adhere to the rules and urge our players to do the same. Therefore we never make unfounded decisions.
Sincerely, the 1win team.
Proofs provided
The player has a multi-account.
Complaint dismissed