1xSlots Casino keeps canceling my $815 card withdrawal
Status
Resolved
Date
4/17/23, 11:31 AM
Complaint from VOSMOI to 1xSlots Casino dated 4/17/23
VOSMOI
The casino artificially cancels payouts to the card by crediting them to the gaming account. And with such methods they force you to play. And they shift/delay the timing of credits to the card.
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Discussion process (14)
Casino Complaint
Complaint statistics against 1xSlots Casino
Solved problems
184 from 186
Percentage solved
98.9 %
Avg complaint life time
5.2 дн.
Avg claim amount
$310
Casino Complaint
Claims against 1xSlots Casino
On the reaction of casino: 91 Hs
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The withdrawal was made on February 21. It didn't come through completely. There’s still 1000 rubles left. It seems like [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 17, 2023 at 8:31 AM |
| Last revision | June 1, 2023 at 12:07 AM |
| Views | 1113 |
Casino Complaint
Complaint Author
| Parameters | 1xSlots Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
VOSMOI
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Published: April 18, 2023
Hello. Yesterday I withdrew 380 USD to my card. There is still 435 usd left. Yesterday and today they repeatedly refund money to the gaming account, which I understand from experience and many players is done so that the player will play.
VOSMOI, hello. Unfortunately, at the moment there are widespread issues with card withdrawals due to technical reasons. Your pending withdrawals have now been cancelled, and you can submit funds for withdrawal again, but it’s better to withdraw in a single request up to 15000 RUB (you can create an unlimited number of requests) to avoid subsequent refusals. We would also recommend that you create a Payeer wallet (no deposit from it is needed), verify it with our security service and withdraw to it. Withdrawals to e-wallets up to 24 hours are faster than to a card and will work more reliably. To get the full instructions on verifying a new method, you can contact the chat on the site or email support(@)1xslot(.)com. Sincerely, the 1xSlots team.
Published: April 19, 2023
Hello. You yourselves are violating the payout rules. Since 09.04.2023 a payout of 15000 rub has been pending, and since 12.04.2023 10000 rub. These amounts were refused and returned to the playing account, I immediately make the withdrawal again and that way the date shifts. Also the amount of 10000 rub from 17.04.2023 was shifted from 09.04.2023 but there’s no screenshot because I didn’t know you pull these tricks. Using Payeer withdrawal methods is not profitable for me!!!!! I made my deposit to you from a card – return it to the card. Also in the screenshot you can see how this happens using the example of 25000 rub that are on the playing account.
Published: April 18, 2023
Hello. Yesterday you sent 31,000 RUB to my card. Which first of all contradicts your claims. I also have information that on other online gaming sites there are no problems withdrawing to a card. And your constant refunds to the gaming account are nothing but a way to lure a player into wasting their money.
Published: April 18, 2023
You are deeply mistaken in that conclusion. There are a lot of delays with payouts specifically to cards, deposits even get lost
Published: April 18, 2023
Why do they say it’s a problem on your bank’s side, and why are there problems only when it comes to withdrawals? why are there no problems when I make a deposit?
Published: April 18, 2023
I made a withdrawal to a card at another online casino. It took 7 minutes. No problems or delays.
Published: April 18, 2023
Forgot. The withdrawal to the card was a single payment of 31000 rub.
Published: April 18, 2023
Same as the request!!!!
1. You are deeply mistaken about hassle-free payouts at other casinos; it’s enough to read complaints from other players.
2. You have an open complaint – conduct the dialogue there, and don’t file new ones about this case.
Published: April 19, 2023
Hello. They processed a withdrawal to my SberVISA card using SMZ 31000 rub 17.04.2023. And now, when an amount of 35000 rub has been pending since 09.04.23, they don’t want to follow their own timelines. Everything else about their provider refusing – yes, that happened, but I created the withdrawal immediately and the date shifted automatically. This is not acceptable; they need to monitor this and take measures to follow their rules.
They paid out the entire remaining balance now . Issue closed. Thanks to your site.
Complaint resolved