1xSlots Casino: my deposit limits aren't working again and I lost a lot
Complaint from LegendsNeverDie to 1xSlots Casino dated 2/9/26
Hello! I ran into a problem again – the limits aren’t working. I set a 500 euro limit a long time ago; a couple days ago that at least used to stop me, but today some kind of weird thing happened: I was allowed to deposit more than usual! Before that your site used to say there are limits, you can’t top up. I thought, fine, at least the limits protect me, but in the end about 1450 euros were deposited today. I ask the casino to compensate the amount or issue a refund, since this is a breach of the project’s rules.
In case the casino claims that you increased the limits – NO! I even attached a screenshot to support showing the 500 euro limit, yet I was able to create a top-up request for 2500 EURO! This is a direct violation of the rules, please refund my deposits to the balance and fix the limits.
Discussion process (9)
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | February 9, 2026 at 11:06 AM |
| Last revision | February 10, 2026 at 11:42 PM |
| Views | 185 |
Complaint Author
| Parameters | 1xSlots Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
LegendsNeverDie
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
@1xSlots (1xSlots)
Let me explain the situation.
Somewhere around August, there was already a problem with 1xSlots: the limits were not working correctly. They resolved the issue back then – I was compensated for the limit, and everything was fine after that.
But today the situation repeated itself. I have a daily limit of 500 euros, yet in one day I topped up my account by more than 1500$ (about 1350 euros). I noticed something strange: the system somehow allowed me to deposit over the limit.
I immediately went to the “Responsible Gaming” section, where the limits are set – it still shows 500 euros. After that, I contacted support (as they asked – to write there, not on the forum).
And you know what they did? They split my deposits and claimed that “the limit was updated at 14:48,” and at that moment I was playing. Although logically, the limit should work from the start of the day to the end of the day, not “reset” in the middle of the day.
Even by their version, it still results in an excess: in one day I deposited about 1350 euros, and their explanation “500 + 500 = 1000” still doesn’t cover the amount. It looks like a lame excuse from support.
Then I started explaining with emotions, using some profanity (sorry for that, but the situation really got to me). In the end, support said that “we can’t help you,” and closed the chat.
And one more thing: during the conversation, I created a deposit request for 2500 euros just for testing – and they easily provided me with the card/details to send 2500 euros. So the limits are basically not working, even though just a couple of days ago the system said I reached my daily limit.
I’m forwarding the message I sent to your Community Manager so you’re also in the loop
Here are the proofs and screenshots
Good day!
We regret that you had to face this situation again – we understand how inconvenient it can be. By coincidence, our specialists discovered a technical glitch in the deposit limits this very morning. What an unfortunate coincidence 😥
As soon as the problem was identified, we immediately put it into work. The team is already working on restoring the system’s correct operation, and a solution is expected soon.
We sincerely apologize for the inconvenience caused. Despite the difficulties, we are glad to note that luck was on your side this time and the casino game still brought you wins.
Best regards,
the 1xSlots team
another -620$ I don’t know, they don’t want to return the limits, the representative is also silent
For now, I’ve set a self-exclusion
@1xSlots oh, thanks for at least responding, will you at least return the amounts that are above the limits?
Good day!
Once again, we apologize for the situation. It’s really unfortunate that you were hit by the system failure twice – we understand that this has been an unpleasant experience. An amount of 633 EUR has been credited to your balance – the funds you deposited beyond the established limit.
We inform you that according to the rules of our casino, we have the right to refuse to accept bets at our discretion. Therefore, further play on the platform is not possible. We ask you to withdraw the specified funds from your account.
We wish you all the best and thank you for your understanding.
@1xSlots @vyacheslavlenin (VyacheslavLenin)
Complaint resolved, thanks
Complaint resolved