7bitCasino payout problem
Complaint from Igor75777 to 7Bit Casino dated 2/11/21
I contacted and wrote to you back in distant 2018! The message text with a screenshot is in the attached file: screenshot 1
On 18.05.2018 I registered at 7bitcasino. I filled in the profile info and made a deposit of $700 in bitcoin 0.09. I lost and made another deposit of 0.09. Then I won 0.45 and submitted a withdrawal request. They refused me for a long time, then on 21.05.2018 they wrote that I needed to submit documents for verification. I submitted all the documents and at the end of the day when I logged into the account my winnings were canceled due to clause 3.11 that I am from Ukraine. When I read the terms on the site in Russian, Ukraine was not listed!!! (THERE IS VIDEO EVIDENCE and screenshots). I argued for a long time and in the end they only returned my deposit, they took the winnings! Yesterday they blocked the account and made changes to the terms and conditions (added Ukraine). I can’t upload the video in the proof, but the fact that they already changed the terms and conditions yesterday in the Russian app by adding Ukraine and other countries!!! shows that it is their fault!!!
Screenshot of my deposits 18.05.2018
in the attached file: screenshot
I made two deposits:
first 0.086 BTC, lost. Then I made
second 0.096 BTC, and in the end won 0.45 BTC!
Attempts to withdraw funds and correspondence with 7bitCasino support brought no results.
See screenshot 3
In the end they returned my deposit without my winnings 0.27 BTC! After that my account was blocked citing clause 3.11 which they themselves edited to add Ukraine!!! (see screenshot 3). After that I posted a complaint on your site (see screenshot 1)
A few years later I received a message from 7bitCasino support offering compensation up to $500 for deleting my complaint (see screenshot 4)
I replied that I would remove my complaint after the return of my winnings 0.27 BTC (see screenshot 5)
I have not received an answer so far (see screenshot 6) and decided to write to you again in more detail.
Since 7bitCasino are not responding to my complaints and are not returning my 0.27 BTC, I am forced to continue posting this complaint and resolve this matter legally!
Discussion process (11)
Complaint statistics against 7Bit Casino
Claims against 7Bit Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | February 11, 2021 at 12:09 PM |
| Last revision | August 11, 2021 at 9:07 PM |
| Views | 2016 |
Complaint Author
| Parameters | 7Bit Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Igor75777
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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We reopened your old complaint and sent you email notifications, but you never replied to us
The complaint has been sent to the platform
Dear Igor75777 and users of LatestCasinoBonuses,
We would like to explain the situation that has arisen.
We would like to start by saying that Igor75777 did indeed register with our casino and was lucky enough to win funds. Unfortunately, during verification it was revealed that the user is from Ukraine. According to our rules at that time (as well as now), players from Ukraine are not allowed to play at our casino. Because of this we informed the player that he was prohibited from playing at the casino, the winnings were confiscated, and his own funds were returned to the owner.
At that time the English-language casino terms stated that players from Ukraine cannot play at the casino. Unfortunately, in the Russian-language version of the rules this information was displayed incorrectly. Since, according to the rules, the English version of these Terms and Rules should be considered as the primary, final, and complete one, we acted strictly by it.
We contacted the player regarding the previous complaint that was posted on the LatestCasinoBonuses forum in 2018. Our team reviewed the situation and decided to offer the player compensation for the inconvenience caused. Unfortunately, the player refused this option and did not respond to the next letter.
Our casino is developing very dynamically, we are working on building a brilliant casino reputation and try to listen to every player’s opinion. That is why we addressed this situation.
We want to state that it is important to us that any errors do not affect players’ comfort at the casino and do not create a distorted impression of us. Therefore we have decided to return the player his winnings at the current rate at the time of play at the casino – 0.048 BTC.
We hope that in this case we have satisfied the request of the player Igor75777 and ask him to contact us by writing to the email.
Sincerely,
the 7Bit Casino team
Published: March 24, 2021
Hello.
I won 0.27 BTC and I ask you to return exactly that amount, because obviously you understand that you were wrong back then, which means my win is legitimate and I demand it in full
Published: February 12, 2021
Hello.I deposited Bitcoin, played with Bitcoin and withdrew Bitcoin.Let them return the winnings in bitcoins.
Dear player, if you filed a complaint with us, please be so kind as to continue the dialogue in it, and not via email with the casino.
Published: February 12, 2021
Hello. Next I will have to write complaints on other forums and contact lawyers. You understand that in our dispute I am right ! Let them return my winnings 0.27 BTC and I will delete the complaints!
IGOR75777 complaints here are not deleted, but only closed
as resolved/, or not
Published: February 12, 2021
ok, thanks
IGOR75777 sent you a private message, read it
Published: March 11, 2021
Hello,is there any information regarding the complaint?
The player received an amount equal to his win at the time of the deposit
complaint was partially upheld