7k Casino: repeatedly requested that their account be blocked

The complaint has been sent to the casino

Hello. I don’t see any requests in your profile recently. The last time you wrote was in July about a deposit that wasn’t credited to the account balance. To block the account, they send you a message with a questionnaire that you need to fill out to confirm your ownership of the profile. They’ll also need photos of you in front of the open profile and holding a document. If you’re willing to go through this procedure, I’ll forward the request and they’ll send the appropriate message to your email. If you’re not willing, then you can simply change passwords, unlink cards and stop using the account.

Hello. I have forwarded a request to send you an email with a questionnaire for the block. It should arrive during the day. Please check all incoming folders, including the “Spam” folder, in a few hours.

I also warn you that there should be no more financial or gambling activity on the account.

Hello. I see that on December 31 our specialists sent you another email. It contains a follow-up request for information for the block. Please review it and provide the missing information.

Hello. Please clarify, do you plan to provide the missing information in response to our specialists’ letter for the block? I want to let you know that you can also use the self-restriction feature. You can find this section in your profile.

The player’s account has been blocked.
Complaint resolved.

Complaint resolved