Account blocked with 15,000 rubles at Korona Casino

Complaint submitted.
The player did not provide any details.
If the player does not publish the details before the deadline given to them for responding, the complaint will be closed without further support.

Dear player, Your complaint has been successfully published and sent to the casino administration!

Please, before creating a complaint – READ THE RULES!

What, are we clairvoyants, supposed to understand the gist of the complaint without details?

I corrected the text; next time, be more vigilant.

Regards

everyone’s known for a long time that this casino is a rip-off and you most likely won’t get your money

The casino is shit!

Play at Goldfish!

Hello, respected Evgeniy. My name is Denis. I am an official representative of Casino Korona.

The rules posted on our site state the following:
“Each player is allowed to have only one gaming account in one currency, provided they play for real money.”
This means that by registering with our casino you agree that you will have no more than one account for playing for real money in the ruble currency and no more than one account for playing for real money in the dollar currency.

The security service conducted an investigation and provided information that you registered 5 accounts in the ruble currency at our casino, on which the same payment details were used to top up the gaming balance. The accounts were registered to the following emails:
r***[email protected]
8***[email protected]
e***[email protected]
e***[email protected]
t***[email protected]

Your accounts were blocked in accordance with our casino rules:
“- in the case of obvious and proven fraud by the player, Casino Korona may refuse payout of funds, as well as block the player’s account”

The account registered to the email r***[email protected] was left available for you to play, as it was created first.

Sincerely, the administration of Casino Korona

Dear representative, I would like to clarify: when the player created duplicate accounts, did they have an advantage over the casino, or were they playing with their own deposits without bonus funds?

If it’s the latter, then there was no advantage and the player can get their money.

Dear Judge.

I believe that your question is not entirely appropriate in this situation, because the player violated the casino rules. The player is informed about these rules when registering a new user account, and confirms via a “checkbox” that he agrees with the “terms and conditions” and the “information protection policy”.

The player claims that he is categorically against the existence of multiple accounts, thereby providing false information when submitting the complaint.

As for your question – the player played exclusively with his own deposits, but that does not exempt him from complying with a number of strictly regulated rules of our casino.

Regards, Casino Korona administration

P.S. If you were fined for speeding on the road, the phrase “but I did not cause an accident, so you do not need to issue me a fine” will not change anything. You violated the rules and bear responsibility for it.

The police aren’t there just to hand out fines, etc. They’re there to prevent situations like this with speeding, etc. If anything. And the police give one warning.
And you’ve got people sitting there – how come you didn’t notice he was making deposits to different accounts from one bank account and did nothing. You only acted when he withdrew? That’s negligence.
By your example, it’s like a person exceeded the speed limit, but you only stopped his car and fined him when he had the most cash on him.
Okay the guy made accounts there. Didn’t take bonuses. Didn’t get any benefit, just made things worse for himself by playing in your shitty establishment with slots rigged to 0. And then you go and bring up examples about roads, fines, etc.
Don’t play at casinos like that. There are plenty of decent ones.

Dear player, the CASINO claims that you have duplicate accounts. Let’s go the other way and assume that this is true.
What could have driven you to create multiple accounts (given that you only played with your own deposits, topping up the accounts from the same payment details)? Basically, thinking unemotionally, the whole point of CREATING ADDITIONAL ACCOUNTS is lost.
I understand that there is a reason to open duplicate accounts if:
1) There is a first-deposit bonus;
2) The account hit a withdrawal limit;
3) You forgot your casino login details due to your own mistake.
Your case is somewhat strange, and either you are withholding something, or there is a complete lack of logic in the sequence of actions suggested by the casino. Which would point to another possibility: a possible “scam” by the casino itself. But we’ll leave that for the postscript.
At this stage, it is very important not to avoid an honest answer.
After your feedback, we will continue resolving the claim.
Regards

So you had other accounts?)

In fact, you admitted that you had multiple accounts. Right now, the resolution of the complaint depends specifically on the casino and their loyalty toward their customers. From my point of view and our admin’s – Pay.

But from the rules side, there was a violation (formal*), *since only the PLAYER’S EMAIL is specified during registration and that’s it.

I’ll say one thing: casinos that care about their reputation resolve THIS KIND OF CASES in favor of the player. Experience shows this practice.

Regards

The complaint is closed with status: NOT RESOLVED

Regards