Account verification
Reason
Verification issues
Amount
$60
Author
Docentigor
Status
Resolved
Date
11/17/16, 10:53 PM
Complaint from Docentigor to Buran Casino dated 11/17/16
Docentigor
I registered at BuranCasino and got a bonus. I played it through. I requested a withdrawal. They asked for documents to verify the account. I sent them. There’s no response. I can’t get a clear answer in the chat. Please look into it.
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Discussion process (3)
Casino Complaint
Complaint statistics against Buran Casino
Solved problems
4 from 4
Percentage solved
100 %
Avg complaint life time
80 ч.
Avg claim amount
$104
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | November 17, 2016 at 7:53 PM |
| Last revision | November 20, 2016 at 10:02 AM |
| Views | 663 |
Casino Complaint
Complaint Author
| Parameters | Buran Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Docentigor
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Dear player, your complaint has been successfully published and sent to the casino administration!
Dear judge!
We conducted a thorough review of this complaint and provide you with complete information on the history of the user’s payout.
The user requested a withdrawal of funds on 2016-11-13 at 04:48 (GMT +3).
The casino’s Finance Department requested account verification by sending a letter the same day at 14:30 (GMT +3).
For the requested verification the user provided only part of the requested documents at 16:01 (GMT +3); the second part of the documents was provided by the user at 16:34 (GMT +3) that same day.
The account was verified on 2016-11-15 at 18:30 (GMT +3), after which the payout was made on 2016-11-15 at 18:43 (GMT +3).
According to the casino rules, a payout is made within 12 business hours after account verification. After verification, processing of the withdrawal request took less than an hour.
Published: November 20, 2016
Good afternoon!
Thank you for the detailed response. The incident has been resolved.
The complaint is closed with status: RESOLVED
Regards