Amerio Casino: won on 4th deposit and was blocked with a balance of 55,000 RUB

Amerio Casino: won on 4th deposit and was blocked with a balance of 55,000 RUB

Resolved
Disputed casino
Reason
Account suspension
Amount
$600
Author
Ksilen37
Status
Resolved
Date
4/5/24, 12:49 PM

Complaint from Ksilen37 to Amerio Casino dated 4/5/24

Ksilen37
Ksilen37

Hello. A really unpleasant situation happened at the Amerio casino – I lost my 1st deposit of around 10k without any withdrawal, from the next deposit I managed to climb up a bit and they paid out within a few days, then I made a 3rd deposit of 15 thousand and lost that one again, but from the 4th deposit with my last money luck smiled on me and I climbed up to 55 thousand and then some crazy shit started happening at the casino – providers disappeared: Amatic, Pragmatic, those were the ones I noticed right away and got scared and quickly requested a withdrawal. And apparently the casino decided I had won too much from them and just blocked my account. Please help with unblocking and withdrawing the funds

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Account suspension Total complaints: 4027
Resolved Total complaints: 12059
Coverage Views: 756
Casino Complaint

Discussion process (6)

avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 981
Subscribers
165
Registration
Nov 14, 2015

Complaint sent to the casino

0  
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avatar-54322
Complaint Author
Rank
4
Reputation
30
Publications
10
Subscribers
0
Registration
Apr 4, 2024

Hello. After 30 days my account was unblocked. I requested a withdrawal and it’s already been 6 days and they still haven’t paid me and the support keeps feeding me promises that they’ll pay it out any day now. I figure the casino is just waiting for me to lose and not get the withdrawal – please help speed this up

0  
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avatar-52640
Representative
Rank
4
Reputation
35
Publications
147
Subscribers
0
Registration
Feb 14, 2024

Good afternoon.

Support told the player that our security system was triggered regarding gaming activity.
Several patterns matched. Therefore the player’s account has been frozen pending verification.
The verification period takes up to 30 business days

0  
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avatar-54322
Complaint Author
Rank
4
Reputation
30
Publications
10
Subscribers
0
Registration
Apr 4, 2024

Hello. After 30 days my account was unblocked. I submitted a withdrawal request and it’s been 6 days already and they still haven’t paid me out, and support keeps stringing me along saying they’ll pay it out any day now. As I understand it, the casino is just waiting for me to lose my balance and not get the withdrawal – please help speed this up

0  
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avatar-52640
Representative
Rank
4
Reputation
35
Publications
147
Subscribers
0
Registration
Feb 14, 2024

Withdrawal processed in full

0  
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avatar-3519
Administrator
Rank
18
Reputation
2 833
Publications
59 981
Subscribers
165
Registration
Nov 14, 2015

Complaint resolved

0  
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Casino Complaint

Complaint statistics against Amerio Casino

Solved problems
21 from 24
Percentage solved
87.5 %
Avg complaint life time
13.7 дн.
Avg claim amount
$507
Casino Complaint

Claims against Amerio Casino

Unresolved
Amerio Casino
Amerio Casino
Missing funds
Claim Amount:
$930
10 months ago
The last withdrawal request was rejected. The money was supposed to be returned to the casino account, but that didn't h [...]
Unresolved
Amerio Casino
Amerio Casino
Payout delay
Claim Amount:
$6438
1 year ago
Hello. On 01.06 I requested a withdrawal. More than 48 hours have passed and the money is not here. I wrote to support, [...]
Resolved
Amerio Casino
Amerio Casino
Payout delay
Claim Amount:
$125
1 year ago
first i requested a withdrawel denied kept saying in support to wait 48 hrs again and i did and all of a sudden technica [...]
Resolved
Amerio Casino
Amerio Casino
Payout delay
Claim Amount:
$102.22
1 year ago
Hello. On 22.04.2025 I requested a payout from the casino "Amerio" for the amount of 102.22 USD. The deposit had been ma [...]
Resolved
Amerio Casino
Amerio Casino
Payout delay
Claim Amount:
$12
1 year ago
Good day. Amerio casino has been dragging out the withdrawal for a week, even though all checks and application processi [...]
Rejected
Amerio Casino
Amerio Casino
Payout delay
Claim Amount:
$2500
1 year ago
Hello again, I topped up 2,500 euros, but knowing they have small withdrawal limits, I'm writing in the chat to find out [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added April 5, 2024 at 9:49 AM
Last revision May 17, 2024 at 7:43 AM
Views 756
Casino Complaint

Complaint Author

Parameters Amerio Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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