Arkada Casino: my account was disabled with 40,000 RUB after a withdrawal request
Status
Resolved
Date
12/30/24, 5:16 PM
Complaint from dimonsk85 to Arkada Casino dated 12/30/24
dimonsk85
I registered on this project, deposited 12,800 RUB with a 150% bonus, successfully cleared the wager, and requested a withdrawal of 40,000 RUB. They asked for verification. I completed everything, the chat said the account was verified and I could create a withdrawal request. After I created the request they disabled the account. There are no duplicate active accounts.
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Discussion process (4)
Casino Complaint
Complaint statistics against Arkada Casino
Solved problems
94 from 94
Percentage solved
100 %
Avg complaint life time
7.4 дн.
Avg claim amount
$1097
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 30, 2024 at 2:16 PM |
| Last revision | December 31, 2024 at 7:38 AM |
| Views | 988 |
Casino Complaint
Complaint Author
| Parameters | Arkada Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
dimonsk85
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
I’ll add, the funds were withdrawn, but the account is still disabled, they cite blocking the account due to gambling addiction, even though no such request was made.
Hello!
Your account has been blocked because we detected overlaps with another account that was blocked due to addiction.
Proofs of overlaps provided.
However, the payout to the player was made
Complaint resolved