Auf Casino: My $20 deposit hasn't arrived since 13.12.2024
Complaint from Dobronx to AUF Casino dated 12/16/24
I made a deposit on December 13 at around 4 AM Moscow time via SBP for 2050 rubles, I transferred to Ozon Bank. After a day and a half there’s no information about my money, I gave them the transaction receipt, then about 12 hours later they asked for a card statement in chat, I sent that too, and since then silence. They didn’t even send a request for the statement by email, I had to write to them myself, so they just don’t give a damn at all. Besides that, their payment system is shady, because after the transfer they didn’t even let me file an appeal to attach the receipt – an error just popped up and that was it, there were no further options. The casino gives no answers and makes no requests. It looks like they periodically just screw players out of their money.
P.S. I made the deposit for a 100% bonus, by now I assume the bonus will have lost its validity, I ended up with neither the bonus nor the money, and even if they credit the deposit thanks to the complaint, I don’t think anyone will give the bonus – they’ll just spit in your face, saying the promotion expired, buddy, it’s not our fault we can’t use proper payment systems. My demand is crediting the money with the bonus, I can provide the screenshot of the bonus from the email, any statements, etc. to the administration without problems.
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 16, 2024 at 3:10 PM |
| Last revision | December 18, 2024 at 4:57 PM |
| Views | 174 |
Complaint Author
| Parameters | AUF Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Dobronx
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
My deposit still hasn’t arrived, they’ve blocked the ability to contact the chat, there are no comments regarding my money.
Good afternoon, dear Dobronx!
We are very sorry that you had to face this issue on our project.
There are indeed sometimes delays with card deposit methods.
Unfortunately, we cannot always influence the speed of order processing, as it happens on the payment provider’s side.
We strongly recommend using cryptocurrency for both deposits and withdrawals.
We would also like to note that your deposit, as well as the 100% bonus, were credited to the account.
This happened not because of the complaint, but because all card deposits and withdrawals ultimately receive a final status, although sometimes it takes a bit more time to resolve the issue.
Regarding the claim about the support chat being blocked – this is false information. You received a response every time you visited the chat.
Once again, we apologize for the inconvenience caused.
Sincerely, your AUF Casino team
Complaint resolved