Banda Casino: part of balance deducted after wagering a 6,300 RUB bonus
Reason
Bonus rules violation
Amount
$100
Author
Annanik0401
Status
Rejected
Date
10/24/24, 5:47 PM
Complaint from Annanik0401 to Banda Casino dated 10/24/24
Annanik0401
Casino Banda took my money 6300, I played through the bonus on my real balance there was 5800, I topped up 500, they gave another bonus 6300, they just wrote off mine and left only the cashout from the bonus 3000, they wrote off my 6300, help get the money back, my 6300 and the cashout x10 is 2010 plus my 6300
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Solved problems
80 from 81
Percentage solved
98.8 %
Avg complaint life time
10.8 дн.
Avg claim amount
$817.2
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | October 24, 2024 at 2:47 PM |
| Last revision | November 8, 2024 at 5:31 PM |
| Views | 338 |
Casino Complaint
Complaint Author
| Parameters | Banda Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Annanik0401
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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They wrote in the notification that the bonus went to the bonus balance, but they actually credited it to the real balance and deducted my personal 6300₽, let them return it
You have an active complaint
No need to file a new one
Hello, dear user!
We thoroughly checked the information on your account and prepared a detailed explanation of your situation for full understanding.
Your bonus has special wagering rules: real balance is used first, then the bonus balance, and winnings from the bonus are capped at a maximum equal to 10 times the bonus amount.
Your situation is as follows:
– You activated a bonus of 255.9 RUB, and while wagering it reached the maximum win of 2,559 RUB.
– During wagering you played with your real balance, which when you won converted into the bonus balance. Unfortunately, due to the max-win limits, the amount exceeding the limit was deducted after the wagering completed.
Thus, your final balance amounted to 3,059 RUB: 2,559 RUB as the maximum bonus win and 500 RUB returned from your deposit.
We hope this explanation helps you better understand the bonus terms. If you have further questions, we are always ready to help.
Regards, the Banda.casino team.
Complaint rejected