BaxBet Casino simply won't pay, and even deducted part of the balance of 7,000 RUB
Complaint from sterva85 to Bax Bet Casino dated 6/9/22
Good day, I’ll start in order!!!!
04,06,2022 I make a deposit with a promo code in the amount of 300r. The bonus gives about 700r or a little more (I can’t say exactly to the ruble because the casino has no bonus history)
I play out spins on a balance of 11 thousand and change. understanding that from the bonus I can withdraw at most x10. (that’s about 7000) I request a withdrawal of 5000r.
I get an email your withdrawal has been accepted, please wait from 10 minutes to 3 hours. After 48 hours 06,08,2022 an email arrives that the withdrawal was canceled (in the casino they set the cancellation date 05,06,2022 in the history which is not valid. there is an email from 07,06, from them that exactly on that day the payment was canceled!!! When I logged into the site I saw that the balance was exactly 5000r….
The question is where did the rest of the funds of about 2 thousand that are due after wagering the bonus go. The question why the funds were canceled if I withdrew an allowable amount, even less.
The account is fully verified including all existing additional checks (verification took 3 weeks!!!) A withdrawal on this account had already been made earlier !!!!
Chat support at this casino has not worked for 2 weeks!! since the 4th I’ve been writing emails which they also do not answer!! the manager who represents the casino here also ignores me!!!
07,05,2022 I again requested withdrawal of the canceled 5000r!! today it’s already ending 08,06,2022……
The money is also hanging.. complete ignore on email!!!!!
I want a full investigation into where the money that was due to me after wagering the bonus was debited..
why was the deposit canceled
why is there no withdrawal
and what on earth is going on with them, such lawlessness!!!!!!
Discussion process (18)
Complaint statistics against Bax Bet Casino
Claims against Bax Bet Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 9, 2022 at 9:26 AM |
| Last revision | May 23, 2023 at 10:45 PM |
| Views | 2625 |
Complaint Author
| Parameters | Bax Bet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
sterva85
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
i think comments are unnecessary…. a week has passed since i submitted the withdrawal.. silence.. the complaint has been pending for 4 days.. and they don’t give a damn.. silence….
Hello, I will now look into your question and get back to you with an answer.
Hello, Elena! We apologize for the long wait for a response.
On 04.06.2022, 23:44:06 you activated a deposit bonus of 30 FS and won 565 rubles from them (we attached a screenshot of the gaming session). The bonus terms state that the maximum win from this bonus is x10 the bonus amount, so the maximum possible win for you is 5,565 rubles; the remaining winnings are deducted from the account.
Indeed, we see that the manager mistakenly deducted a larger amount than allowed; 865 rubles will be returned to your account, where 565 is the win from the bonus and 300 rubles is your deposit.
The delay in processing your withdrawal is due to the heavy workload of the support department.
Please note that you are abusing bonus offers: each of your deposits was made under some promo offer. This may cause additional checks; abusing bonuses is prohibited and may lead to further verifications.
Support department working hours are from 09:00 to 24:00 (MSK+6, UTC+9). Please be informed that due to technical difficulties and a large number of requests, response times may increase up to 72 hours (excluding weekends and public holidays).
Good day I may not understand something.. what 865 rubles…. you return to the account. I set a withdrawal 5000!!!! 5565 should be.. you debited you get an extra 565 rub.
About abusing bonuses. they were all on deposit and you sent them to me yourselves!! I didn’t receive a single email!!! where is it stated that you can’t take bonuses on every deposit!!
Withdraw my honest winnings for me !!!!!!
Why did you cancel the payment again yet another time?????? it hung for almost a week and canceled again!! this is intentional stalling of the withdrawal!! do I now have to wait another week*????
Show me where in your rules (or in the email you send) you state that you can’t take promo offers for every deposit?? I didn’t find such a clause!!!!
Why don’t you warn the player in the promo emails that you can’t frequently take deposit spins!!!!!
(so that later there would be a reason to cancel the win…..)
Why did you cancel my withdrawal of 5000 rubles again?????
Also I want to point out that in the account the cancellation date for the 5000 withdrawal is set to the 7th!!! This is a blatant lie since tonight is the 13th!!! it was still pending withdrawal!!! why do you backdate the cancellation of withdrawals?? why don’t you put the actual date, the 13th, but the 7th??? so that in case of an audit of your casino it won’t be visible that you don’t pay out for weeks???
It’s been 5 days since I for the third time submitted a withdrawal of 5000… silence from the casino.. support also doesn’t work, by email they’re completely ignoring me.
I’ve never seen such dragging out of a withdrawal at any casino!!!! I’ve been suffering since the 4th….
A final notice has been sent to the casino. After that, the complaint will be closed as unresolved, and the project will be placed on the watch list
The casino management promises you 40% of the withdrawal amount, compensation for waiting for a response, and a delay in reviewing the application.
At the moment. My balance is still stuck. Silence from them!! Both via email and in the casino itself support is silent..
The balance is still the exact same, no changes…5000 just like it was, still stuck there.. looks like nobody’s going to withdraw the money. Support is still completely ignoring me both by email and inside the casino
it’s been 10 days since the manager promised that the funds would be withdrawn… no use… the balance is still the same amount.. the request is still hanging like it was… the casino continues to be silent…
It’s the 27th… no reaction… for almost a month they’ve been cashing out a laughable amount for a casino….
from the casino also, in all that time not a single reply neither by email nor on the site…
they just don’t give a damn !!!
It’s been almost a month!!!!!!!!! The casino had no plans to pay out money before, and still doesn’t intend to!!! Same silence everywhere, both by mail and in support…. I think it’s already obvious that they’ve scammed people!! They’ve taken other people’s money!!! And they don’t plan to give it back!!! I think this casino should be not just on a blacklist, but on a casino hall of shame!!! Can’t withdraw 5000₽ in a month!!! Well, this is just rock bottom!!!! Meanwhile a representative comes here to the forum, reads everything and stays silent!!! Because there’s nothing to say!!!!
The casino administration doesn’t stand by its words, doesn’t carry out what was promised to us as the site’s administration
The casino is being placed on a watch list with a subsequent move to the blacklist
The casino has been moved to the blacklist, the casino administration has stopped responding at all.
Complaint not resolved