BigsBet Casino: already reopened an account closed due to gambling addiction 3 times
Status
Resolved
Date
8/18/25, 3:19 PM
Complaint from akop591 to Bigs.bet Casino dated 8/18/25
akop591
I saw in our favorite forum’s Telegram that a new casino had launched.
BigsBet. I decided to make a deposit, made a couple of deposits, and I see it boots me out of every game when you hit a bonus, everything glitches (I decided to block my account because of gambling addiction. I blocked it, wrote two days later asking to unblock it, they emailed that I had no complaint, and they unblocked it right away. And so, three times. Why do you bother taking and just easily unblocking an account after it has been blocked for gambling addiction?
Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint. Casino Complaint
Discussion process (15)
Casino Complaint
Complaint statistics against Bigs.bet Casino
Solved problems
4 from 4
Percentage solved
100 %
Avg complaint life time
30 ч.
Avg claim amount
$624.3
Casino Complaint
Claims against Bigs.bet Casino
On the reaction of casino: 76 Hs
Bigs.bet Casino
Vyacheslav, hello! I have been playing at this casino since last year, tons of deposits and withdrawals, and everything [...]
Rejected
Bigs.bet Casino
Hello, they didn't answer, I sent all the data. All passport info, selfie, I explained that I made a 250 r deposit from [...]
Resolved
Bigs.bet Casino
I registered at the casino two weeks ago. I made deposits totaling 30,000 (about 7 deposits, one of them with a bonus, b [...]
Rejected
Bigs.bet Casino
The Bigsbet project offered a bonus on the fifth deposit - 125% and 200 FS with a wager of 18.40r when depositing 2000r. [...]
Resolved
Bigs.bet Casino
I saw in our favorite forum's Telegram that a new casino had launched.
BigsBet. I decided to make a deposit, made a coup [...]
Resolved
Bigs.bet Casino
It's been almost three days and the casino BIGS.BET still hasn't credited a deposit of 4017 rubles. They keep referring [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | August 18, 2025 at 12:19 PM |
| Last revision | August 20, 2025 at 5:04 PM |
| Views | 418 |
Casino Complaint
Complaint Author
| Parameters | Bigs.bet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
akop591
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All rights reserved
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
The complaint has been sent to the casino
Dear representative of this casino, for some reason you respond instantly to other complaints, but here you didn’t even let us reply!!! Return 50k to us before the forum time you were given ends and we’ll close the complaint. Otherwise you wanted to show yourself as one of the best and still refused to answer for your rude mistakes!!!
Good afternoon!
We take Responsible Gambling issues seriously and want to clarify the Company’s position on this case.
Legal regulation in Anjouan
The regulatory framework in Anjouan regarding responsible gambling includes:
1. The Computer Gaming Licensing Act 007 of 2005 (text) – the main law governing operators’ activities, which establishes general obligations to ensure fair and responsible gaming.
2. Anjouan Money Laundering (Prevention) Act 008 of 2005 (text) – the law regulating AML/CTF measures, also applicable to gambling operators.
3. Responsible Gambling Code (Gaming Control Anjouan) – a regulator’s guidance that explicitly states operators must provide both self-exclusion mechanisms and temporary restriction tools (cooling-off, time limits).
Practice of application
International practice (UKGC, MGA) provides a two-level approach:
– cooling-off (24 hours – 7 days) as a temporary measure;
– self-exclusion (not less than 6 months, without the possibility of cancellation before the term expires) as a final protection measure.
cooling-off (24 hours – 7 days) as a temporary measure is also regulated by our terms.
In the present case, the player’s contacts were accompanied by subsequent statements expressing a desire to resume play and an absence of claims against the casino. Support qualified these contacts as a temporary measure (cooling-off), not as a final self-exclusion (self-exclusion).
If necessary, we will provide screenshots of the player’s request and confirmation of no claims against the project.
@sergio_bigs.I wrote three times that I’m a gambling addict, block my account for life with no possibility of recovery. And after the lock you wrote again to email and we will unblock you, I didn’t write that – I wrote simply block it, and I wrote that I’m a gambling addict, block my account with no possibility of recovery.
@akop591 Thanks for the extra info, I’m checking. I’ll get back to you soon with an answer
@akop591 we looked into the situation, and did notice the request to block the acc permanently. We will return 50,000 rubles that were deposited after the notification of problem gambling and the account lock. Please contact support by email with a photo of the passport that’s linked to the account and the payout details.
All information has been passed to the product team. Your account is blocked permanently, with no possibility of recovery.
@sergio_bigsWhich email should I write to?
[email protected] I wrote here and sent my passport and phone number and which bank to withdraw to
@akop591 please write here, please:
[email protected]
@akop591 this is not our project
@sergio_bigs.I got mixed up, well I sent you the requested details and a photo and the card number and the phone number.
@akop591 sent, waiting for confirmation
@sergio_bigs Ok )
@vyacheslavlenin Dear Vyacheslav the complaint can be closed .Many thanks to you and your organization.First time I see such a complaint resolved within a day .And I wish you prosperity.And the casino is great for reacting so promptly to complaints.
Complaint resolved