BitStarz Casino: doubts about software fairness
Complaint from ๐ท๐บ๐ท๐บ๐ท๐บPavel555๐ท๐บ๐ท๐บ๐ท๐บ to BitStarz Casino dated 2/9/22
Hello to the gaming people and the Latest administration! I recently decided to resume playing at the “most honest” and most reliable and beloved by all of us top-list casino Bitstarz. I used to play there very often and considered Bitstarz a really top project. But I was wrong. Last year I somehow logged into the (non)project – further we will call it the gaming site – and with about 2 thousand dollars in ruble equivalent I did not hit a single number even once on 4 tables of all the roulettes! Which is just nonsense! I wasn’t even 1 percent in profit, which simply doesn’t happen in the provider’s electronic roulettes! Maybe you can catch a split a few times! I immediately realized that the payout was twisted and stopped playing. By the way they already cleaned previous deposits and stats. I’m only publishing what I have. WHY I ONLY LOST AT BITSTARZ I UNDERSTOOD RECENTLY, when I managed to see how they SWITCH THE VIDEO IN “LIVE” GAMES! By the way, winning on the online Bitstarz site has become practically impossible at all, that’s already what other players say. By the way, there is video where Bitstarz broadcasts scripted slots with a stream simply from nowhere, usually these are Friday free spins or personal ones. I’ll publish the recordings here a bit later. I decided to play something in February. Same song. But I managed to catch a moment when at Bitstarz the video of the spinning wheel was replaced by their system. Of course with recordings from other tables. For example I opened PlayFortune because I wouldn’t have had time to open Videoslots with rewards group projects. Well, PlayFortune – in what, in what, but in that they don’t do such things you can trust. Look at 4.04 where the number 22 falls both on the Bitstarz gaming site and in the PlayFortune project! As we can see, Bitstarz has a different video of the spinning wheel and there 13 falls! And then 22 suddenly appears in the row just like everywhere else. I ask those who own Bitstarz to return my deposits for December and February, because now the reason is completely clear, namely fraud on your part towards the player. Otherwise I wouldn’t have lost such sums and the broadcast that goes online to the whole world simply cannot be different! And I will of course forget about you forever. Across all projects and online casinos and non-projects all over the world the provider Evolution broadcasts all games identically in real time, but not what we see on the video at 4.04. Also I think it would be right to then ask a question on the highlighted ADR line to representatives of the SoftSwiss company on whose platform Bitstarz actually resides, about what exactly we see and what we are playing into!
I recommend setting the video quality to 1080 by clicking the gear in the bottom right for the replacement at 4.04.
https://cloud.mail.ru/public/dLxn/CCzAtgSgP
Discussion process (25)
Complaint statistics against BitStarz Casino
Claims against BitStarz Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | February 9, 2022 at 7:37โฏAM |
| Last revision | May 21, 2023 at 10:36โฏPM |
| Views | 1528 |
Complaint Author
| Parameters | BitStarz Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
๐ท๐บ๐ท๐บ๐ท๐บPavel555๐ท๐บ๐ท๐บ๐ท๐บ
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
The complaint has been sent to the platform and to the casino
As you can see guys, the chat was quickly marked inactive for me! Itโs this little trick of the โonline heroesโ at Bitstarz โ to turn off the chat for their players, in case anyone didnโt know! Now you know! Whenever something happens, supposedly the chat window โdoesnโt loadโ)))) and all that nonsense, meanwhile Iโve got an i7 on board and a 30-series GPUโฆ))))) and internet at a gig per second. Naive youngsters! Yet this is a TOP gaming site, of course!!!!!!!!!!!! Wait a sec, guys! Iโll look on my drives for a video where these lads kindly gifted me โfree spins in a script faking well-known providers,โ which didnโt even come from anywhere, but were simply a script and didnโt have any streaming address at all!
Published: February 9, 2022
The chat should be available to you, but please donโt overuse it with messages if you donโt have specific questions. I see that during your last few visits you were just โyellingโ in caps, calling us scammers many times and showing that you opened a complaint.
The latter is useful information, but in that case letโs continue the discussion here and, if possible, in a calm and orderly way. Itโs quite difficult to give a constructive answer to your problem or problems when theyโre phrased like that. But weโre trying. Thanks for understanding!
Good afternoon,
We forwarded the video to the provider Evolution so they can check everything and clarify, but from what we can see at the moment: the result of the indicated game round in the providerโs system is exactly 13, not 22. That is, the studio video you watched in our casino fully corresponds to how the round actually finished on the providerโs server.
So the question is rather why the graphical interface displayed the result 22. Our assumption: this is a technical delay which caused the discrepancy between the studio video and what is shown through the game interface.
Why do we think so? We checked the result of the next game round (in which you did not participate) in Evolutionโs system. The result is 22.
Therefore, it is highly likely that the studio video was broadcast with a delay: at the time when in the studio video the ball drops on 13, the game interface shows the results of the next round โ 22. In other words, they are not synchronized. Note that this is exclusively a graphical error โ in the providerโs system all results are recorded correctly, and playersโ winnings were credited correctly according to those results (13 in the first round and 22 in the next).
So what was seen in the other casino? There both the video and the graphical interface for some reason showed you the results of the next round โ 22. Most likely itโs the same delay issue. You shouldnโt expect perfect synchronization when watching rounds simultaneously in several casinos. But the fact is that 22 is the result of the next round, in which you did not participate, and 13 is the result of your game round, so in our casino you observed the correct picture.
In any case we are still awaiting a response from the provider, because they will be able to check everything in more detail. We will supplement our reply based on the information received from them.
Regarding your next complaint โ โBy the way they already cleaned the previous deposits and stats.โ Could you clarify what you mean? We can easily provide you with the full statistics of your deposits and payouts. Including a full statement with dates of all transactions, if you have any doubts.
Greetings to the gaming community and forum administration!
Hello, BitStarz representative!
Which of your questions do you want my objections and answers to?!
I can immediately add a couple of videos with scripted slots โ the so-called ones that you hand out as gifts often on Friday, Wednesday or whenever! Want them?!
Thereโs an opinion that BitStarz is actually the very project that belongs to Direx (SoftSwiss) itself; based on that fact I take back my request to ADR representatives of the SoftSwiss platform to complain. Theyโre already aware, as I understand it! I think 100% that thatโs how it is! Maybe youโll reveal the secret))))?! But nobody will say it! Yet judging by what the platformโs flagship project is starting to doโฆโฆโฆ.,
โฆโฆSo the question is rather why the result 22 was displayed in the graphical interface. Our assumption: itโs a technical delay due to which there was a difference between the studio video and what is shown via the game interfaceโฆ-you say?!
-YES??!! Fine! But why should I, frankly, believe you or admit that itโs so?! And moreover with my money, not yours, remember! By the way you know how I play and how I make deposits! Yes! Exactly right! Big and very big! I donโt give a damn about your graphical interface. I only see what I see on my computer screen! Thatโs your problem, dear sirs!
Do you need an example of how I deposit big for the community and the arbitrator?!
The rest of the story of my big deposits โ you kindly cut it out along with my deposits from last year and the year before, but whatever, by the way I have it on video! You have so many players like that, I see?! But the main thing, as we can see, here are only deposits from me to you and not a single withdrawal. Isnโt that a bit much?! I think itโs the opposite โ itโs too little for you! Thatโs why your system also sometimes replaces videos with clips from other sessions for particularly hard-playing players like me, so they never win at all! Now itโs completely clear to me! Understood! If I calmly bet from $100 per spin and up to $300-4000 easily each spin, and sometimes up to $800 per spin, such a player is dangerous! And donโt tell me here that your players win millions every day! Rather, millions are only lost at your place, since now your casino simply doesnโt let anyone win at all! By the way, I canโt find the video from the year before last, where you kindly fed me a clean clip in roulette from the provider Auzentic, but I was already recording everything on video back then too for a couple of years and, of course, I opened an account in another project of that same provider in parallel and there were clearly different numbers in a row and a different dealer and a different picture, but I just didnโt want to air the dirty laundry then. I thought you were just joking! Now Iโm sorting through video recordings and looking; I think Iโll find it and will immediately put an end to your word about desynchronization of video and the graphical interface! Of course, taking advantage of the fact that you have a Curaรงao license, which means nothing, like all of us, and that Russian players are outside the law, you completely decided to ignore the whole RU gaming community! And even your reputation, which you earned over years, it seems youโre not particularly interested in anymore!
To your answer! What did we see! I donโt know and donโt want to know what you saw and see, while I and the gaming community and the arbitrator see what they see on my video recording! Namely, the deception of a player, that is me, in online mode! And what of yours isnโt synchronized or doesnโt work and which number supposedly fell or didnโt fall doesnโt interest me and shouldnโt interest me! You are a powerful flagship project of Direx (SoftSwiss) itself, not some script-based Vulkan or a one-day site! What synchronizations and delays are you even talking about here!? Do you realize what youโre saying?! Especially since Evolution publicly declares that it streams video at maximum speed!))))))))))))) I havenโt even seen such desynchronization on the script-based Selector)))) Arenโt you ashamed at all to say that BITSTARZ itself has some problems with some graphical systems and online broadcasts! What are you even talking about!? What capacities and capabilities do you claim to have! What the hell are you EVEN SAYING?! Therefore, I propose that, since you have such problems with synchronization of the game, live video and the graphical interface, you declare all my games with you from December 1 last year to todayโs date invalid and return all my deposits, which I have kindly provided in the screenshots above! And repair your so-called top project equipment yourselves! Not at the expense of honest and crystal players!
I,Igrovoe ru community and the Arbiter in the Person of the Administration of Latest see this at this moment!
Sorry, but we donโt see any new constructive arguments in what you wrote above.
1. We already explained to you the difference between a studio video and the game interface. Maybe this is new information for you, but delays happen in any online broadcast. If the studio video shows one thing and the game interface shows another, then with high probability this is a problem/delay on the side of the game provider or the user. We havenโt received the providerโs explanation about this yet, but we will let you know when anything becomes known. It would be more correct to answer your demand for a refund of all deposits after we receive full information from the provider.
2. You can see the full statistics of deposits and payouts for all time in your personal account. In your first screenshot itโs visible that you apparently didnโt scroll to the end of the page where your very first transactions are visible. Again we ask you to explain what we supposedly cut, cleaned, etc. โ everything should be in place.
3. โBitStarz is directly that very project that belongs to Direx (SoftSwiss),โ โon BitStarz they stream script slots with the broadcast literally from nowhereโ โ please think about what youโre saying, and whether you have any grounds to make such statements, because this is just not serious. Most of this complaint is some unfounded accusations and claims. If you are an active experienced player, you should probably understand how licensed casinos work. So letโs formulate and resolve specific issues, instead of continuing to throw around unsubstantiated information.
Thanks!
Published: February 11, 2022
I always think about what I say and do and most importantly! Unlike many, I rely on such a concept as Conscience! Many people nowadays have completely forgotten what that is, and most are born without it, while speaking Russian! I focus on the main thing, which you just repeated yourselves, namely.
โฆ.. We previously explained to you the difference between the studio video and the game interfaceโฆโฆ No, you didnโt explain anything to me, dear citizens of BitStarz! Unconvincing arguments! Just words, letโs assume, this is not synchronization so we seeโฆโฆ, and I โ thatโs it. We see with our own eyes one number that came up on the reel and a different number in the statistics and only that! For some reason other casinos in the world donโt have such problems, especially with a Malta license for some reason.))) Never at all! Strange! On that basis, I believe and am not even assuming, but firmly convinced that you regularly and often use this capability in live games as an advantage over your player, which is simply fraud! Therefore please return all my deposits from November 30 to February 4 of this year and that would be Fair, if you even know such a word!
About the fact that Iโm an active and experienced playerโฆ..)))) You yourself know perfectly well how active and experienced I am, and also how big a player I am and how big my deposits are.
โฆ. Most of this complaint is some kind of unfounded accusations and statementsโฆ.. You say. Seriously!? I posted the video right in front of your eyes. And I made a screenshot from it! Should I get it certified by the State Duma? And the deposits too. By the way, I can pull in a few people from the English-speaking forum right now and they will also post the stats of their deposits like mine and not a single withdrawal from several thousand dollars with deposits of 20-30 deposits just like mine. What am I getting at?! That you obviously now only work to take playersโ funds away, and if a player plays powerfully and big, you solve the issue differently, for example like in the video. What other arguments do you need? As for slotsโฆ I donโt play them in RU casinos, only on the Videoslots project and similar, where the stream comes directly from the provider, and I meant your free spins specifically, which you kindly gave me. Regarding the streams of your slots from the providers that come from the platform (SoftSwiss), I have no complaints, itโs all fair there, the stream is from SoftSwiss itself. Please donโt twist my words.
We received a response from the provider Evolution, which confirms what we explained earlier.
In your video and on the screenshot there is a delay of the studio video compared to the gameโs graphical interface. The provider performed all necessary checks and informed us that no errors or issues were found with your gaming session or the rounds you participated in. According to Evolutionโs representatives, the video delay was observed on the userโs side โ this is primarily due to your internet connection.
We emphasize again: all game rounds completed correctly, and information from the Evolution system confirms that you were simply seeing a delay of the video compared to the interface. We attached a screenshot from the system showing the results of those adjacent rounds โ 13 and 22.
In this case it is not a video swap, as the player claims, but a broadcast delay from the studio on the userโs side. We believe there are no grounds for refunding deposits in this situation. By the way, the amount stated in the claim is also not accurate, even if you consider all of the playerโs deposits for the entire time of play.
The other arguments that we have free spins in โscripted slotsโ or that we โobviously work to take peopleโs moneyโ are unsupported. We obviously operate under a license โ that is factual information, unlike such claims.
We believe the available information is sufficient to close the complaint.
Published: February 13, 2022
Iโve attached earlier a screenshot showing one number appearing while another is displayed! Not knowing this fact before, I believe you were draining my balance and my deposits and did the same last year. You cite some of your own words and donโt provide an official response, for example from the same Evolution, an official one with full statistics and certified by their responsible person. Instead you bring some numbers drawn up by someone! I showed you the full video of my play with you, not some numbers someone drew up like you have! Thatโs first. The free spins coming from who knows where โ do you want to see yours?! No problem, Iโll publish them now, I ask the arbitrator to give me time to respond, by tomorrow at lunch at the latest Iโll publish the video here.
Published: February 13, 2022
And yes! Your lie about my internet connection doesnโt hold up! At the same time I have five other projects open (I have an extremely powerful PC and GPU and, most importantly, a stable Moscow broadband internet at 1 Gbps) and for some reason on your site it shows my internet is bad and lagging, while on Playfortune, which is open with the same game for comparison with You, everything runs extremely responsive and stable! Do You stand by your words!? As for the Curaรงao license, whose regulators donโt respond at all and sell their master licenses to just anyone, we wonโt even talk about that.
Screenshots of the official responses from Evolution support were sent to the player by e-mail. They contain the providerโs response itself, as well as all information about that game round and its results. If necessary, we will also provide this data to the administration.
We would like to remind you of the following rules, which the player agreed to when registering at our casino:
โ6.3 The Player agrees that in the event of any dispute, the recordings of the game server shall be the final authority in determining the outcome of any claim.โ
โ6.4 The Player acknowledges and agrees that in the hypothetical case of any discrepancy between the result that appears on the Playerโs screen and the result of the game server, the results of the game server shall prevail. The Player also acknowledges and agrees that the recordings of the game server are the final authority in determining the terms and circumstances of the game, as well as its results.โ
To summarize once again: the provider confirmed that the round was completed without any errors, and a video delay on the user side, according to the casino rules, does not constitute grounds for any compensation, let alone compensation of all deposits for the entire period of play.
Response from the provider has been provided
a question to the author with the second accusation that the casino has scripted software, present your accusations with supporting evidence
Published: February 15, 2022
Iโm bumping my video recordings of playing at Bitstarz, Vyacheslav!Today Iโll publish.
About the main answer โ I never doubted it! I remember one gaming site from your SoftSwiss network already threw me for almost 300k in the morning in its casino (you can look at the complaint and the response โ exactly the same as yours now!?))) the provider confirmed)), where it cuts the connection between the provider and the player. And now with you, the flagship of the platform, apparently something doesnโt syncโฆ) Funny! I wonโt become poor! I play big and can afford to play like that, so I wonโt become poor losing one way with no options at all, those miserable couple of bucks mean nothing to you. The main thing is different! That other players saw it and will know! And you will no longer allow such antics with the Russian gaming community! Also, taking advantage of the complaint, I ask all players who follow this to play only from PC devices and only while recording their actions from start to finish!
also. You write.โScreenshots of the official responses from Evolution support were sent to the player by email. They contain the providerโs response itself, as well as all the information about that game round and its results. If necessary, we will also provide these data to the administration.โ
I received nothing by email, please take the trouble to press send one more time and this time actually send those screenshots to my email, not just say you did!
Published: February 16, 2022
An email was sent to you on February 14 to the email address listed in the complaint. We have now sent you another email.
I didnโt receive any letter!Donโt make things up please!Iโm cutting out a clip from last yearโs game right now,only I found it with your scripted slot and will publish it,as you kindly requested.
Published: February 18, 2022
Weโll send one more screenshot to the administration then, to confirm that we sent you this letter twice.
Also!The screenshot you published here of the soโcalled answer from Evolution does not match either the network time or the time of my play in your video!Your answer?!You please in the future,more carefully compose your โanswersโ!
Published: February 18, 2022
If you check carefully, youโll see three letters after the time โ UTC. The providerโs server runs on UTC time. The difference with Moscow is 3 hours. 17:51 UTC = 20:51 MSK.
My money will help you, I repeat, I havenโt become poorer and didnโt even notice the small loss! I prepared copies of the complaint with the video and will spread them everywhere I can, mostly on English-speaking sites, as I promised you in my spare time! Iโll also add the full video of the game with a $2K deposit down to zero. Not hitting anything at allโฆโฆ.! Especially since, as I just gathered from the forum, nobody cares what he plays or how! Thatโs only important to me! I just found a couple of slot clips starting from nowhere! I have to go to work, so Iโll publish them by the evening, sorry!
Dear player, I still donโt see any video from you streaming slots out of nowhere
A response from the provider was given to the player, we never saw any additional video with the slot stream
Complaint closed