Bitz Casino: accused of unfair betting and $157 win seized
Reason
Violation of casino rules
Amount
$157
Author
karandash30
Status
Unresolved
Date
1/10/25, 11:50 AM
Complaint from karandash30 to Bitz Casino dated 1/10/25
karandash30
I registered on January 8. I made a deposit of $222. I placed 7 bets. 5 won, 2 lost. The balance became $375. The next day I went to their site and found that my balance was $222. I didn’t understand what was going on. I checked the withdrawal history. It said that I had withdrawn $153. I didn’t do that. I started writing to support, thought someone had hacked me. Support said that they took my money because I had been betting unfairly. I’m attaching screenshots of my bets. Explain what’s wrong with my bets?
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Violation of casino rules
Total complaints: 647
Unresolved
Total complaints: 1970
Coverage
Views: 330
Casino Complaint
Discussion process (8)
Casino Complaint
Complaint statistics against Bitz Casino
Solved problems
13 from 21
Percentage solved
61.9 %
Avg complaint life time
23.7 дн.
Avg claim amount
$755.8
Casino Complaint
Claims against Bitz Casino
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Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | January 10, 2025 at 8:50 AM |
| Last revision | January 30, 2025 at 12:06 PM |
| Views | 330 |
Casino Complaint
Complaint Author
| Parameters | Bitz Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
karandash30
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Good afternoon, the player’s betting behavior was identified by the company’s risk management as such that gives an advantage over other players’ bets; the player made bets that contradicted the spirit of fair sports wagering, therefore a decision was made to suspend cooperation with this player, deposits were returned, the account was blocked.
This information was provided to us through the provider. We cannot challenge this decision.
Please note that we are an honest casino and always pay out winnings that do not contradict the casino rules.
Play fairly, responsibly and enjoy yourself!
Have a good day!
What bet was made unfairly? what nonsense are you talking about? what advantage do I have? did I, according to you, bet on fixed matches? Answer more fully, what exactly did I violate?
The casino has been asked for evidence of the player’s violations
Please note that the rules state:
9. The use of arbitrage strategy, which involves exploiting differences in odds across different bookmakers for guaranteed profit, is strictly prohibited on our bookmaker platform. We do not endorse any forms of betting aimed at manipulating odds or exploiting discrepancies for guaranteed profit. Players found using arbitrage bets will face immediate voiding of bets. Our bookmaker platform is intended to provide fair and competitive opportunities for all Players, and any attempt to circumvent this principle undermines the integrity of our platform. By using our services, Players agree to refrain from using arbitrage strategies and understand that violations may result in permanent restriction. Any disputes concerning suspected arbitrage activity will be resolved at the discretion of the bookmaker platform, and decisions will be final.
17. The bookmaker platform reserves the right to suspend accepting bets from any unique Player identifier without prior notice.
The decision to suspend cooperation with the player has been made.
We are returning the deposit and suspending cooperation with the player.
Your deposit is available for withdrawal.
Best regards,
The Bitz Team
we can compare the odds at other bookmakers. You are just lying. I didn’t do anything wrong
No evidence from the casino has been received yet
The casino had enough time to provide evidence.
The casino administration was regularly reminded about this.
They still were not provided
The complaint remains unresolved
The casino rating has been lowered