Bonsai Casino: completely ignoring me and refusing to pay my $254 winnings
Status
Unresolved
Date
1/27/25, 4:45 PM
Complaint from Nataliya88 to Bonsai Casino dated 1/27/25
Nataliya88
Bonsai Casino delays or cancels payouts. First they canceled, now it’s been stuck at “processing” for several days.
They don’t reply to email.
No other contacts are listed anywhere. No chat either.
Image access restricted
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Discussion process (3)
Casino Complaint
Complaint statistics against Bonsai Casino
Solved problems
3 from 5
Percentage solved
60 %
Avg complaint life time
14.1 дн.
Avg claim amount
$489
Casino Complaint
Claims against Bonsai Casino
Unresolved
Bonsai Casino
Support doesn't respond, and won't pay out the money. Account is verified, a payout went through before, almost a week w [...]
Resolved
Bonsai Casino
Hello. At the Bonsai casino, since its very appearance, there have never been any problems or complaints about this plat [...]
Unresolved
Bonsai Casino
Bonsai Casino delays or cancels payouts. First they canceled, now it's been stuck at "processing" for several days.
They [...]
Rejected
Bonsai Casino
1. The casino chat doesn't work. Email requests get no replies. 2. Payouts don't arrive. 3. I'm playing in their tournam [...]
Resolved
Bonsai Casino
Good day!
Bonsai Casino time and again for 3 weeks rejects withdrawals
Verification was completed and approved from the [...]
Rejected
Bonsai Casino
I made a deposit on October 7, today I hit 10,600₽, wanted to cash out but it never worked out, support is ignoring me [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | January 27, 2025 at 1:45 PM |
| Last revision | February 11, 2025 at 10:04 AM |
| Views | 285 |
Casino Complaint
Complaint Author
| Parameters | Bonsai Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Nataliya88
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
They changed the status to “canceled”. And they set the new transaction to “manual”, not to my details and the status “successful”, while there is no money and the remaining 2 rubles disappeared from the account. They still don’t reply by email. Most likely they will stay silent or write “bonus not wagered” – but the bonus was wagered by more than 110%, and withdrawing funds with an unwagered bonus is impossible there. It is leaning toward a complete scam: they make the first withdrawal, and the rest they put in their pocket. And I was even going to take part in their referral program. I wouldn’t be surprised if they ban my account
The casino representative and management have stopped responding to inquiries
The complaint has not been resolved
The casino rating has been lowered