Cactus Casino: account hacked on 24.05.2026
Complaint from w2S to Cactus Casino dated 6/1/26
On May 24, during the night from Saturday to Sunday, I was playing slots with bets of 20-30 rubles. I got a message from support saying that some suspicious error had been noticed, and through the link in the chat I logged back into the site once again.
The chat was definitely support, since my previous tickets were shown above in it.
A few minutes later the balance suddenly started going down, I thought it was some kind of bug and switched to another slot. But it kept decreasing, and I almost immediately wrote to support in the chat.
They told me that just now there had been big bets in the Le Digger slot, which I had not played that day. They asked whether I had followed the links in support chat, then asked me to change my password. They said the money would be returned.
For a week they kept replying that they were still dealing with the technical issue, and today they wrote that there had been no logins from other IPs, so compensation was denied.
I am attaching screenshots of the conversation with support. I do not know the exact amount of compensation – the balance dropped from 14000 to 2800, but I think I also placed about 1000 rubles in bets during that time.
If I had carelessly leaked my password myself, then it would have been my own fault, but the message with the link came from the support chat right on the casino site, while I was playing, so I do not feel like the fault is on me here.
Discussion process (7)
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | June 1, 2026 at 9:22 AM |
| Last revision | June 23, 2026 at 9:25 PM |
| Views | 228 |
Complaint Author
| Parameters | Cactus Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
w2S
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Based on the results of the investigation, no signs of unauthorized access to your account were found.
Our specialists checked the login history, the devices used, IP addresses, as well as gaming activity during the specified period. During the review, no logins from new devices or IP addresses were recorded, and the nature of the gaming activity matches normal account usage.
We also additionally reviewed the information you provided and your correspondence with support. However, no objective technical data confirming that the account was hacked or that access was compromised was found.
Since there are no confirmed signs of unauthorized access, there are no grounds for compensation.
Thank you for the information provided and for your understanding.
Let me point out a couple of confirming facts:
And the third fact, which is not typical for a normal session:
There was definitely simultaneous play on several slots at once (the slot I was spinning at a low stake and, at the same time, this slot at 480 rubles per spin). That had never happened even once in the last six months, I always played just 1 slot consistently.
Stop, stop, stop….
Did I understand correctly that you yourself named the slot where the stakes were high, while, by your own statement, there was no login from other devices/IPs, etc.?
What?
Well, the only conclusion I can draw is that you somehow shaved down my small balance, and then kept me “marinating” in support chat for a week, hoping it would all be forgotten.
If you can explain this “phenomenon” any other way, I’ll be glad to listen.
@cactuscasino1
Did I understand correctly that you yourself named the slot where the stakes were abnormally high, while, by your own statement, there was no login from other devices/IPs, etc.?
Well, the only conclusion I can draw is that you somehow shaved down my small balance, and then kept me “marinating” in support chat for a week, hoping it would all be forgotten.
If you can explain this “phenomenon” any other way, I’ll be glad to listen.
Good afternoon! Based on the results of a detailed review for the specified period, a technical glitch was identified in the system that affected your gaming session. No signs of unauthorized access to the account from external sources were recorded, and what happened was not a hack. During the review, it was established that the deduction affected the bonus funds in the account. Due to the identified glitch, a bonus will be credited to your account as compensation. Thank you for your patience.
@cactuscasino1
Hello. Well, the beginning is not bad already, something did happen after all, let it be a technical malfunction. Now let’s figure out the amount of compensation.
Around 10k disappeared when the wager was still x3 of the total amount. In theory, yes, I could have lost it all, but I bet 20-30 rubles, there is basically no way to blow through 14,000 on that.
You can check it, I withdrew the remaining amount (24.05.2026, 16:12 Amount 5 500,00 ₽). With the bonus cap, the withdrawal could have been almost that much higher too (by 8.5k).
So let’s take as a basis that 10k with wager x3 disappeared. Of course, it would be great to fully restore the original state(10k, wager x3, max withdrawal 8k).
So my maximum request is 10k, wager x3, max withdrawal – 8k, basically what was lost. I would like to reach some kind of compromise, I understand that no company is going to fully compensate everything. But this bonus with 50 free spins for 1,000 rubles, which is wagered only from the real balance, is a little way less than what was lost because of the technical malfunction on your side.