Casino Ra: 19.07.2025 balance deducted by 18,500 RUB
Status
Rejected
Date
7/21/25, 3:32 PM
Complaint from zareaa to Casino Ra dated 7/21/25
zareaa
hello,registered in casino ra won 18500 wanted to cash out,they said that I need to go through verification,sent a photo for verif,they said wait 24 hours,after 24 hours no verif,wrote to support they said wait another 5 hours,after still no verif,today I go on the site all the money from the balance is gone,without any explanations ,please help.casino is called …CASINO RA…
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Discussion process (3)
Casino Complaint
Complaint statistics against Casino Ra
Solved problems
7 from 8
Percentage solved
87.5 %
Avg complaint life time
7.3 дн.
Avg claim amount
$153.7
Casino Complaint
Claims against Casino Ra
Rejected
Casino Ra
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Literally just a few hours ago I won 15,000 rubles at the casinowhich I put up for withdrawal and was thinking whether t [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | July 21, 2025 at 12:32 PM |
| Last revision | July 29, 2025 at 10:16 AM |
| Views | 128 |
Casino Complaint
Complaint Author
| Parameters | Casino Ra complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
zareaa
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Hello.
As we informed you, we can see that the funds were wagered by you. All information about the bet history has been provided to you.
We conducted an analysis of the technical session data for your account. We see that login was made from a specific device with characteristic signs of a regular user. At the moment of the “disappearance” a change of IP address was recorded, which indicates the use of location masking to hide activity. The IP change did not hide that access was from you or a person to whom you gave it (You bear full responsibility for the security of your account).
You also reported (on another forum) a “cookie hack” – even though we did not disclose any such information from our side. These are technical details that an ordinary user is usually unaware of. This only confirms the bad faith of your claim and indicates an attempt to simulate a hack.
You are trying to mislead us in order to recover the lost funds.
We regard this as fraud and are forced to block your account without possibility of restoration.
The discussion on this matter is closed.
Complaint rejected