Cat Casino: No balance payouts of 5,000,000 RUB for more than a day
Complaint from Lelika to CatCasino dated 7/11/23
Good afternoon.
I have been registered on this site for more than 1.5 years. There were no problems. The account was fully verified.
On 03.07.23 I made a deposit to the casino. As a result I was able to increase the balance by 200. The first withdrawals were without problems. But while they were being processed I continued to play. After reaching the weekly withdrawal limit, I waited until Monday to request a withdrawal. During the week one of my cards was blocked by the bank. I had it reissued. I provided the changed card details to the casino. But they started demanding a certificate of reissue. The bank doesn’t give that certificate just like that. After calling all the hotlines and visiting branches the certificate was obtained. And provided to the casino. The card was confirmed. I put the first amount of 150k up for withdrawal. But the request has been pending for more than a day. Although in chat they told me 24 hours is the maximum. They reply with templates.
I understand they need to buy time. But while they are buying time, the balance is already 5,000,000.
And in my personal opinion the casino is waiting for me to lose the whole balance.
Discussion process (12)
Complaint statistics against CatCasino
Claims against CatCasino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | July 11, 2023 at 11:12 AM |
| Last revision | July 25, 2023 at 6:42 AM |
| Views | 2081 |
Complaint Author
| Parameters | CatCasino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Lelika
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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The complaint has been sent to the casino
In addition.
I contacted the chat.
An hour ago they said everything was fine and to wait. And now they’re suspicious of me
Withdrawals have started being processed. Thanks to the casino for the prompt work.
You can close the requests
Complaint resolved
The complaint is relevant again, the player has stopped getting paid
Hello!
Thank you for your request to our team.
After clarifying the situation again, we received news that your account was under additional review.
In very rare cases, we delay this process for the general safety of our users.
However, we value our customers’ patience and try to notify and keep you informed. At the moment we see that all your withdrawals have been successfully approved.
We are very sorry that you had to face this difficulty. But we assure you that in the future these processes will be minimized so that we can provide our customers with only a positive gaming experience.
Kind regards, the CatCasino team.
Published: July 17, 2023
Good afternoon.
Payouts are still pending.
They haven’t been made
Thank you for contacting us!
Our team of specialists has taken your request into work. After reviewing your case, you will be notified.
We are very sorry that you had to face this situation.
We are confident that after the review process we will be able to find a compromise.
Kind regards,
The Cat Casino Team
Hello!
We can see that all withdrawals were successfully paid, and the client was notified.
Regards, the CatCasino team.
Dear player, please confirm the payouts
Published: July 18, 2023
Good afternoon. The payouts have been made. Please do not close the requests. Not until the full amount has been withdrawn. Because every week there are delays
The player’s funds are being paid out. If delays start again, the complaint will be reopened.
Complaint resolved