Cat Casino: tournament winnings not credited for 3 weeks and account blocked
Status
Resolved
Date
12/31/24, 2:18 PM
Complaint from artmozg123 to CatCasino dated 12/31/24
artmozg123
I won a tournament back on December 9. Catcasino should pay out 22,500 rub.
I have all the screenshots, I also gave them to support in the chat.
Screenshots of the conversations are available too.
In chat they keep passing me to email, saying the claim is under review, and it’s been like that for three weeks.
They also ignore emails.
They kept saying the winnings would be credited, but instead they blocked my account and keep passing me around…
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Discussion process (7)
Casino Complaint
Complaint statistics against CatCasino
Solved problems
215 from 215
Percentage solved
100 %
Avg complaint life time
7.8 дн.
Avg claim amount
$1458.2
Casino Complaint
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Resolved
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Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | December 31, 2024 at 11:18 AM |
| Last revision | January 27, 2025 at 5:34 PM |
| Views | 329 |
Casino Complaint
Complaint Author
| Parameters | CatCasino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
artmozg123
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Hello!
We are awaiting a response from the game provider regarding your question. As soon as we receive it, we will notify you by email; we apologize for the long wait.
Also, our security department has decided to terminate cooperation with you, and for this reason your account has been blocked. As soon as the tournament winnings are credited, we will temporarily unblock the account to allow withdrawal of those funds.
Another 12 days have passed. How much longer do we have to wait?
These promises have been going on for over a month now. No one has given any deadlines.
As a result: no deadlines, no money, no messages.
A full-on scam is in progress.
Dear customer,
We apologize for the wait. Unfortunately, not everything in this situation depends on us. We are waiting for a response from the game provider and as soon as it is received, we will notify you on the forum and by email.
Regards, the CatCasino team.
Hello!
Please note that your account has been temporarily unlocked to allow withdrawals. However, please be aware that gaming and deposit capabilities on your account are blocked. At the moment only the withdrawal function is available to you. After the successful completion of the withdrawal process, your account will be locked again by the decision of the security team.
Respectfully, the CatCasino team.
Dear customer,
As we can see, you have successfully withdrawn your funds obtained in the tournament.
Sincerely, the Catcasino team.
Complaint resolved