CatCasino changed its country and blocked withdrawals
Complaint from Wewela to CatCasino dated 4/22/26
So the situation happened about 2 months ago. I wanted to make a deposit to play, I deposited to the address I’ve used pretty much always, logged in and didn’t see the expected amount on my balance. I thought it was delayed, but no – the problem was different: catcasino decided it would be a great idea to change my country to another one. At first I didn’t pay much attention, then after contacting support I sorted it out and the money arrived in my balance. After that I went to spin some slots, but that’s where the disappointment came – I started getting the error “wrong curensy” (currency unavailable or incorrect). I’d never had this problem before and everything had been fine. I went to support again, they started feeding me promises that they’d look into it. I asked them to withdraw my funds since I can’t play on that platform, but they refused the withdrawal because I hadn’t wagered the funds. And here’s the issue: I can’t withdraw because the balance isn’t wagered, and there are no withdrawal methods, but I can’t wager because the currency is incorrect,
Discussion process (9)
Complaint statistics against CatCasino
Claims against CatCasino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 22, 2026 at 11:22 AM |
| Last revision | June 22, 2026 at 11:10 PM |
| Views | 338 |
Complaint Author
| Parameters | CatCasino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Wewela
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Hello!
We’re sorry that this situation occurred.
We inform you that your request was previously forwarded for additional review and is currently being processed. Clarification of the account information and current status is underway. As soon as updated information becomes available, we will definitely provide it within this inquiry.
Sincerely, the Cat Casino team!
Hello, I keep being told that the request is under review – I’ve been hearing that for a very long time; please look into it as soon as possible
Hello @admincatcasino (admincatcasino), how soon can you respond to the request ? Or are you just going to stall again ?
Hello!
We are sincerely sorry that reviewing your request is taking longer than expected.
We understand your concern, but to resolve the situation properly and verify all account details we need additional time. Technical information is being clarified.
As soon as updated information about your account is available, we will immediately provide it within this ticket.
Regards, the Cat Casino team!
Hello @admincatcasino, so you don’t intend to solve my problem and will just keep writing stuff like “being clarified”, “under review” and so on, and this issue will drag on forever – I just don’t understand what the problem is with withdrawing my funds from the platform
Hello, is there any progress on my situation?
Hello!
We’d like to let you know that we tried to contact you to resolve the situation, both by calling the phone number listed in your profile and via email.
Unfortunately, we were unable to reach you.
An email was sent with instructions on the next steps. Please review the message when you can and reply so we can continue handling your case.
Best regards, the Cat Casino team!
Hello, I didn’t get a phone call from you and your email went to my spam folder. I replied to your message, but your suggestion to use V@N and try again didn’t help – withdrawals are still unavailable, and even if I tried to withdraw I wouldn’t be able to because you said a x3 wagering is required when attempting a withdrawal through technical support. I hope for your quick response