Champion Slots Casino: ignored a block request twice
Complaint from James23-30 to Champion Slots Casino dated 8/5/25
Good afternoon. I’ve been playing at this casino for quite a while. Over the past month I sent two requests asking to block my gaming account with no possibility of recovery and no possibility to re-register using passport details because I suffer from gambling addiction. I sent another request, but the account can be unblocked in 10 minutes via an email to support. After sending the request I deposited 46 000
Please block my account permanently and forbid the possibility of re-registering. I also think it is reasonable to refund my deposits of 46 000 since they were made after several requests for a permanent block
Discussion process (14)
Complaint statistics against Champion Slots Casino
Claims against Champion Slots Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | August 5, 2025 at 12:10 PM |
| Last revision | August 11, 2025 at 9:26 AM |
| Views | 297 |
Complaint Author
| Parameters | Champion Slots Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
James23-30
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Hello, James23-30!
Your request has been accepted for review.
We have already forwarded it for analysis and ask that you await the official response from the casino.
Thank you for your understanding!
Sincerely,
Administration of the “Champion Slots” project
@championcasino“>@championcasino good evening. Thanks.
How long does it take to block an addicted person’s account?)
My account was blocked, I’m wondering about compensation?
@championcasino“>@championcasino will there be any response from you?
@VyacheslavLenin“>@VyacheslavLenin good afternoon. Is there any info from the casino regarding compensation?
@championcasino will there be any response from you to my complaint?
Question at work
Hello, Evgeny!
We conducted an internal investigation – indeed, your account should have been locked permanently from 10.07, without the right to reinstatement, based on your request. A technical mistake occurred on our side when setting the correct flags, as a result of which the account was unlocked on 30.07 based on your own contact, locked again on 03.08 and then unlocked again on 04.08.
We have made a number of fixes to the system, and at the moment your account is blocked permanently. Such a situation will not happen again.
The good news is that from the moment your account was unlocked on July 30 until the resolution of this request you have a positive gaming result – you are up 67,256 RUB. In addition, a few days ago you created a request on this same forum in which you reported a withdrawal of 200,000 RUB from our project.
We hope that the positive gaming result and the withdrawn profit will be a good final chord in our relationship, and the final block will help you avoid financial and emotional difficulties, as well as bring peace and balance to your life.
Sincerely,
Administration of the “Champion Slots” project
@champion“>@championcasino you don’t disclose the overall loss of 700,000. I, immediately after withdrawing funds, asked you to block me with no possibility of re-registering. You unblocked the account twice, even though I emphasized that I suffer from a gambling addiction and asked not to be given the opportunity to play again.
I consider it dishonest of you to lie about a hole in the system. There are plenty of examples of how you unblocked accounts for other players in similar cases within 15 minutes.
I believe you should refund my last deposits.
@VyacheslavLenin can we know your position on the issue of compensation?
@VyacheslavLenin please comment on the current situation
As the representative correctly stated
A refund could have been considered if the player had been in the red during the period of the account being locked
That’s exactly how it works
The player is in profit and a refund is impossible
Regarding other players, you can speak in this case only for yourself
If others have similar complaints
They can file them as well
The player’s account is closed with no right to reopen
The complaint is resolved