CryptoBoss Casino: bonuses disabled after my second deposit
Complaint from Andrey_777 to Crypto Boss Casino dated 11/21/23
Good evening, here’s the problem: I made 2 deposits for the welcome bonus – lost, then they credited some free spins, I got about 150-200 rubles from them, turned that into 1500 and withdrew, after the withdrawal I found out that they disabled my bonuses and didn’t explain why in chat. They offered to keep depositing and playing and they would turn the bonuses back on. But there’s a catch – my account is in the red, I haven’t used the third welcome bonus and if I start making deposits it will effectively disappear. I believe this place cheated me and deliberately disabled the bonuses. I read complaints here and saw similar cases, so it’s set up as a routine for them. I’m asking for help to sort out this situation
Discussion process (3)
Complaint statistics against Crypto Boss Casino
Claims against Crypto Boss Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | November 21, 2023 at 12:46 PM |
| Last revision | November 24, 2023 at 1:08 PM |
| Views | 554 |
Complaint Author
| Parameters | Crypto Boss Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Andrey_777
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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Complaint sent to the casino
As the casino reports, they’ve enabled the option for you to receive bonuses. Check it.
Complaint resolved
Good day, dear andrey_777!
Sorry that you had to face such a situation, but by decision of the Risk Department,
the account may be excluded from bonus offers at the administration’s discretion
without explanation. This is preceded by a combination of many factors.
In your specific case we have reopened the ability to use bonuses and you can confidently
use the bonus on the third deposit.
Sincerely, your CryptoBoss Casino team.